Dutchbone Reviews 21

Purchased furniture from this company and it was delvered damaged. Company refused to replace the piece. Damage was obvious and material. We followed thier process and they denied us. Very poor service. Avoid this seller.

I am beyond disappointed with my experience with Dutchbone and feel completely deceived both by the product quality and customer service.

I purchased six chairs at a premium price from a trusted vendor carrying the Dutchbone brand, expecting durable, stylish furniture. What I received was a total disaster. Two of the six chairs were already damaged on arrival — wood was peeling, poor craftsmanship, and clearly substandard materials. The vendor sent replacements, but that was just the beginning of a nightmare.

Within just six months of NORMAL, regular use, every single chair started deteriorating — wood peeling off the edges, deep cracks, and even the leather coming apart. When I contacted the vendor, they dismissed it as "regular wear and tear." Are you serious? Thousands of euros spent, and this is what you call normal wear and tear?

After the vendor went bankrupt, I reached out to Dutchbone directly, expecting some level of responsibility from the actual brand behind the product. What I got instead was arrogance, denial, and contradictory excuses. First, they claimed they’ve never had such complaints before — then they said the damage must be due to improper use, they had complaints but not to this extent before. Which one is it then after all? No issues before or just constant denial and excuses for every complaint you get?

Their idea of a solution? A “small discount” on another purchase from the brand. Why on earth would I spend another cent on a brand that delivered such poor quality and zero accountability? I still have the wrecked chairs, peeling and cracked beyond use, as a daily reminder of this expensive mistake.

Dutchbone clearly does not stand behind their products, and once your money is taken, you’re on your own. I have never experienced such a blatant disregard for customers and such unprofessional handling of a clear manufacturing defect.

If you value your money and expect furniture to last more than a few months, stay far away from this brand.

Coffee table looks nothing like on pictures. The quality is very poor. The wood is faded, it came dirty. The metal bar is too short, which makes the table unstable. This is very disappointing, especially since the price is high.

Dutchbone doesn't care about having scamming retailers.

After finding something i wanted on the Dutchbone website, i went to their online dealers page, and trusted that they verify the companies they link to.

This ended up being a scam website, that took my money and did not wanna refund. I contacted Dutchbone and Zuiver (their owner) and they did not help. After months talking to the police, my bank and my lawyer i finally got my money back. Dutchbone still has this store as an online dealer on their website.

After recieving my money again, i went to the Dutchbone website to try again, surely this is a one time thing. This time i bought from a new company, who went bankrupt.

This store is also still on the website.

0 trust.

Dutchbone is a total disappointment. The prices are above average, but the product quality is below par. The coffee table I bought faded quickly. This product is made as a coffee table, but no matter what you place on it, the surface peels off. It's as if they made this product as a decorative piece. The product quality is terribly bad. If I had the chance to add a picture, I could, so you could see it for yourself. I do not recommend this brand. Customer service does nothing about the situation.

I ordered this product on July 6. It said it would ship in 4-8 weeks. Flash forward to More than 4 MONTHS later (127 days to be exact), and after calling Dutchborne and their shipping company, several delayed and rescheduled deliveries, and ZERO communication from Dutchborne along the way, it finally arrive SHATTERED!!!! I have never had a worse shopping experience in my life. Do yourself a favor and save yourself the heartache, don't order anything from this horrible company!

Bestilte et Dutchbone bord via Unoliving.com der var decideret defekt. Benene kunne ikke samles fordi gevind var skåret dårligt, et andet ben var der slet ikke gevind så det var bare løst, farverne var ikke specielt godt match ift. billedet på shoppen og det tredje ben var skævt. Kan et bord virkelig være så dårligt lavet og hvad siger det om Dutchbone og den producent de sælger det via? Var oprigtigt forbavset og chokeret.

Virkelig ikke tilfreds med kvaliteten af Dutchbone og mit køb afviger klart fra det image Dutchbone lader til at have opbygget om at have kvalitetsmøbler. Jeg er bestemt ikke interesseret i at købe Dutchbone en anden gang.

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Ordered a Dutchbone table via Unoliving.com that was decidedly defective. The legs could not be assembled because the thread was cut badly, another leg was not threaded at all so it was just loose, the colors were not particularly good match compared to the picture on the shop and the third leg was skewed. Can a table really be so poorly made and what does that say about Dutchbone and the manufacturer they sell it through? Was genuinely amazed and shocked.

Really not happy with the quality of Dutchbone and my purchase clearly differs from the image Dutchbone seems to have built on having quality furniture. I'm definitely not interested in buying Dutchbone another time.