DW Windows Ltd Reviews 

1,512
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the staff and sales representatives for their friendliness, approachability, and expert guidance throughout the entire process. The installation teams work exceptionally hard, treat properties with genuine respect, and always ensure everything is left clean and tidy. Consumers are genuinely thrilled with the final products, noting that the new windows and doors look fantastic and improve their homes. However, some people mentioned experiencing frustrating delays and needing multiple visits to complete installations or fix measurement errors. Others noted occasional communication problems, long wait times for replacement parts, and difficulties getting satisfactory support for lingering issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that every team member from sales to installation was... See more

Service

Clients share positive opinions on service, noting that the entire process from initial contact to the final... See more

Quality

Customers consistently note positive experiences with quality, highlighting superb products and top notch... See more

Product

Users describe positive interactions with product, expressing high satisfaction with their new windows,... See more

User experience

Consumers find user experience to be very positive, highlighting a seamless process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience of D W Windows was 5 star from start to finish. From dropping in at the showroom & placing an order to John the surveyor measuring up & actually saving us some money (thanks John) to Ga... See more

Company replied

Rated 5 out of 5 stars

Every appointment made, was met on time. Every person who called, was knowledgeable , friendly and polite.Everything went smooth from A-Z, and I’m very satisfied with the finished product. Would highl... See more

Company replied

Rated 5 out of 5 stars

Just had 8 windows and 3 doors fitted last week. Could not be happier with them. The quality is superb. From initial enquiry to completion was seamless. The salesman Aaron was not pushy and very helpf... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish! Friendly, knowledgeable and very good at what they do. I cannot recommend DW enough! Brilliant! Special mention for Gaz, who fitted the door. Top guy! S... See more

Company replied


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Shop
  4. Double Glazing Installer
  5. Glass Industry
  6. Home Improvement Store

About DW Windows Ltd

Written by the company

Contact Us

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We work throughout the West Midlands and beyond mainly domestic properties however complete work on some commercial properties too.

Here at DW Windows we would like to think that we are different to any other double glazing companies. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind.

Book a FREE Quotation

Our business has grown to where it is today through satisfied customers recommending us and complimenting our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for your complete peace of mind. We provide our deposit protection insurance and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our price.

If you choose DW Windows you will be allocated a dedicated Surveyor as a 1st point of contact during your installation. Also a dedicated aftersales team will look after you once your project is complete. Our workmanship, materials (including the glass units) and labour are provided with a full 10-year, insurance backed guarantee.

If you have not done so already please visit our showroom in Coseley for inspiration, where we have 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom.

Visit our Coseley Showroom!

We have fitted thousands of windows & built hundreds of conservatories and orangeries over the last 20+ years throughout the Midlands of all shapes and sizes and it would be a pleasure to add yours to the list.

If you have any questions please do not hesitate to contact us on 01902 661779 or email sales@dwwindows.co.uk.

We are happy to help.

Book a FREE Quotation

View our latest offers!

For your complete peace of mind, all our installations come with our 10 Year Insurance Backed Guarantee

Finding the right installer isn't just about price!

Finding the right installer isn't just about price!
Built on Quality, Affordability and Reliability

Contact info

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Visit DW Windows

Never miss a deal with DW Windows! Visit us online or at our Showroom!

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,512)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish process went…

From start to finish process went smoothly, fitters where friendly and courteous, couldn't fault them working in very hot conditions. Would recommend dw windows in fact neighbours having theirs done. A very satisfied customer.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the quality of the product…

Happy with the quality of the product and the team installing the door did a great job.

10 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

That's great to hear! Thank you for your review and for coming back to us for a second time :) We hope you enjoy your new door!

Rated 5 out of 5 stars

All staff friendly and helpful

All staff friendly and helpful. Work carried out with great efficiency.

6 August 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5-star review! We are happy to hear you had a good experience with us and that you are pleased with the work:) Thank you for choosing DW Windows.

Rated 5 out of 5 stars

Conservatory window fitting

Every appointment made, was met on time. Every person who called, was knowledgeable , friendly and polite.Everything went smooth from A-Z, and I’m very satisfied with the finished product. Would highly recommend DW WINDOWS.

6 August 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Sounds like everything went exactly to plan! 🙌 It’s great to hear that every appointment was on time and that everyone you dealt with was friendly, polite and knowledgeable.

We’re really pleased everything went smoothly from A-Z and that you’re so happy with the finished product. That recommendation means a lot to us!

Thanks for choosing DW Windows, we really appreciate it! 😊

Rated 5 out of 5 stars

Composite and UPVC door

Turned up on time, nice and friendly. Grafted hard and didn't want too many brews!
Product looks great and so far no problems.

6 August 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your review! We’re pleased to hear the fitters turned up on time and took care of your home, whilst working hard to get the job done!

We’re both impressed and slightly surprised that they didn’t require too many brews! 😂☕️ It certainly shows their determination to get stuck in and get the job done!

Thank you again for choosing us.

Rated 5 out of 5 stars

Highly recommend ✨✨✨✨✨

The whole experience from start to finish has been amazing, communication second to none.

Highly recommend!! ✨✨✨✨✨

7 August 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

This is music to our ears! 🎶 It’s great to know you had such a positive and smooth experience with us, from your initial enquiry right through to installation, and that you were kept informed and communicated with along the way.
Thank you for your review and your recommendation, we appreciate it!!😄😄

Rated 5 out of 5 stars

Installation of three windows

Apart from a slight blip on installation day which was nobody’s fault DW Windows were pretty much perfect From Tom the salesman who was really helpful and never pushy to Gareth the surveyor who saved me money and Harry and Aaron the fitters who worked so hard in awful heat and as far as I’m concerned did a perfect job to the admin staff who were polite and helpful Everyone was kind courteous and a pleasure to deal with Nothing was too much trouble and Harry and Aaron even replaced a blind Thank you

7 August 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for the 5* review!! It’s fantastic to hear that, apart from the small installation-day blip, you had such a positive experience with our team 😊 They’ll be delighted to know their hard work and friendly approach made such a difference, especially Harry and Aaron working in the heat!

We’re really pleased you’re happy with the finished result, and it was no trouble at all to help with the blind. Thank you again for choosing DW Windows!

Rated 3 out of 5 stars

Wrong measurement for door ,unfinished…

Wrong measurement for door ,unfinished windowsill. Had to wait in for two more appointments to fix failures in installing two windows and one door.
Windows and door satisfactory.windowsill still to be fixed

6 August 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Mrs Trainor, sincere apologies for the inconvenience caused during your installation. To explain the door was ordered at the correct size by us to our manufacturer however was manufactured at the wrong size, we should have picked this up on our checks. The first we knew of the error was on the day of the installation. Again I am very sorry about this. I can see that we have booked the appointment to add the cill end caps that were missed. Once again we are sorry for the inconvenience caused and be assured that we will always learn from our mistakes and put checks in place to ensure that they do not reoccur. Thank you for choosing DW Windows.

Rated 5 out of 5 stars

Porch installation and bay window canopy re tile,facias and guttering

Contacted DW windows for a quote for windows for a brand new pvc porch installation including footings,a new canopy which which was to be adjoined with existing bay window canopy a new re tile with fascias and guttering
Absolutely over the moon with the finished project .
Aron the salesman was friendly and helpful and adapted to our needs when we wanted to alter our initial plans due to our budget.(will have windows next time)A few hikups with quote but was soon sorted.
The project took longer than we expected .The porch base was put down in April but the rest of the porch was completed in July. We were told this was due to numerous trades persons being available at the same time to complete our project as we wanted electrical work done as well as plastering the external (now internal wall) We loved the updates/progress we could see on customer portal and made payment stages easy to follow.
Now it is finished it was well worth the wait .We love the size of the porch and the difference it has made to our home so many good compliments from neighbours.All the work carried out was proffessional and the fitters and electrician/plasterer were very friendly and professional and very tidy.Just got on with it and enjoyed a cuppa or 2😉
We absolutely love our new porch my house looks amazing now and have now recommended to another family member.
Thank you DW windows .Hope to get my windows done in near future

1 July 2026
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Reply from DW Windows Ltd

Wow!!! thank you so much for your wonderful review! ❤️

We honestly can't tell you how happy it makes us to hear how much you love your new porch. Reading that you're "absolutely over the moon" with the finished result is exactly what we work towards, and knowing it's transformed your home and is receiving so many compliments from your neighbours is fantastic.

We're especially grateful for your patience throughout the project. We completely understand the wait was longer than expected, and we appreciate your understanding while we coordinated all the different trades to ensure everything, from the electrical work to the plastering, was completed to a high standard. It's also great to hear that our customer portal helped to keep you updated along the way.

Aron along with the team will be delighted to know their professionalism, tidiness (and appreciation for a good cuppa!) made such a positive impression.

Thank you as well for recommending us to your family member, that's a fantastic compliment to us. We are grateful for your trust and we'd be more than happy to help when you're ready to have your windows replaced too.

From the DW Windows team, thank you again for choosing us. We hope you enjoy your beautiful new porch!

Rated 5 out of 5 stars

Friendly professional lads

Friendly professional lads, very efficient.

21 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5-star review! We are happy to hear you had a good experience with our fitters and that they made a positive impression! Thank you for choosing us😊

Rated 5 out of 5 stars

Brilliant service from planning to…

Brilliant service from planning to installing the Door..The fitters was excellent.If you need a new door these are the people to contact pure professional so pleased.A big thanks for doing a great job for all involved.well done DW windows.

23 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

This is music to our ears! We are really happy to know you had a great experience with us from planning to installation and that our fitters made a positive impact as well. We hope you love your new door! Thank you for choosing DW Windows 😊

Rated 5 out of 5 stars

Great service !

Great service from the moment we walked into the showroom ,all through the process to installation despite changes needing to be made. Would highly recommend.

28 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your review and for trusting us with your home! We are super pleased to hear you had a smooth experience with us. Thank you for your recommendation and we hope you love your new door!

Rated 5 out of 5 stars

From first contact to fitting new door…

From first contact to fitting new door excellent service & fitting. Definitely recommend

23 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your 5* review!We’re really pleased to hear you had a positive experience with us from start to finish, and we hope you love your new door!

Thanks again for choosing DW Windows!

Rated 5 out of 5 stars

Fitters were great and arrived on time

Fitters were great and arrived on time. (Dan and Steve)Tidied up every day and removed all waste. Windows look good, and guttering (but it hasn't rained yet!)
Used this company 3 times now.
Already recommended to others

21 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your great review! 😊 Brilliant to hear Dan and Steve looked after everything and kept things tidy throughout, that’s exactly what we like to hear!

We’re really pleased you’re happy with how everything looks… now we just need a bit of rain to give that guttering its big moment! 😄

Thank you for trusting us again with your home for the 3rd time and for your recommendation!

Rated 5 out of 5 stars

Outstanding service and aftercare

Outstanding service and aftercare – highly recommended

I have dealt with DW Windows on a number of installations over the years and, for me, the real measure of a company is not simply how they perform when they are carrying out the original work, but how they respond if you need them years later.

We recently had a particularly difficult issue at a residential development involving water ingress around some French doors. Despite the original installation having been completed several years ago, DW Windows were incredibly responsive. Paul and the team attended site, took the time to properly investigate what was happening and, importantly, helped identify the root cause rather than simply carrying out a superficial repair.

They then worked directly with the residents to arrange access and deal with the remedial works, keeping the whole process straightforward and professional.

In construction, aftercare of this standard is genuinely valuable. It is very easy for companies to be attentive while a job is live; it says far more about a business when they are still prepared to pick up the phone, attend site and help resolve an issue years afterwards.

Excellent service, knowledgeable people and a company that clearly cares about its reputation and its customers. I would have absolutely no hesitation in recommending DW Windows.

24 July 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Wow!! Thank you so much for such a thoughtful and detailed review, we appreciate you taking the time to share your experience 😊

Being there for our customers long after installation is just as important to us as the work itself, so we’re really pleased we could support you and get everything properly resolved.

We’ll be sure to pass your kind words on to Paul and the team, they’ll be really happy to know you felt looked after.

Thanks again for your continued trust in us over the years and for your recommendation, it means a lot!

Rated 5 out of 5 stars

A really good company to deal with.

A really good company to deal with.
Had replacement windows and glazed panels which were fitted to a high standard. We have since ordered a replacement front door having seen the standard of workmanship from DW.
Would highly recommend.

17 June 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your 5*review! 😊We’re really glad to hear you were happy with the standard of your windows and glazed panels. It’s great to know our workmanship made such a good impression that you’ve trusted us again, this time with your front door!

Thank you again for choosing us!

Rated 5 out of 5 stars

I recently had new patio doors fitted

I recently had new patio doors fitted, and some windows replaced by D. W. Windows. I can honestly say that the whole experience was excellent from start to finish. Everyone I spoke to was professional, friendly and knowledgeable. I received excellent advice, and all options were fully explained to me. I was kept fully informed at all times. The fitters arrived on time and completed the work to a very high standard, and they treated my home with respect. I can highly recommend D. W. Windows.

23 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

This is music to our ears, thank you for such a fantastic review! 😊

It’s great to hear everything went smoothly and that you felt supported and well informed throughout the whole process.

We’re really glad the team made you feel comfortable and that the installation was carried out to such a high standard while taking care of your home.

Thanks again for choosing DW Windows!

Rated 5 out of 5 stars

Gary fitted my new front door today

Gary fitted my new front door today.
His expertise was clearly evident he's a perfectionist was amazing. Cleaned up removed all waste he's a credit to the company . Sooooo happy with my new front door . Thank you Gary

23 July 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5* review! We are super pleased you are happy with your new Hudson Rockdoor in light oak - it looks beautiful! We are also happy to hear that Gary left a good impression and took good care of your home. Thank you again for choosing DW Windows 😊

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