dwarvesshoes.com Reviews 

194
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful craftsmanship, soft leather materials, and exceptional comfort of the footwear for everyday wear. People also appreciate the responsive and helpful customer support team ready to assist when questions or order changes arise. However, some customers also noted issues with sizing inconsistencies, mentioning that certain styles run too large or feel too tight. However, some people mentioned unexpected delays in delivery times and complications regarding international return processes and fees. A few other people also felt that the materials did not always fully match expectations set by online product photographs.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the overall quality, comfort, and unique styles.... See more

Quality

Consumers find quality to be positive, highlighting that the shoes are exceptionally well made and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Delivery service

Users describe ambiguous interactions with delivery service, balancing timely arrivals with warnings about... See more

Customer service

People report positive experiences with customer service, highlighting responsive and communicative support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think Dwarves shoes are well made and comfortable. I check the site regularly to see what new shoes have been added. I am wearing my oxfords right now and they have been one of my two best shoes pu... See more

Rated 4 out of 5 stars

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dw... See more

Rated 5 out of 5 stars

As soon as I unveiled these carefully packaged treasures, I could sense the quality and care that they were made with. Cannot fault the materials and design, definitely artisan crafed with attention... See more

Rated 5 out of 5 stars

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful rea... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Leather Goods Store
  6. Footwear Wholesaler

Written by the company

Dwarves make high-quality, comfy handcrafted leather shoes for women. We specialize in casual daily walking shoes at a price everyone can afford. We have boots, oxfords & tie, mary jane, loafers, flats, sandals, slippers, sneakers, wedges, platforms, pumps, large size shoes. Our shoes are suitable for students, professional women, teachers, busy moms, expectant mothers, and anyone who loves soft comfortable footwear. We have been in business since 2012 and our website dwarvesshoes.com opened in 2017. From 2012 to 2023, We are here for 11 years. We pride ourselves on our integrity and the quality of our handcrafted shoes. We adhere to brand values and are trustworthy partners. Dwarves, which has a deep meaning. In fantasy novels and games, Dwarves are often depicted as a race with strong willpower, courage, and skill, and they are particularly adept at crafting high-quality items. We chose "Dwarves" as our brand name because we want to convey our philosophy of making high-quality, durable, and comfortable women's shoes, and the word "Dwarves" in our view represents these qualities of resilience, craftsmanship, and quality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(194)

105 reviews in the last 12 months

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Rated 1 out of 5 stars

Unhappy customer

1 star might be too much. I received a pair of shoes that I ordered and they were a little big. I needed a size smaller, I tried to contact them and never got a reply. So now I"m stuck with a pair of shoes that I paid for and can't wear. What a terrible customer service.
One unhappy customer
Adriana Richrds

15 June 2026
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Adriana,

We're very sorry to hear about your experience and understand your frustration.

After reviewing your case, we found that our customer support team had responded to your email, but it appears our messages may not have reached you or we were unfortunately unable to reconnect. We sincerely apologize for the communication issue.

We still want to help resolve this for you. Since we were unable to reach you by email, we have also sent you a text message and would greatly appreciate it if you could check it at your convenience.

Our goal is to make sure you receive a pair that fits comfortably, and we're committed to working with you to find the best solution.

We look forward to hearing from you.

Kind regards,
Dwarves Shoes

Rated 5 out of 5 stars

Best Dwarves sandals

Since I've discovered Dwarves sandals, I won' t buy my sandals anywhere else. Just buy from Dwarves. They are well made, comfortable, and have a lovely look

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality log lasting go-to shoes

I purchased a pair of fishermen sandals from Dwarves 2 years ago and they were all I wore for 3 weeks in Japan. Super comfortable and stylish. I wear them a lot at home too and they are one of my favorite shoes and still holding up so well. Recently I thought of buying some more shoes from them and the 2 other pairs I have received have been an instant love. Such good quality and they are pretty unique. Dwarves has become my go-to place to order shoes and I couldn't be happier! Check out their Clearance section, there are some great deals there!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I have 4 pairs of lovely shoes from…

I have 4 pairs of lovely shoes from these folks now! I am impressed by the craftsmanship of the shoes themselves and the quality of the leather used to make them! I've had a perfectly professional and helpful experience with customer service when I've had the need to contact the company. I highly recommend these shoes if you want to have style, comfort, and durability in your footwear.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality. Full grain rich leather. Extremely comfortable shoes and the style and colors are beautiful. True to size. This is my third Dwarves pair. I’m a big fan. Buy with confidence. ❤️

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed

Extremely Disappointed: Defective $150 Shoes & Awful ServiceI paid $150 for shoes that arrived completely defective. The front shapes are visibly mismatched, and the openings are so narrow you can barely fit half your foot inside.When I immediately requested an exchange, the store tried to charge me a $28 fee. When I asked for a return instead, they still demanded the same $28 or more just to ship their own mistake back.Do not invest your money in this company. Take your business to a better brand that actually owns up to its mistakes instead of charging you for them. They owe me a full refund for an unwearable, brand-new product. Save your money and shop elsewhere!

20 May 2026
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Jessica,

We are sorry to hear that you were dissatisfied with your experience.

After reviewing our correspondence, we found that your initial email to our customer service team stated that the shoes felt too small and narrow in the front, and you requested an exchange for a larger size. We responded by providing our exchange and return options in accordance with our return policy.

We take product quality concerns very seriously. However, the issue initially reported to us was related to fit rather than a manufacturing defect. If you believe the shoes have a quality issue beyond sizing, we would be happy to review additional photos and information so our team can investigate further.

Our goal has always been to work with customers to find a fair resolution, and we remain available to assist you directly.

Kind regards,
Dwarves Shoes Customer Support

Rated 5 out of 5 stars

I love my shoes

I love my shoes. I also had an inquiry and they responded very quickly. Being that the order went from china to California, I thought the shipment came quickly. Very happy with my purchase.

12 May 2026
Rated 4 out of 5 stars
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Hi Robin,

Thank you for your feedback and for taking the time to share your experience.

The style you purchased is part of our barefoot-inspired collection and features a wider toe box design to provide more natural foot movement and comfort. Because of this construction, some customers with narrower feet may find the fit roomier than expected.

We truly appreciate your feedback, as it helps other customers better understand how different styles may fit. We are also continually working to improve our sizing and fit information so customers can choose the most suitable style for their foot shape.

Thank you again for your support.

Best
Dwarves

Rated 3 out of 5 stars

Shoes are running a size smaller

I have ordered four pair of shoes from Dwarves. All size 7. Only boots seems working good for me. I had to return two other pairs due to they were too small. And the company does not make the return process easy. I had to pay shipping plus another $28, so it is a headache. The last pair I still have and wear now and again in hopes they will give in since it is a genuine leather. Besides you have to be ready to wait for delivery for more than a month. Sometimes Dwarves don't have shoes they list and they have to make them from scratch. So, I will think twice before I order another pair

20 May 2026
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Olga,

Thank you for sharing your experience and for giving our shoes multiple chances over the years.

We're pleased to hear that your boots worked well for you and that you've continued wearing one of the leather pairs. At the same time, we're sorry that some of the other styles did not fit as expected and that the return process felt costly and inconvenient.

Because our shoes are handmade and different styles can fit differently, we understand that finding the right size is not always straightforward. We are continuously working to improve our sizing guidance to help customers choose the best fit before ordering.

We're also sorry for the longer delivery times you experienced. Some of our styles are produced in small batches or made to order, which can occasionally result in extended production times. However, we understand the importance of clear expectations and timely communication.

Thank you again for your honest feedback. Comments like yours help us identify areas where we can improve both our products and our customer experience.

Best
Dwarves

Rated 4 out of 5 stars

Good quality boot!

Good quality boot, very soft like many report, but I’d size a half up though. I wear a size 7 and it was too tight at tip of the toes . Still a great quality boot, I’ll just size up next time.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of shoes on 19th…

I ordered a pair of shoes on 19th April. I did not hear anything for nearly 3 weeks until I emailed them for an update. They then said the shoes will be shipped the following week. They were not shipped. I then asked for a further update and a refund. They said the shoes again will be shipped out the following week. They were eventually shipped out on 19th May over 4 weeks since placing the order. Then they said it will be another 10 - 15 days to receive the order. It is 26th May and still no shoes. Avoid this company.

25 May 2026
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Letty,

We sincerely apologize for the delay and frustration caused with your order experience.

Unfortunately, during the production process, one of our leather suppliers experienced an unexpected delay in delivering materials. Because our shoes are handmade and quality is extremely important to us, production took longer than originally estimated.

That said, we fully acknowledge that we did not communicate these delays clearly or proactively enough throughout the process, and we understand how disappointing that must have been.

Your feedback is valuable to us, and we are already working to improve our production updates and customer communication to help prevent situations like this in the future.

We truly appreciate your patience and understanding.

Best
Dwarves

Rated 5 out of 5 stars

I love the shoes!

I love the shoes! Very comfortable and unique. It took a long time to get but once I contacted customer support it seemed to speed up. I love the look of handmade shoes!

22 April 2026
Unprompted review

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