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Company details

  1. Garden Building Supplier

Written by the company

DURA-TEC® provide a sustainable solution for maintenance-free composite decking that is pleasing to the eye. Our range of composite products offer the perfect solution for all domestic and commercial needs. By carefully selecting our raw materials to provide the best properties, our boards are resistant to moisture and UV, and have high abrasion resistance.  Our New Chamber and Full Board ranges are also non-flammable and fully recyclable.  Please contact us for details.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Well done Dura Tec

Dura Tec have in depth knowledge of the product and, just as important, provided crucial advice on how to install it correctly. Decking samples and clips were provided and I used these to practise cutting and installing. I placed my order on the Wednesday and took delivery two days later. The delivery guys were very helpful and carried the decking to my temporary storage location. Would definitely order again for a new project

18 July 2023
Rated 5 out of 5 stars

Excellent supplier

Excellent supplier, honest about stock levels, great price and called back when he said he would then delivered our decking in two working days.

28 June 2023
Rated 3 out of 5 stars

Collect 6 planks 2 was warped and pack…

Collect 6 planks 2 was warped and pack of clips and clips my opinion was cheap soon as screwd down clips very bendy and cheap thin metal and decking discoloration so had to remove and skip and buy from esls were so a waste of money never anserd call or msg asking for refund.

15 May 2023
Dura Tec logo

Reply from Dura Tec

Dear Adam,
Thank you for the review and bringing your concerns to our attention. We apologise for the inconvenience and dissatisfaction you experienced with the products you purchased.
We understand your frustration with the warped planks and the quality of the clips. Our aim is always to provide high-quality products that meet our customers' expectations, and we apologise for falling short in this instance. We take product quality seriously, and we will investigate the issue to ensure it doesn't happen again in the future.
Regarding your attempts to contact our customer service, we sincerely apologise for the lack of response. We strive to provide excellent customer service, but in this instance, we cannot reference any feedback through any of our communication channels, if you could forward your complaint to enquiries@dura-tec.co.uk it would be appreciated.
We value your feedback and your satisfaction is important to us. We will take this situation as an opportunity to improve our products and customer service.
Kind regards,
Dura-tec

Rated 5 out of 5 stars

Excellent product, excellent service.

Excellent! Placed order and received a courtesy call confirming order received. Delivered on time. Excellent quality product. It’s been fitted for 7/8 months now and no problems whatsoever.
Highly recommend 10/10

19 September 2022
Unprompted review
Rated 4 out of 5 stars

Ok quality

Ok quality, easily break away when fixing

7 July 2022
Dura Tec logo

Reply from Dura Tec

Thank you for your review, we would not advise screwing into the edges of composite boards, they have a recess designed for use with hidden fixing clips.

Rated 5 out of 5 stars

Would definitely recommend

Needed some composite decking boards urgently as my current provider cancelled. Called and spoke to Martin who was very helpful. I explained I needed them within a few days and they delivered within 2 day. Martin advised me how much of each thing i needed (deck boards, clips edging etc) and it was the perfect amount. The quality of the deck boards was first class. My fitter even mentioned how good quality they were for the price. Defo recommend.

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, fantastic delivery and on time. Guys were great and they kindly took our decking to the garden for us. Highly recommend and trustworthy. You won't be disappointed. Would recommend to a Friend or Family.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Happy with the product

Happy with the product, I had to make a awkward shaped deck, the boards cut well and go together well, I had a bit of an awkward corner I wasn’t looking forward to but it came together very easily in the end. I’d recommend

16 December 2021
Unprompted review

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