Duronic Reviews 1,058

The HEPA filter on my dust container had done yet another disappearing act into the general waste without me realising, but Amy at DURONIC was patient, efficient and helpful and expedited a replacement immediately. Huge thanks. Again. I may have to thank her in advance for the next time I forget to take the filter off before emptying the dust container!

One of a few best customer service providers around

excellent and prompt service. The spare part we required was delivered very quickly and works perfectly in our JE10 Duronic Juicer. Thank you .

Amazing customer service response, I needed a spare part that wasn’t listed and they organised a link for me to pay via and sent the part all done within a few days.
Highly recommend Duronic

I purchased the AF 24 Air Fryer after evaluating all other makes.I rang customer enquiries and received excellent service.The product performs exceptional with the added bonus of dual size baskets.

My up and down desk developed a fault with the controls. As the desk was well past the warranty period i approached Duronic for a quote for the replacement parts. I then received a rapid response and after returning the parts to them they were returned repaired at no cost! I received the parts today and I now have a working desk once more for no more cost that the return postage. Thank you to Duronic for customer service which has at every stage been above and beyond my expectations, how refreshing! Special thanks to the person who showed so much patience, i am not allowed to mention names but they will know who they are.

Bought a Duronic kettle seven months ago. Still within 1 year warranty but the kettle has started to fail. Sent videos by email to Duronic demonstrating the issues and asked for a replacement, but they said they can't replace it because they don't have stock; instead, they said I have to ship it back so they can attempt to repair it, and only if they can't repair it will they replace it. This is so bizarre. First problem is they are saying they can't simply replace the kettle b/c they don't have stock, but clearly they do have stock since they are saying they will replace it if they can't repair it. Secondly, it will cost more time and money to do what they are asking than if they just replace the kettle. I also do not have the box anymore and explained to them I can't easily ship this to them and ensure the kettle will be safe, etc. This is not a good customer experience. Based on the other negative reviews, it sounds like Duronic don't understand basic principles of e-commerce and their approach makes for a poor customer experience. Just replace the kettle, save money and time, and retain the customer. It's that simple. Fine if they want to recycle the broken kettle to prevent waste, in which case they can provide a pre-paid shipping label so the customer can send back to them after they receive the replacement without having to worry about the kettle being protected in transit, but to have the customer spend time and money to ship properly so they can attempt to repair a £39 kettle is ridiculous.

The Apex is small, compact, easy to charge and simple to use.
It’s well made and comes really quickly in the post.
Buy it with confidence.

Helpful Customer Support
The remote control which came with my HDMI splitter gave up the ghost & when I contacted customer support they immediately sent a free replacement. No quibble from customer support & very happy to have a working remote again. Will definitely buy from them again in the future.

Fast efficient service delivered super quick

Perfect service, great communication, fast delivery

Duronic Laptop Tray with Cushion DML422. Not a good purchase. The ledge that stops the laptop from sliding off and into your lap is too short and my laptop keeps slipping. The tray itself is very small with the ledge located to the side so that the laptop is never secure in the centre and therefore one needs to keep shifted to one side. I'd ask for a refund but the product is not faulty, just badly designed.

Good solid products, quick dispatch and delivery.

Quick response to my initial query about how to obtain spare parts. Easy to order. Good price. Item came quicker than I expected. A bit surprised I couldn't find any information on the website about how to order spare parts.

Great vacuum cleaner at a good price. Easy to use and lighweight

Very simple process to get a replacement part, delivered quickly, no fuss

Great communications and delivered the spare part super quick. Good price too and free postage.

Friendly, efficient and professional service - a very pleasant experience compared to most other suppliers- many thanks

Quick reply from emails and fast delivery service. Also helpful information.

Fast delivery. Great product!