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DVDFab Reviews 681

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TrustScore 4.5 out of 5

4.5

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing it as a worthwhile investment for managing media collections. Many find the software versatile, reliable, and easy to use, even for those less tech-savvy, enabling them to digitize and preserve their physical media. The customer service is frequently highlighted as excellent, with support teams receiving specific commendation for their helpfulness and responsiveness. However, some customers also noted issues with specific applications, such as the StreamFab app, which was described as buggy and prone to freezing. A few other people also felt that the software could be problematic with 4K content or required a constant internet connection, leading to concerns about monitoring. There were also isolated reports of difficulties with burning discs and some dissatisfaction with the evolution of lifetime purchases into subsets of products.

What people talk about most

Product

Customers had positive experiences with product, appreciating its high quality, usefulness, and continuous... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the software's ease of use,... See more

Quality

People report positive experiences with quality, consistently praising the high quality and usefulness of the... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many describing the support as "the best"... See more

Application

Customers consistently note ambiguous experiences with the app, with some reviewers praising it as great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first bought DVDFab Ripper/Copy over 10 years ago. Recently I bought another lifetime package that included Blu-ray and more. Over the years glitches were sorted out, improvements and upgrades ad... See more

Rated 5 out of 5 stars

An instruction was unaware while installing DVDFab causing disc could not be ripped. Enquiry was then made and reply was given promptly. Step by step instructions on solving the issue was provided... See more

Rated 5 out of 5 stars

As a movie collector since the 90s, i have thousands of OOP DVDs, Bluray and 4Ks. I have been using DVD Fab for a long time to back up my collection onto a NAS. And lucky i have as already over 50 ti... See more

Rated 5 out of 5 stars

I recently downloaded Passkey from DVDFab. I tried it and liked that it worked so well. I went ahead and purchased the license. I had a problem immediately and contacted their support. I was in... See more

Company details

  1. Software Company
  2. Software Vendor

Written by the company

Founded in 2003, DVDFab is an international leading multimedia processing software supplier, dedicated to developing and exploring multimedia experiences for worldwide users. Our featured products, including DVDFab, StreamFab, UniFab, and PlayerFab, have been trusted by millions of users. Thank you for choosing DVDFab. We are sparing no efforts to provide the best tech as possible as we can. DVDFab is right here and accompanies you as always.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

681 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is a Great personal video library tool!

This is a Great personal video library tool for anyone needing to clean up and organize any video file. It's extremely easy to use and has a rich list of file process tools that are all in one place. Very impressive processing power. I've been using DVDFab for many years and am glad to say it has worked extremely well over and over again. A real winner of a program.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

DVDFab just works

DVDFab just works. It does everything I want with disc backups really well. I have been using it for many years and it just keeps getting better.

17 May 2025
Unprompted review
Rated 3 out of 5 stars

This program glitches with a lot of…

This program glitches with a lot of DVDs. e.g Renassenace Man. The DVD could be in perfect shape and it would still glitch. Please, repair this problem. Thank you.

15 April 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for sharing your feedback. About the DVD issue, please clean the discs and then disable PathPlayer to load the DVD again.
Should you still need assistance, please contact us via https://www.dvdfab.cn/contact.htm; our support staff will get back to you.

Rated 5 out of 5 stars

I travel a lot for work and DVDFab…

I travel a lot for work and DVDFab makes it very easy to keep my videos in a form that I can carry. It does a great job of transferring from DVD to File. I purchased the whole set so I could do more and I even have the STREAMFab set for online transfers. Very nice product and well worth the price.

3 May 2025
Unprompted review
Rated 4 out of 5 stars

It works!

It works! The settings can be simplified and organized a little bit better but otherwise it does everything it's supposed to do and that's great!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, it backs up my dvd's and I can play them on my media player at my convenience

1 May 2025
Unprompted review
Rated 3 out of 5 stars

No Updated Profiles.

There is no Apple iPhone 15 Pro profile.

30 April 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for your feedback about not having an Apple iPhone 15 Pro profile. We appreciate your input and will continue to improve our products. In the future, we plan to update the UI and add more profiles to the DVDFab Ripper module, so please stay tuned for updates.

Rated 1 out of 5 stars

Company gave bad compatibility…

Company gave bad compatibility information presale and won't refund based on their incorrect information

I have the support thread to share if needed

Go with your community solutions, you'll be happier

29 April 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for your feedback on compatibility information. We sincerely appreciate your input and are committed to resolving any issues.

In order to better assist you, please contact us via https://www.dvdfab.cn/contact.htm. Sharing the details in your Ticket will allow us to further investigate the issue and work to resolve it.

We would like to clarify our refund policy, which allows for conditional refunds within 14 days of your purchase. We also want you know that our customer service team is here to help you with any technical issues you may be experiencing.

Thank you for your understanding, and we look forward to hearing from you.

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