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Rated 5 out of 5 stars

Duty Clinic – Istanbul (Özel Altındiş) I arrived in Istanbul on March 7th, treatment started on March 9th, and my final check-up was on March 14th. I had several serious dental probl... See more

Rated 5 out of 5 stars

The whole medical team makes you feel welcomed! The treatment that I did for my teeth was spectacular indeed. I recommend everyone to visit Duty Clinic since they not only pay attention to details but... See more

Rated 4 out of 5 stars

Hi, I'm Hitesh Dave, Everything was great at first, then I felt that I was being rushed into things, also I feel that they need to advice their patients for after care, which I think they lacked, I f... See more

Rated 5 out of 5 stars

I'm half way from great smiling, i had a great experience with duty clinic. All members of staff were so professional and kind. Many thanks to Dr. Judy for her patience and great support she always th... See more

Company replied

Company details

  1. Private Hospital
  2. Dental Clinic
  3. Hair Transplantation Clinic
  4. Plastic Surgery Clinic
  5. Weight Loss Service

Written by the company

Duty Clinic is a leading dental, aesthetic and hair transplant center based in Istanbul, dedicated to providing safe, high-quality medical care for international patients. For more than 15 years, our multilingual team has welcomed patients from Europe, the UK, the Middle East and around the world, offering complete treatment journeys from the first online consultation to the final follow-up. Our clinic works only with licensed, highly experienced doctors and uses certified materials and modern technologies in our own hospital and laboratory. Every treatment plan is personalized, clearly explained in advance and supported with transparent pricing, written guarantees and detailed medical documentation. At Duty Clinic, patient safety, ethics and communication come first. We provide airport transfers, hotel arrangements and translation support, so our guests can focus on their health while we take care of the rest. Whether you need dental implants, smile makeover, cosmetic surgery or hair transplantation, our goal is to combine medical excellence with honest advice, realistic expectations and long-term results you can trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Canadian Patient’s Dream Dental Tourism Story

Duty Clinic – Istanbul (Özel Altındiş)

I arrived in Istanbul on March 7th, treatment started on March 9th, and my final check-up was on March 14th. I had several serious dental problems: multiple root canals needed, 4-5 crowns, plus a few more issues. In Canada, this would easily cost an arm and a leg, even with partial insurance. Through a friend-of-a-friend recommendation, I contacted Duty Clinic.

Mikail replied immediately, explained all options, asked about my expectations, and sent a clear quote. He also offered 3 different hotels — the hotel was included in the package together with airport transfers and daily clinic transfers — everything worked perfectly.

Final result: 21 root canals (done over 4 days) + 26 zirconium E-Max crowns. My new smile looks absolutely amazing!

Dr. Umut (crowns specialist) is outstanding — very experienced, patient, and explained in detail why doing 1 implant for my missed tooth right now wasn’t the best idea (we decided to postpone it).
Dr. Murat is a true root-canal master — super fast, precise, and professional. I’ve never had such a comfortable root-canal experience before. Both doctors speak basic English.

Clinic assistant Umayma was incredible — always attentive, helpful in both English and French, and made the whole process feel easy.

The entire team really keeps their word. I can confidently recommend Duty Clinic to all my friends and family. We even met another patient during treatment — she got her crowns a year ago and now brings all her friends and relatives back. That’s the best advertising!

There was one small miscommunication with the planning lady, but it was minor and didn’t change my overall 5-star experience at all.

Thank you, Duty Clinic / Altındiş team — you changed my smile and my confidence!

14 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a horrible experience with this…


I had a horrible experience with this clinic This dentist and the management are the worst; they are scam artists. I needed a full mouth crown and three implants but were misdiagnosed with no bone or space for implants. They extracted my tooth and placed a bridge that is not functional, and no reputable dentist would agree to this. My crown looks fake and the restorations are functionally and aesthetically unsatisfactory. I tried to prove the issue with X-rays and reports from Australia, but they are untrustworthy and not liable. They removed my teeth without a proper cause and are now taking legal action, planning to sue the clinic and the dentist as it will cost me 80 thousand Australian dollars to fix their botched work.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad clinic …

I had negative experience at this clinic and I would not recommend it. I went in for dental treatment expecting professional care but the results were disappointing and caused damage to my teeth. After the procedure I experienced pain and sensitivity and I later needed corrective treatment from another dentist. When I tried to discuss the issue with the clinic I did not receive helpful support or a proper solution. Based on my experience I suggest people thorough research before choosing this clinic

19 August 2025
Unprompted review
Dutyclinic logo

Reply from Dutyclinic

Thank you for your feedback. After reviewing your case in detail, we would like to clarify some important points for accuracy and transparency.

You did receive your dental treatment at Duty Clinic, and according to your medical records, follow-up examinations showed no complications, no damage, and no issues related to the dental work performed.
All procedures were completed using certified materials and standard medical protocols.

The concern you raised during your stay was not related to the dental treatment, but rather to the hotel nights included in your package.
Your package clearly specified a certain number of nights, and once these were completed, you requested additional nights outside the agreed package.

While we always try our best to support our patients, we cannot extend services beyond the confirmed package, especially when clear documentation and approval forms were already signed.

We want to emphasize that:

Your dental work was performed correctly and professionally.

All medical documentation is available and confirms the quality of the treatment.

Our team never refuses real medical support, and all communication is stored and documented.

We do not respond to pressure or requests outside the agreed and signed package terms.

At Duty Clinic, we value honesty, transparency, and patient care.
If you ever have a genuine medical concern, our medical team is always available for review and assistance.

Duty Clinic – Patient Care Team

Rated 1 out of 5 stars

Very disappointed not to hear from them…

Very disappointed not to hear from them after I reported problems with my crowns. Your company or the dentist who did my teeth are terrible and I will never recommend to anyone. I will also post my vote about lack of communication when problems arise. I wished I hadn’t come to your company and I’ll make sure everyone will know. Your dentist was impatient, aggressive and made me very uncomfortable. I’m sooo glad I didn’t do all my teeth and only 2 front teeth. I’m still in pain until I go see another dentist here in states to re do both. I paid for my own hotel and all my own expenses.

25 March 2025
Unprompted review
Dutyclinic logo

Reply from Dutyclinic

Thank you for your message.
After carefully reviewing all our patient records, communication logs, and treatment files, we could not find any information, appointment, or medical history under your name.
For this reason, we are unable to identify you as a patient of Duty Clinic.

To clarify:

We do not have any treatment files corresponding to your case.

We have received no previous communication or report from you.

None of the details you mentioned match any of our procedures, doctors, or documented patient interactions.

At Duty Clinic, we take every real patient concern extremely seriously and respond immediately.
However, we cannot address or validate claims from individuals who are not registered in our system.

If there is a misunderstanding or confusion regarding the clinic you visited, we recommend verifying the name and location of the facility where you received your treatment.

We remain committed to professionalism, transparency, and the highest standards of patient care.

Duty Clinic – Patient Care Team

Rated 5 out of 5 stars

Dental services

First of all l would like to thanks Doctor's and all the staff at the duty clinic for their help and support throughout my treatment.
Before going there l was a bit worried about the treatment but when l met doctor and staff at the clinic which boost the confidence and now l am feeling good and getting better day by day.
I would definitely recommend duty clinic the best service at the time of treatment and after treatment.

6 November 2024
Unprompted review
Dutyclinic logo

Reply from Dutyclinic

Thank you for your kind words and trust in our clinic! We're delighted to hear that you felt comfortable and confident during your treatment and that you're recovering well.
Your recommendation means a lot to us thanks for you and Mr. Rameesh.

Rated 3 out of 5 stars

Verry good work but they try to get you more money

The quality of the work is yerry good.
The organisation and the Hotel is also good.
You have to ask befor the threatment for prices for additional services. They try to demand more money than agreed.
I was very dissatisfied about this

30 September 2024
Dutyclinic logo

Reply from Dutyclinic

Thank you Mr.Marc for your feedback. We would like to clarify that at Duty Medical, we provide specialized medical services that are tailored to each individual’s clinical needs. Prices may vary depending on the specific requirements identified during the medical examination, Our goal is to ensure the highest quality of care, customized for each patient's unique situation. We understand the importance of transparency, and we will work to provide a clear breakdown of all details from the outset to ensure your comfort and satisfaction.

Rated 5 out of 5 stars

The experience at Duty Clinic was…

The experience at Duty Clinic was wonderful and distinctive, the medical staff was very experienced, and I received very good services. I extend my thanks and appreciation to everyone.

15 October 2024
Dutyclinic logo

Reply from Dutyclinic

Thank you for your kind words, and we look forward to welcoming you again in the future

Rated 4 out of 5 stars

Don't Know why I did this

Hi, I'm Hitesh Dave, Everything was great at first, then I felt that I was being rushed into things, also I feel that they need to advice their patients for after care, which I think they lacked,
I felt that they were busy searching for new patients and forget or neglect present patients,

2 October 2024
Rated 5 out of 5 stars

Thanks to duty clinic’s professional…

Thanks to duty clinic’s professional team and skilled doctors. Good hygiene standards, modern equipments, and patient-centered care. Smiling again is not that hard anymore ;) I’m so satisfied

30 July 2024
Unprompted review
Dutyclinic logo

Reply from Dutyclinic

Thank you for your kind words! We're delighted that you're satisfied with your experience and that smiling is now easier for you. We're here whenever you need us!

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