It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no id... See more
Company replied
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See what reviewers are saying
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs! It would be good if the website can include pics of model wearing the items so... See more
Company replied
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Comp... See more
Company replied
Their customer service is so poor that I will never buy anything from them again, I have spent hours chasing them and their useless subcontractor UPS. A birthday present, that will arrive 3-4 weeks... See more
Company details
Information provided by various external sources
DYRBERG/KERN is a Danish jewellery company founded by Gitte Dyrberg and Henning Kern in 1985. We create designer jewellery and watches to modern and confident women.
Contact info
Prags Boulevard 80, 2300, Copenhagen, Denmark
- (0045) 35383930
- webshop@dyrbergkern.com
- dyrbergkern.com
2.1
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Christmas order
Just ordered a few days before Christmas. I was very surprised when I received my order. I had been in in contact with customer services who replied very quickly and had assured me that my order would be here on time. great products and service. I will be using again
23 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Mark,
Thank you for your positive words, we're so happy that you enjoy our e-shop and customer service.
We hope to see you soon again.
Best regards,
Amalie
DYRBERG/KERN
Qualified to satisfy you
Just perfect. Nothing more I can say. E-shop, order procedure, shipping, parcel tracking, everything perfect.
23 December 2015
Unprompted review
Reply from dyrbergkern.com
Thank you very much for your nice review, Daniel. It's great to hear that you liked shopping at DYRBERGKERN.com.
We look forward to seeing you soon again on DYRBERGKERN.com,
Amalie
DYRBERG/KERN
Great product great delivery great experience, thank you.
Great product great delivery great experience thank you.
22 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Geoffrey,
Thank you for your nice review - we're happy to hear that you've had a good experience at our webshop - we hope to see you online soon again.
Merry Christmas,
Amalie
DYRBERG/KERN
Excellent service!
I was impressed with how easy it was to order, the credit card 'checks and balances' that are in place, and how quickly my purchase arrived.
21 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Tui,
Thank you for your comments - we're happy to hear, that you've had a smooth shopping-experience with us.
We hope to see you on our webshop again,
Amalie
DYRBERG/KERN
Love dyrbergkern 💕 That's all
Great design, had no problem with my purchase, fantastic
19 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Luis,
Thank you for 5-star review and your lovely comments - we're very happy to hear, that you love our brand, it means a lot to us!
We look forward to your next visit.
Amalie
DYRBERG/KERN
Emailed to ask a few questions took a few days for reply& there reply was very unhelpful as it said to read all information was on there site, so quite unhelpful
As above I emailed to ask a question
Took a few days to get back to, the email back to me was very unhelpful it said all information was on there site
If that was the case I wouldn't have had to email them
So I have to say very unhelpful
18 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Yvette,
Thank you for your comments. I can see, that you wrote us tuesday evening, and you received an answer the next morning - we always answer within 12 hours.
I understand your discontent regarding the sizeguide, usually we send the sizeguide along in the email. Our sizeguides are visible on all product pages where you have to chose a size.
Have a nice day.
Amalie
DYRBERG/KERN
Quick and easy
I ordered on the net, 2 days later at my door. Allwell packed.
Thank you.
17 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Shirley,
We're very happy to hear that you enjoy our fast delivery - you're very welcome.
Have a nice day,
Amalie
DYRBERG/KERN
Beautiful and stylish pieces of jewellery
Beautiful and stylish pieces of jewellery at very reasonable prices without compromising the quality and providing a good range of styles. Always very happy with my Dyrberg Kern, this is the first time I have purchased online and found it to be a pleasant experiance - I will be back for more! Thank you
17 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Sarah,
Thank you for your comments and nice review - we're very happy to hear, that you've had a good 'first-time' shopping experience with DYRBERG/KERN.
We look forward to your next visit.
Have a nice day,
Amalie
DYRBERG/KERN
All good.
Broad product range, easy and clear order process, quick delivery, good quality.
16 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Tarik,
Thank you four 5-star review - we're happy to hear that you like to shop at DYRBERGKERN.com and enjoy our product range.
We look forward to seeing you soon again on DYRBERGKERN.com.
Have a nice day,
Amalie
DYRBERG/KERN
No quality control?!?
The hoop earings I ordered were below substandard...I can't even believe that they were sent in such a poor state...the metal was tarnished/mottled and the hoops were bent out of shape...I now have to waste my time returning an item that should have never of passed quality control and should have been disposed!!...I will not take the risk and order from dyrbergkern.com ever again!
16 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Cathy,
We’re very sorry to hear that the product didn’t live up to our high standard. I sent you an email, so we can sort this out.
I look forward to hear from you.
Amalie
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Veronika,
We're very happy to hear that you enjoy our service and fast delivery.
Have a nice day,
Amalie
DYRBERG/KERN
Had to return as it was broken
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Compared with other online sites it was difficult to return, no pre printed or pre paid labels. Will definitely influence my decision to purchase in the future.
14 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Aisling,
Thank you for your review.
Unfortunately we don't offer pre-paid labels at the moment, but please remember to save the reciept from your postaloffice and send it together with your bankinfo, so we can make the refund for shipping.
Have a nice day,
Amalie
DYRBERG/KERN
Average service
I think Dyrberg/Kern has great and fast service. However, I think I paid double for the delivery of the goods. On the bill I was notified that I had paid for delivery, however when I was to pick up the goods I had to pay one more time for the delivery. I am very satisfied with the product.
14 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Elise,
Thank you for your review.
As a Norwegian customer, you don't pay taxes when you make the purchase on our webshop (as the rest of the countries in EU do), but instead when you collect the package.
Have a nice day.
Amalie
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Joanna,
Thank you for your review - we love to hear from a happy customer!
Have a nice day,
Amalie
DYRBERG/KERN
Excellent service and high quaity
Beautiful jewlery, good preces and good customer service.
13 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Ulrika,
Thank your for your feedback. We're happy to hear that you are satisfied with our products and customercare.
We look forward to your next visit.
All the best,
Amalie
DYRBERG/KERN
I like to go shopping on your site
I recommend to everyone, they are reliable
10 December 2015
Unprompted review
Reply from dyrbergkern.com
Thank you very much for your nice review, L'ubica.
It's great to hear that you enjoy our jewlery and like to shop at DYRBERGKERN.com as well.
We look forward to seeing you soon again on DYRBERGKERN.com,
Amalie
DYRBERG/KERN
Reply from dyrbergkern.com
We're very happy to hear that you enjoy our jewellery and fast delivery - thank you for the review.
Have a nice day,
Amalie
DYRBERG/KERN
Great quality & service
Bought a number of products which I received extremely quickly and was very happy with the quality. Also answered a query I had very promptly.
8 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Andy,
Thank you for your review - we're happy to hear, that you've had a good shopping-experience and enjoy our jewellery.
Have a nice day,
Amalie
DYRBERG/KERN
Very Quick @ Efficient Service
Purchase Two items as Xmas Presents for Family and had them within a week . Very Satisfied with Service and Recommend Company to other perspective customers
7 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Pat,
We're very happy to hear that you enjoy our service and fast delivery - thank you for the recommendation.
Have a nice day,
Amalie
DYRBERG/KERN
Necklage - TOP
Very quick delivery, good package.
Top price, 50% less than in shops.
I will chekc this site often and recommand him to everywone
4 December 2015
Unprompted review
Reply from dyrbergkern.com
Dear Tessa,
Thank you for your nice review and recommendation. It's great to hear that you like to shop at DYRBERGKERN.com and enjoy our Special Offers.
We look forward to seeing you soon again on DYRBERGKERN.com.
Have a nice day,
Amalie
DYRBERG/KERN
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