It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no id... See more
Company replied
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See what reviewers are saying
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs! It would be good if the website can include pics of model wearing the items so... See more
Company replied
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Comp... See more
Company replied
Their customer service is so poor that I will never buy anything from them again, I have spent hours chasing them and their useless subcontractor UPS. A birthday present, that will arrive 3-4 weeks... See more
Company details
Information provided by various external sources
DYRBERG/KERN is a Danish jewellery company founded by Gitte Dyrberg and Henning Kern in 1985. We create designer jewellery and watches to modern and confident women.
Contact info
Prags Boulevard 80, 2300, Copenhagen, Denmark
- (0045) 35383930
- webshop@dyrbergkern.com
- dyrbergkern.com
2.1
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Satisfied!
Very happy with my new watch from Dyrbergkern! Excellent and super friendly customer service. Transport was secure and easy to follow online. Would definitely recommend this online service.
8 April 2016
Unprompted review
Reply from dyrbergkern.com
Dear Michaela,
Thank you very much for your lovely review. It is such a great pleasure to see our customers satisfied on all levels.
We are also very happy to hear that you are happy for your watch and that everything lived up to your expectations.
We look forward to see you again on dyrbergkern.com
Have a fantastic weekend.
Sonia Ayed
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Jana,
Thank you for taking the time to write. We sincerely appreciate your thoughtfulness and are very pleased to hear that you are satisfied with the service and the quality of the products.
Hope to see you soon again on dyrbergkern.com
Wish you a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Very professional and quick realisation of the order.
Very good quality of jewelry.
5 April 2016
Unprompted review
Reply from dyrbergkern.com
Dear Rafal,
Thank you so much for your review. We are very happy to hear that you are satisfied with the quality of our products.
Hope to see you soon again on dyrbergkern.com.
Wish you a lovely afternoon.
Sonia Ayed
DYRBERG/KERN
Perfect.
I ordered on line and they shipped it on the same day. I already knew this brand so I had no doubt that I would love my purchase. In fact, I got my order sooner than expected in excellent conditions. Very suitable packaging.
30 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Rosa,
Thank you very much your review. We are delighted to hear hat you are satifsfied with your order as we strive every day to make every customer as happy as possible on all levels.
We hope to see you soon again at dyrbergkern.com
Have a wonderful day.
Kindest regards,
Sonia Ayed
DYRBERG/KERN
Great service
Fast and efficient service, highly recommend, securely packaged to prevent breakage or damage to items 👍
23 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Corinna
Thanks a lot for your review, we always love to hear our customers experience. We´re so very happy to hear that you liked our service, I know we do a great effort every day in our customer service departement to reach out for our customers.
We hope to see you soon again at dyrbergkern.com
Have an nice evening!
All the best,
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Manca
Thanks for your review, we always appreciate our customers feedback and we love to hear that you had a great experience with our fast delivery and service.
We hope to see you soon again at dyrbergkern.com
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
The best.
Excellent website, great choice, found exactly what I wanted, and more.
I have been given a number of their pieces from a friend in Norway, I
love them and now give them as presents to my UK friends.
23 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Marion
Thanks a lot your review, we love to hear all about our customers experience with our brand and we´re very excited to hear that you liked what you found.
We looking forward to see you soon again at dyrbergkern.com!
Have a nice day.
All the best,
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Ingrida
Thanks for your fine stars and review, we´re happy to hear you had a good experince with our brand and like our products.
We looking very forward to sse you again at dyrbergkern.com
Have a nice evening!
All the best,
Bettina Linning
DYRBERG/KERN
Shipping experience
Shipment was giving some bad feelings and returned back to parcel office 2times otherwise great to order beautiful jewelries. Customer service assistant was very helpful and took care my issue very politelly through email and solved my problem quickly.
16 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Suldmaa
Thanks a lot for your review, we love to hear from our customer and get all the feeback we can.
We´re very sorry to hear, that you had a bad feeling about the shipment, I know we do an effort everyday in providing fast delivery, but now we have to work even harder:-) some times we unfortunately have some challenges with our delivery partners, why you probably did not get the notice, though we are glad to hear that our CC departement to good care of you.
We though hope to see you soon again at dyrbergkern.com
Have a nice evening
All the best,
Bettina Linning
DYBERG/KERN
Five stars
Very fast and accurate delivery.
Sorry that there is no big box bracelet.
Good luck)
14 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Inessa
Thanks for your fine stars and words, we´re happy to hear from all of our customers and love to hear all of their feedback.
We´re glad that you had a great experince with our brand, though we did not have any big box for the bracelet, we will look into that and hopefully when you visit dyrgkern.com again, we will have one.
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Cathrine
Thanks a lot for your review, we´re happy to hear that we succed with the words quick and easy, as we do an effort every day in reaching that target, Thanks!.
We looking forward to see you again soon at dyrbergkern.com
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Love my jewelry!
I bought three pieces of jewely from Dyrberg /Kern by postorder with 10% introductory discount. I am really pleased with the jewelry but the one thing I was not satisfied with was that after a week, I had not gotten any notice from Dyrberg Kern about the package number so I could track my package. When I finally wrote to them to ask them where my package was, it had been waiting at the post office for THREE days and I didn't even know it. Please, in the future, make sure that all customers get their tracking number on the dispatch e-mail.
12 March 2016
Unprompted review
Great products and service - terrible website
I bought two beautiful necklaces that looked even better in real life than in the pictures. The delivery (to another country in my case) was very quick and the packaging was perfect.
The only trouble I had was with the actual website, there is no way you can browse on the website, it is extremely slow even for a very fast internet connection, and it will be too painful to try to find products that way. The way I discovered the necklaces was through google. The purchasing process was ok, no problem here. However, when I had completed my purchase I realise that the annoying blinking banner on top is trying to give me a discount of 10%, which I completely missed out on since blinking banners are ads in my eyes and in my mind no one would never use them for something important (banner blindness).
So - really great products, but difficult to browse and to actually discover them.
11 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Sara
Thanks for your fine review! We love to hear from our customers and get all the feedback we can.
Due to the difficulties on site, we thank you a lot for your purchase, we do an effort in making our processes better every day and at the moment we actually are trying to find a better solution on site, so next time you visit dyrbergker.com you will experince a better connection and filtration.
Looking forward to see you again!
Have a nice day.
All the best,
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Gina
Thanks so much for your review and fine stars, we love to hear from our customers and their experience with our brand, so happy that you liked our packaging and fast delivery.
We are looking forward to see you back again at dyrbergkern.com.
Have a nice evening!
All the best,
Bettina Linning
DYRBERG/KERN
Love them
Beautiful and super stylish jewellery ... Love Dyrberg Kern. Also super fast international shipping .
6 March 2016
Unprompted review
Reply from dyrbergkern.com
Dear Anne-Marie
Thanks so much for your fine stars, we love to hear from our customers and are very happy about your lovely comments.
We hope to see you soon back at Dyrbergkern.com!
Have a nice day.
All the best
Bettina Linning
DYRBERG/KERN
Great shop, fast delivery.
This is Great shop, has even bigger sales than out local store. I just would recommend more photos of the products on site, in usement so that I can imagine the real size.
17 February 2016
Unprompted review
Reply from dyrbergkern.com
Dear Jana
Thanks for your fine review, we´re always happy to hear from our customers and get all the feedback we can. I can tell that we already have been working on producing better product pictures, actually at the moment we are uploading pictures with models for same purpose.
I hope you will enjoy them and we´ll see you soon again at dyrbergkern.com
Quick and easy
The ordering process was easy and I received my earrings quickly. Only complaint is that the website does not give enough information about the different earrings. (There is no way to tell the how the size differ from different models.)
15 February 2016
Unprompted review
Reply from dyrbergkern.com
Dear Jenny
Thanks for your fine review and stars! We always love to hear form our customers and their feedback. We ´re sorry about the information on the webpage, but I can promise you that this is in process and it will be up in a few weeks. We know that is has been a problem to view material, size ect.. but it should be acceded now.
Hope to see you soon again at dyrbergker.com
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
love Dyrberg/Kern
Excellent service! I returned a bracelet and immediately got a refund and was able to choose a watch instead from very helpful and friendly staff! Love their jewellery! Never disappointed!
12 February 2016
Unprompted review
Reply from dyrbergkern.com
Dear Donna
Thanks for your review and fine stars! We´re always love to her from our customers and their experince with our brand. We´re happy to know that you like our product and experinced a excellent service, I know our team do an extra effort to reach that gold everday.
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Beautiful product and quick order processing and delivery
Thank you. For my favorite Louise earnings I would love to buy further two pairs in real silver and real gold, not metal version only. Metal version still gives allergy effect to me after two days of wearing (it is still good as all other metal earnings I can wear 4 hours maximum). But I love this Louise model so much. Please manufacture them in pure gold and silver than I can wear them everyday as I love them !
12 February 2016
Unprompted review
Reply from dyrbergkern.com
Dear Renata
Thanks for your review, we´re always happy to hear from our customers and get all their feedback. We´re sorry at the moment we only produce Louise in brass with a IP plating, we will ofcourse inform our design and producing team and let them know your concerns and ideas.
Let´s hope you in the furture can get Louise earrings in silver and gold, though we hope to se u soon again at dyrbergkern.com
Have a nice day!
All the best
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Jakub
Thanks for your review, we´re always happy to hear from our customers and glad to hear that you approved our delivery.
Have a nice weekend!
All the best,
Bettina Linning
DYRBERG/KERN
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