Dutchwafflecompany Reviews 

197
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the treats arrive very quickly, beautifully packaged in perfect condition, and maintain an exceptionally fresh and delicious taste. Shoppers also truly love the exceptionally helpful staff members and the wide variety of amazing options, including fantastic gluten-free and vegan choices that everyone can enjoy together. Some people were dissatisfied with short expiration dates on certain items or noticed minor product inconsistencies upon opening their packages. A few other reviewers experienced unexpected delivery delays or noted that specific items felt slightly different compared to traditional recipes.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fresh and delicious taste of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the fresh and delicious... See more

Order

Clients share positive opinions on order, highlighting easy website navigation and quick processing times.... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting that packages arrive quickly and in a... See more

Staff

People report positive experiences with staff, describing them as wonderful and welcoming. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome customer service. They called me and offered to assemble the gift for me and refunded part of the shipping cost. The tns arrived well packaged in perfect condition. They even added some blue r... See more

Rated 5 out of 5 stars

I've been ordering from Dutch Waffle Company for a year now, I even send gifts of DWC Stroopwafels to friends. Their Stroopwafels a fresh and delicious. It difficult to limit myself to one a day and... See more

Rated 5 out of 5 stars

Our order was delivered in a very timely manner. The Stroopwafels were excellent & very well received by all of our Christmas gift recipients. Thank you for preparing an excellent product. One small... See more

Rated 5 out of 5 stars

Been to The Netherlands countless times for work and fun, always returning with stroopwaffles. I was speaking to local Dutch friends here about them and tried to find some both not stuck in a warehous... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(197)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Authentic Dutch Goodness!

These authentic Dutch Stroopwafels are fresh and delicious, and they were shipped to my door at a reasonable price (of course!). I love that they have gluten-free and vegan options so everyone can enjoy them. Thank you for a great product!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, resolved my issue quickly and the products are fantastic! The gluten free options are so tasty, my family couldn’t believe they were gf!

23 February 2026
Rated 5 out of 5 stars

Fresh and Delicious

I've been ordering from Dutch Waffle Company for a year now, I even send gifts of DWC Stroopwafels to friends. Their Stroopwafels a fresh and delicious. It difficult to limit myself to one a day and not devour an entire bag of Stroopwafels for breakfast.

4 February 2026
Rated 1 out of 5 stars

Where oh where are my waffles???

Sorry but I have not received your waffles. I ordered them on January 29 and UPS label created on Jan 30. Today is Feb 6 and still no delivery. The package has been out for delivery for 3 days in a row now.
Here is the UPS history:

02/06/2026
9:28 A.M. Out for Delivery
Out For Delivery Today
Chantilly, VA, United States
02/06/2026
4:34 A.M. On the Way
Loaded on Delivery Vehicle
Chantilly, VA, United States
02/06/2026
3:57 A.M. Processing at UPS Facility
Chantilly, VA, United States
02/05/2026
10:56 P.M. Severe weather conditions have delayed delivery.
Chantilly, VA, United States
02/05/2026
9:49 A.M. Processing at UPS Facility
Chantilly, VA, United States
02/05/2026
5:35 A.M. Loaded on Delivery Vehicle
Chantilly, VA, United States
02/05/2026
4:55 A.M. Processing at UPS Facility
Chantilly, VA, United States
02/05/2026
12:31 A.M. Departed from Facility
Chantilly, VA, United States
02/04/2026
10:29 A.M. Weather conditions have delayed delivery until the next business day.
Chantilly, VA, United States
02/04/2026
7:52 A.M. Loaded on Delivery Vehicle
Chantilly, VA, United States
02/04/2026
6:20 A.M. Processing at UPS Facility
Chantilly, VA, United States
02/04/2026
6:19 A.M. UPS will be in your area and will deliver your package a day early.
Chantilly, VA, United States
02/04/2026
12:49 A.M. Arrived at Facility
Chantilly, VA, United States
02/03/2026
10:04 P.M. Departed from Facility
Middletown, PA, United States
02/03/2026
1:15 P.M. Arrived at Facility
Middletown, PA, United States
02/03/2026
9:50 A.M. Departed from Facility
New Stanton, PA, United States
02/03/2026
9:10 A.M. Arrived at Facility
New Stanton, PA, United States
02/03/2026
4:34 A.M. Departed from Facility
Maumee, OH, United States
02/03/2026
1:56 A.M. We Have Your Package
Arrived at Facility
Maumee, OH, United States
02/03/2026
12:42 A.M. The address label became detached from the package. The sender will be notified.
Maumee, OH, United States
01/30/2026
10:51 A.M. Label Created
Shipper created a label, UPS has not received the package yet.
United States

30 January 2026
Dutchwafflecompany logo

Reply from Dutchwafflecompany

Dear customer, we just saw that your order was delivered last Friday at 6.36pm. Please confirm. Sometimes it takes UPS longer than expected. If you have any other questions, please let us know. Our apologies for your inconvenience.

Rated 2 out of 5 stars

UPS delivery is unacceptable!

I would love to review the Dutch Waffle Company but my order has not been delivered yet by UPS. UPS keeps saying for 3 days now it is out for delivery. I ordered this as a gift on Jan 29 and it was sent on Jan 30 via UPS. Today is February 6 and still no waffles. I think that if they ever get delivered they will be very stale!!!

6 February 2026
Unprompted review
Dutchwafflecompany logo

Reply from Dutchwafflecompany

Dear customer, we just saw that your order was delivered last Friday at 6.36pm. Please confirm. Sometimes it takes UPS longer than expected. If you have any other questions, please let us know. Our apologies for your inconvenience.

Rated 5 out of 5 stars

A Lovely Morning Treat

I was introduced to Dutch Waffle Company today and what a treat! One Stroopwaffle is just perfect for a cup of coffee. The crust is flaky but not overly crisp, and the caramel is exactly enough. It’s sweet, but subtle, and gives my brain enough to work on until lunch.

4 February 2026
Unprompted review

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