Duncan Stewart Textiles Ltd Reviews 

593
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I recently ordered a Velcro fastening shower towel, after trawling Internet and was astonished at how difficult to buy. I am not keen on ordering from unknown sources, like eBay or Amazon markets, so... See more

Rated 4 out of 5 stars

I bought some very nice monogrammed towels a year or two ago which have pleased everyone in the family. I also bought a bathrobe which my teenage son seldom takes off. In the recent January sale... See more

Rated 5 out of 5 stars

Every so often you deal with a company that you feel deserves and appreciates your custom. Excellent customer service, going out of their way to resolve queries. Great range of good value products. Wi... See more

Rated 5 out of 5 stars

My daughter absolutely loves her glow in the dark hoodie which actually works! She hangs it up on her bedroom door and it lights up the room for about 15mins. Such a great product and personalised too... See more

Company replied

Company details

  1. Gift Shop
  2. Home Goods Store

Written by the company

A true family business is a rare thing. Even more rare is a family business that has survived the generations, building on its established traditions, while innovating and modernising as it seeks to future-proof the business for the generations to come. Duncan Stewart is one of those family businesses that take our history seriously, knowing that it informs everything we do going forward. Duncan Stewart is renowned as a supplier of premium quality personalised and branded textiles and more recently, this has expanded into homewares and gift items. We create embroidered towels, bags, bathrobes, laser engraved homewares, and bespoke items that cannot be found on the High Street. On the business-to-business end, we work closely with a range of customers, supplying multi-national companies with branded products and corporate gifts to supplying beauty colleges and small businesses with textiles. For consumers, our wide range of premium products are available as stand-alone items or personalised to make beautiful gifts that celebrate every occasion. For us diversification is key, and our product range reflects this. We strive to think outside the box with our designs, to enable all of our customers to be inspired in finding that perfect gift item for someone they love.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

593 reviews

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4.5

All reviews

(593)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and products!!!

I ordered from here having never used this company and just finding them in google.
I paid extra for Christmas delivery but with a week to go and having not heard anything I emailed them (I’m one to panic) I was emailed back shortly after letting me know exactly what stage my order was at and assuring me my order would be on time.
Then due to an error on my part I rang the company again in a panic, Ian (who had also emailed me) quickly reassured me and was fantastic. Towels have arrived, the personalisation was perfect and the towels are lovely! I wouldn’t hesitate to use them again!!

20 December 2018
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you! Excellent service and I really appreciate the kindness of staff who have donated towels to Oak Grove College school for a special project. Thank you so much!

29 August 2018
Unprompted review
Rated 5 out of 5 stars

Simply excellent.

Every so often you deal with a company that you feel deserves and appreciates your custom. Excellent customer service, going out of their way to resolve queries. Great range of good value products. Will definitely use them again and next time, i'll go direct rather than through the big online shopping place named after a rain forest.

30 April 2018
Unprompted review
Rated 5 out of 5 stars

Amazing personalized embroidered product!

After weeks of searching online for a good quality dressing gown that I could get personalized, I decided to use Towels R us. I contacted the company, as the logo I had provided needed to be adapted slightly, the guy on the phone was so helpful, and all amendments had been carried out. To have the logo applied, it did cost an additional £30.00, which I was dubious to pay at first, but I can honestly say it's worth every penny!
The finishing product was absolutely amazing, and the embroidery was perfect. This is going to be the best Christmas gift!!

19 December 2017
Unprompted review
Rated 5 out of 5 stars

Impressed.

I recently ordered a Velcro fastening shower towel, after trawling Internet and was astonished at how difficult to buy. I am not keen on ordering from unknown sources, like eBay or Amazon markets, so was a little apprehensive about ordering from a company did not know. However, can only say extremely satisfied. Order arrived within a few days and really pleased at quality and service. Happy that I no longer have to take heavy dressing gown to camp site showers!!!!

14 July 2017
Unprompted review
Rated 5 out of 5 stars

Top Quality

Brought three of the hooded towels, with names embroiled on them. What a great idea and they are very good quality. Could of ordered slightly cheaper from Amazon, but wanted them personalised with names on them. Received in very quick time. Towels are of a very good quality and personalisation looks really good. Had these towels over a year now and will be ordering more soon, when the kids grow out of them

15 December 2014
Unprompted review
Rated 1 out of 5 stars

Poor

Ordered a personalised robe for my wife. Massively disappointed when it arrived (no problem with delivery or service up to that point) pulls all over it , poor quality and would never have bought it if i had seen it in person first. Complained and sent it back after showing it to various people to get there opinion (the main reaction being a fit of laughter) the QC team deemed it a satisfactory standard and sent it back to me. Needless to say my wife never received her robe from towels r us as it went straight the dogs basket. Be very wary if ordering personalised items as I believe this is why they didn't take it back. All in all a very bad experience and couldn't recommend.

8 December 2014
Unprompted review
Rated 5 out of 5 stars

Lovely quality towels

Just to say thank you for the fast and efficent service in supplying my order. The Egyptian cotton towels are super and the embroidery just perfect! Thank you so much!

30 April 2014
Unprompted review
Rated 1 out of 5 stars

AWFUL SERVICE PRODUCTS & THEY STEEL YOUR MONEY!!!

Do NOT shop with this company.

Their products are of poor quality and after returning for a refund they ignored me, refused to acknowledge the return despite me having tracking evidence and did not refund me. So they took my money and the goods.

Their treatment is despicable, even by the Director. Absolutely appalling!

30 April 2014
Unprompted review
Rated 2 out of 5 stars

November 26.11.2011

I still haven't receive my product until now 11.12.2011..:(
But I' am looking forward to receive it soon..:o) HOPEFULLY

11 July 2013
Unprompted review
Rated 5 out of 5 stars

Towelsrus means Towelsforall

I would recommend the company Towelsrus to anyone for quality, service and price. Goods were despatached and delivered in a very short time no hassels what so ever. I would use them again for my next purchase.

3 January 2013
Unprompted review
Rated 5 out of 5 stars

Doesn't get better than this

I have used this company lots of times now and am always very happy with the products and the personal service.
Perfect for that," don't know what to get" present and they even gift wrap too so I have no problem in recommending Towels are Us.
Once you try them, you'll keep coming back !

4 May 2012

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