The drivers were fantastic and went over and above to deliver to our garage. The packaging from the seller however was awful and unsafe which resulted in the machine being dropped. Maybe if DX recei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nothing wrong with the inner protective packaging and could see no damage to the rads. Delivery was on time and courteous. But, outer Box of both radiators were tatty. Both had an imprint of a boot... See more
Company replied
Delivered on time, a negative which is not their fault but why pay for a 2 man delivery to only get it as far as your doorstep
Company replied
It was easy to track the order and I had confirmation in the morning of the estimated delivery slot. However they were running late and my item was delivered about 30 minutes after the end of the 2... See more
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Company details
About DX
Written by the company
DX is a leading provider of logistics solutions, supporting business and residential customers across the UK and Ireland. With a heritage dating back to 1975, DX has grown into a multi-service logistics business, offering a comprehensive portfolio that includes Parcel, Freight, Document, Fulfilment, Final Mile and SameDay solutions.
The company combines national scale with service precision, helping customers manage complex supply chain needs, from first mile collection to warehousing, scheduled and express delivery, and final mile fulfilment. Its network is built to serve sectors where timing, security and reliability are critical.
Today, DX operates from over 100 sites and employs more than 5,000 colleagues. The business is focused on expanding its reach, enhancing its service proposition and investing in the technology, infrastructure and talent needed to deliver long-term value for its customers.
You can find out more about us by visiting our website.
You can find out more about us by visiting our website.
Contact info
Ditton Park , SL3 9GL, Datchet, United Kingdom
- social@dxdelivery.com
- dxdelivery.com
4.1
Great
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Delivered within 4 days of ordering…
Delivered within 4 days of ordering within bank holiday
2 September 2026
Failed me as a person receiving package
Failed me as a person receiving a delivery abysmal way to treat your clients - 55kg consignment of value. Lorry turns up to deliver tracking says item scanned onto the lorry, driver says sorry it’s not on the lorry must be back at base. No further info from DX despite chasing through online chat and then promising to ring back. The sender says please wait another week. How do you loose 55kg valuable package within your tracking system. Still no solutions and no communication with the client. Shameful!
4 September 2026
Unprompted review
Thank you very much for giving me the…
Thank you very much for giving me the opportunity to leave a review.
Unfortunately, my experience with your delivery company left me with a very unpleasant impression.
When the large two-door wardrobe was delivered, all three packages were damaged. After unpacking the wardrobe, I found that almost all of the parts were damaged or broken — there was not a single completely undamaged part.
I personally observed the unloading process and, in my opinion, the goods were not handled carefully or with sufficient care. As a result, an expensive item was delivered in a damaged condition.
Unfortunately, after this experience, I would not want to use your company’s services again, and I cannot recommend your company to other customers.
4 September 2026
Very polite & efficient
Phone call to confirm will be with us next. Radiators unloaded to garage. Very polite. No complaints
4 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
terrible services and ruined brand new furniture.
the delivery men left dirt marks and scrapes on our brand new sofa. from putting it on the ground outside the house and dragging it inside with no care. they then decided they were going to leave it in the hallway becuase it “wouldn’t fit”. they hadn’t even tried. My partner got them to keep trying as we payed for them to put it in the room, the eventually got it in while damaging our brand new sofa even further. i am extremely disappointed by this services and want at least a partial refund.
5 August 2026
Very disappointed with DX Delivery
Very disappointed with DX Delivery
I was waiting for my parcel today between 10:30 am and 12:30 pm. I later received a message saying that they were unable to deliver the parcel and that the delivery attempt had failed.
However, the driver did not make even one phone call or attempt to contact me. I cannot be expected to stand at my doorstep for the entire delivery window. If the driver was unable to complete the delivery, they should at least have called me before marking the delivery attempt as failed.
Very frustrating and disappointing service. Please improve your communication with customers.
4 September 2026
Unprompted review
Reply from DX
Dear Neethu Ashley
Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your opinions and feedback is very important to us and we are always striving to improve our service. I will pass your feedback to the delivery depot.
If we can be of any further assistance the best way to get in touch is via our live chat portal on the link provided.
https://direct.lc.chat/15702321/
Regards
Sandra
Terrible
Delivery driver was on my road and drove past my house.
They then lied and said that they had posted a sorry we missed you and that I wasn't in.
I was in, my doorbell camera records the door and you did not walk up and my camera over the drive covers the road and shows you driving past.
Very very poor service from Isaac!
4 September 2026
Unprompted review
Reply from DX
Dear Mark
Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your opinions and feedback is very important to us and we are always striving to improve our service. I will pass your feedback to the delivery depot.
If we can be of any further assistance the best way to get in touch is via our live chat portal on the link provided.
https://direct.lc.chat/15702321/
Regards
Sandra
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
radiator delivery
Turned up with the goods and placed where we wanted them. Polite chap.
3 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Kept informed and called 20 minutes…
Kept informed and called 20 minutes before delivery. The 2 person delivery team were polite and carried the product to the required place within the house, very helpful.
4 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Quick & polite delivery team.
4 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Friendly staff
Friendly staff, kept me informed of arrival time. Were on time and very efficient. Even offered to take shoes off!
3 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Terrible company
Terrible company. Told me I was going to have a wardrobe delivered and I waited in all day only to see the tracking change at 10pm to 'problem with delivery'. Awful systems. Only live chat to complain. Still no wardrobe.
4 September 2026
Unprompted review
Reply from DX
Dear Eleanor
Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your opinions and feedback is very important to us and we are always striving to improve our service.
If we can be of any further assistance the best way to get in touch is via our live chat portal on the link provided.
https://direct.lc.chat/15702321/
Kind regards
Sandra
Best delivery I’ve had all year
Best delivery I’ve had all year, polite English men for a change with a sense of humour. Carefully delivered and actually offered to bring the heavy boxes into my kitchen for me. 10/10 experience
4 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Delivered on time
Delivered on time, delivery very efficient and delivery guys very polite and helpful
4 September 2026
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
Far From Delivered Exactly
Received email informing me that my delivery (tracking number 7094141243) had been left in a suitable location ...if that means the middle of my drive in pouring rain then I think they need to consult the Oxford Dictionary for the meaning of 'suitable'. When I picked up the package the contents spilled onto the drive as the cardboard packaging was soaked. No excuses as my wife and I were at home. . Disgusting service and will not be purchasing from Amenity Ltd again. Trust review will mean others will not purchase from this company either.
Score out of 10: Minus 10
3 September 2026
Unprompted review
Reply from DX
Dear Christopher Crouch
Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your opinions and feedback is very important to us and we are always striving to improve our service. I will pass your feedback to the delivery depot.
If we can be of any further assistance the best way to get in touch is via our live chat portal on the link provided.
https://direct.lc.chat/15702321/
Sorry for any inconvenience caused
Sandra.
Not a good experience
Boys were later expected time and very rushed so were not very careful when bringing my delivery in to my home. Communication poor as he scanned all products and then handed me the scanner without a word. Had to ask him if he wished me to sign for delivery. Not pleasant at all
4 September 2026
Reply from DX
Hi,
We're sorry to hear about your experience. We understand how frustrating it must have been for your delivery to arrive later than expected and for the service to feel rushed.
We're also sorry to hear that the communication during the delivery did not meet your expectations. We expect our teams to provide a professional and courteous service at all times, and we appreciate you bringing these concerns to our attention.
Kind regards,
DX Logistics
Just had a 2 man delivery off Matt and…
Matt and James.
Just had a 2 man delivery off Matt and James. Lovely lads! So polite, chatty, no issues and BANG on time. 10/10
4 September 2026
Unprompted review
Reply from DX
Hi,
Thank you for your feedback. We're delighted to hear that you were happy with the service you received.
We appreciate you taking the time to share your experience and will pass your kind comments on to the delivery team.
Kind regards,
DX Logistics
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