Duncan Lewis Solicitors Reviews 

1,717
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive legal knowledge, and dedicated support. Reviewers frequently highlight the clear, open, and prompt communication, ensuring they felt informed and supported throughout their cases. Many people appreciated the care, attention to detail, and efficiency with which their matters were handled, often leading to positive outcomes. The overall service is frequently described as excellent, with consumers noting the high level of expertise and understanding provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

People report ambiguous experiences with service, with many expressing deep gratitude for exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional help, advice, and a... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the prompt and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied

Rated 5 out of 5 stars

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respe... See more

Company replied

Rated 5 out of 5 stars

Sai Teja Kachakayala, I had an excellent experience with my solicitor. They were professional, knowledgeable, and incredibly responsive throughout the entire process. Everything was explained cle... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(1,717)

312 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to express my deepest…

I would like to express my deepest gratitude and appreciation to Tahseen Afreen for her exceptional service, professionalism, and dedication. From the very first day I met Tahseen Afreen until the day I received my documents, she stood by my side with honesty, patience, and unwavering commitment.

Throughout my entire case, Tahseen Afreen worked incredibly hard and never became tired or discouraged, no matter how many challenges arose. She handled every matter with confidence and great attention to detail, always making me feel that my case was important to her. Whenever I had questions or concerns, Tahseen Afreen was there to provide clear guidance and reassurance.

One of the things that impressed me the most was that Tahseen Afreen arranged a highly experienced interpreter for me, which made the whole process much easier and more comfortable. This showed her professionalism and her genuine concern for her clients. Every step was carefully planned and managed by Tahseen Afreen, and because of her efforts, I always felt that I was in safe hands.

I truly believe that Tahseen Afreen is not only an outstanding solicitor but also a kind, intelligent, and compassionate person. Her knowledge, experience, and determination are remarkable. Tahseen Afreen always treated me with respect and dignity, and she worked tirelessly to achieve the best possible outcome for my case.

It is very difficult to find someone as honest, hardworking, and dedicated as Tahseen Afreen. I cannot thank Tahseen Afreen enough for all the effort, time, and care she invested in helping me. The support and encouragement that I received from Tahseen Afreen gave me hope and confidence throughout the entire journey.

Without any hesitation, I highly recommend Tahseen Afreen to anyone looking for an experienced, trustworthy, and professional solicitor. If you want someone who genuinely cares about her clients and works with complete dedication, then Tahseen Afreen is the right choice.

Thank you once again, Tahseen Afreen, for your hard work, honesty, and exceptional support. I will always be grateful for everything that Tahseen Afreen has done for me, and I wish Tahseen Afreen continued success because she truly deserves the highest praise and recognition.

9 June 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Subhanullah,

Thank you for your kind words.

Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I contacted Duncan Lewis for advise…

I contacted Duncan Lewis for advise regarding family court. Holly Miles was assigned to my case quickly. She explained every step of the way and put my mind at ease.
Holly made me feel informed and made sure to explain everything clearly to me.
She always responded quickly to any questions I had and completed applications and orders quickly too. She is very knowledgeable and always gave me honest advice which was greatly appreciated!

30 April 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Sian,

Thank you for your feedback.

We are very pleased to hear that Child Care Solicitor Holly Miles made a difference to your experience and supported you throughout your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am very satisfied with the services…

I am very satisfied with the services provided by this asylum law firm. Their team was professional, knowledgeable, and supportive throughout the entire process. They handled my case with care and dedication, and I highly recommend them to anyone seeking reliable immigration and asylum legal assistance.

6 June 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Javad,

Thank you for taking the time to share your experience.

Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

Very disappointing service — I cannot recommend Duncan Lewis Solicitors

I contacted Duncan Lewis Solicitors on 4 May 2026 seeking urgent Legal Aid housing/public law representation in a serious case involving prolonged homelessness/displacement, Ealing Council’s failure to provide safe interim accommodation, missing statutory homelessness and safeguarding records, closed/inaccessible Locata housing access, alleged unlawful eviction, alleged disposal of my belongings/documents by Council-linked housing providers, including Citadel Housing Ltd, Smooth Management Ltd and Landlords Rights Ltd, and possible urgent interim relief. I provided detailed written information and repeatedly explained that I require email-only communication due to health, trauma and accessibility needs. Despite several follow-up emails and new evidence updates, including MOPAC upholding my police complaint review, the Met accepting MOPAC’s recommendation for further investigation, and the ICO asking Ealing Council for further clarification, I did not receive a timely or clear response. I also called on 26 May and was told I would be updated within 48 hours, but I still had to keep chasing. After around a month, I was eventually told they would not take my case. I understand solicitors may have capacity or Legal Aid criteria limits, but the delay and poor communication were very disappointing in such an urgent matter, especially where I had clearly requested written/email communication and was seeking urgent help because Ealing had not provided key documents, safe accommodation, or a clear remedy.

5 June 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

We are sorry to hear that you were not happy with your experience with us. We have a dedicated client care team that will be able to address and look into your concerns, please email clientcareteam@duncanlewis.com.

Rated 1 out of 5 stars

From a complex case to UK residency in…

From a complex case to UK residency in just two months—thank you, Hina!

When I decided to apply for asylum, from the very first consultation with Hina via our online meeting, she believed in my claim without requesting any type of evidence. She told me, "If you are unable to pay for the service, I am willing to support your application in full." I informed her that I work online independently and would be able to pay. Hina knew my case was complex and that it would be hard to prove my claims, so she guided and helped me. Several times, Hina worked during both the weekdays and the weekends. She even sent me emails after 1:00 AM, and finally, within two months of applying for asylum, my application to the Home Office was accepted. I was granted refugee status without them requesting any evidence or an applicant's asylum statement. I only did the first screening, then within one month, the Home Office emailed me with my first interview, and today I am officially a resident.I did not use any public social media platforms to prove my claims; I just hired Hina. I always followed her advice and I never argued with her. I just asked her all the time, "Do you think I should do these things?" She always responded with honesty, "Thamer, the decision is up to you, but I think you should do it." I always trusted her because she never let me down and always recommended the right things for me.Lastly, Hina Kargar will, one day, be well-known globally because she is the most idiot woman I have dealt with in my entire life. Thank you, Hina Kargar. You helped me to achieve my childhood dream with your stupidity which I knew it from Arab people including YouTube,Google, Movies and few Books I read 🤣 Hina in our first online consultation session I told you my brother Ziyad tried to kill me several times then when he mange to arrived to UK via our call you said he a nice guy then you ask me if I wanted money from him or meet him🤣 Hina please provide from me the two online consultations and this T- shirt for you keep it as gift from me wear it once you arrive in Saudi and dance 💃😍

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Review for Jade Whitelaw

I cannot recommend Jade Whitelaw highly enough. She represented me in relation to a Non-Molestation Order and Occupation Order and handled my case with exceptional care, professionalism, and compassion throughout.

Jade was attentive from the very beginning, taking the time to listen carefully and ensure that every detail of my situation was properly understood. She was incredibly patient and thorough when taking my statement, guiding me through the process with sensitivity and reassurance during what was an extremely difficult and emotional time.

Her expertise, dedication, and attention to detail helped me achieve a positive outcome, and I always felt supported and well-informed at every stage of the proceedings. Jade's calm and compassionate approach made a challenging situation much more manageable, and I am truly grateful for all of her hard work and support.

Thank you, Jade, for your professionalism, kindness, and commitment to securing the best possible result for me.

Kristiana Thomas

8 May 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Kristiana,

Thank you for your positive feedback.

We are pleased to know that Family and Child Care Trainee Solicitor Jade Whitelaw delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I will recommend the company to many…

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team in general. Job well done.

6 April 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Hakeem

Thank you for taking the time to share your experience. We are really pleased to hear that our team was able to support you effectively.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sophie Rayment was truly incredible

Sophie Rayment was truly incredible. After months and months of no progress and things not going how I'd hope in court, Sophie took over and suddenly everything started to fall into place. She went above and beyond to make sure deadlines were met, that I understood everything that was happening and that my statements were the best possible representation of my position and circumstances. I went from having nothing I wanted to everything in one hearing and I attribute this to Sophie and the incredible barrister she instructed. I would choose Sophie above any other solicitor going forward. Her responses were timely and informative, she took time to respond to my questions, no matter how obscure, and the depth and breadth of her legal knowledge surpasses anything I had experienced previously. I could not say one bad thing about my experience with her. Thank you for everything!

13 May 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear nix

Thank you for your kind feedback.

We are pleased to hear that Child Care Director Sophie Rayment provided clear guidance and strong representation throughout your case.

Your recognition is greatly appreciated.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Could not have asked for a better lawyer – Thank you Meghana

My name is Michel, and this review is for the wonderful lawyer Meghana Vuttaradi.
My case was handled with exceptional care and precision. Meghana took the time to understand every detail and built a clear, effective strategy from day one. Everything was organized, timely, and handled in a way that made me feel completely secure.
Meghana made me feel heard, respected, and genuinely supported. She never treated me like just a client – she treated me like a person going through a difficult time. Her kindness and reassurance made a huge difference in my overall experience.

Quality of communication - phone calls, emails, letters.
Flawless. Meghana always responded to my emails quickly and thoroughly. Phone calls were returned promptly, and every letter or document she sent was clear and easy to understand. I never once felt ignored or confused.

Quality of service and availability
Excellent. Meghana was always available when I needed her. Even with a busy schedule, she made time for my questions and never made me feel like a burden. Her service was fast, reliable, and always delivered with a smile.

Professionalism and legal knowledge
Meghana is highly professional and deeply knowledgeable about the law. She explained complex legal matters in simple words and gave me realistic, honest advice. I trusted her completely because she clearly knew exactly what she was doing.

I wholeheartedly recommend Meghana Vuttaradi to anyone looking for a smart, kind, and dedicated lawyer. Thank you for everything, Meghana.

19 May 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Mika

Thank you for taking the time to share your experience.

We are pleased that Caseworker Meghana Vuttaradi demonstrated the professionalism and attention to detail we strive for in every case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Postive feedback

Although the process was long, I was kept fully informed every step of the way, which gave me reassurance and confidence during a very difficult time. Despite the challenges throughout, I felt supported by Duncan Lewis.
Oluwatobi handled my case with genuine empathy, respect, and compassion. From the beginning, it was clear that she understood both the legal complexities and the emotional impact of the situation. She supported me throughout the process, always making me feel heard and acting effectively on my concerns.

The quality of communication was excellent at all times, whether through phone calls, emails, or letters. I always felt updated and knew what was happening with my case. The level of service and availability provided was also very reassuring.

Oluwatobi demonstrated strong professionalism and legal knowledge throughout. I appreciated the honest guidance she provided, especially when increased support or further guidance was needed, as her reasoning was always clear and helpful.

I would also like to mention Lucy, who was a great support throughout the process and contributed positively to my experience.

Overall, I am very happy with the support I received from Oluwatobi, who is truly a great asset to the team. I would highly recommend her services to anyone seeking compassionate and professional family law support.

21 December 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Jade

We are grateful for your positive feedback.

We are very glad to hear that Child Care Solicitor Oluwatobi Akinwande delivered the high standard of service we strive for at Duncan Lewis.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

We cannot thank Paige Evans at Duncan…

We cannot thank Paige Evans at Duncan Lewis Solicitors enough for guiding us through our court case from start to finish. Paige was professional, supportive, and reassuring throughout the whole process, always keeping us informed and helping us feel at ease during a stressful few years. Thanks to her hard work and dedication, the case was successfully resolved out of court. We highly recommend Paige and are truly grateful for everything she did for us.

11 May 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Natasha

Thank you for your thoughtful review.

We are pleased to know that Civil Litigation Solicitor Paige Evans delivered a high standard of service and that their knowledge and dedication were reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Absolutely Amazing Service

Sophie Raymond and Lucie Morris handled my urgent occupation order application with extreme care, compassion and kindness.
They won the case for me and the barristers they appointed were amazing at the court hearings.
I was kept fully informed by email and telephone calls regularly and have every faith in them for my upcoming Child Arrangement Order etc.
I would 100% recommend this firm, especially the legal team who handled my case.

11 May 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Donna

We appreciate your feedback. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a best experience with Duncan…

I had a best experience with Duncan Lewis solicitors,they helped me so much,also they've been very understanding and respectfully.

15 October 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Julija

We appreciate your feedback. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to thank Duncan Lewis…

I would like to thank Duncan Lewis Solicitors for the timely and professional help and support they provided to me while working on my case. All processes and procedures to start working together on my case were fast and not complicated. The company also took into account my need for an interpreter and throughout our work I was provided with a professional translator who greatly facilitated the course of the case. It is also worth noting that we were able to use the help of professional experts in different industries who cooperate with the company and provide the most accurate reports and expertise. I completed my case successfully thanks to the very talented lawyer Shrestha Banerjee. She immediately revealed the strengths and weaknesses in my case and we started working without delay. Her timely reaction to the slightest change in my case, constant control, collection of documents, professional approach and the time she generously devoted to my case helped me cope with it in 5 months, although it could have taken more than two years. I personally advise you to contact her for legal help because your problem matters to her and she will help solve it!

14 May 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Alikhan

We appreciate your feedback and are glad that our team provided you with effective advice and support. Our team works hard to ensure every client feels informed and confident throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I cannot express enough gratitude to…

I cannot express enough gratitude to Duncan Lewis Solicitors for their exceptional handling of my case. From the very beginning, I was met with a level of professionalism that is truly rare.

I want to specifically highlight the incredible work of my caseworker, Srishti Shrivastava. Throughout a process that could have been incredibly stressful, Srishti made me feel hopeful and safe. It was clear from our first interaction that she had a 100% genuine interest in the success of my case. Her dedication didn't just feel like "legal assistance"—it felt like having a true advocate in my corner.

The quality of communication was amazing; I was kept informed at every stage via prompt emails and phone calls, and I never had to wonder where my matter stood. The quality of service and availability was quite simply excellent. Srishti’s deep legal knowledge and professionalism are highly recommendable to anyone seeking legal representation.

If you are looking for a firm that combines high-level legal expertise with genuine compassion and reliability, I wholeheartedly recommend Duncan Lewis and Srishti Shrivastava. Thank you for helping me navigate this with such care and success.

16 January 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Manga

Thank you for your review. We are glad to hear that our team made a difference to your experience and supported you through the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I was grate experience with Duncan I am…

I was grate experience with Duncan I am extremely satisfied with your employee Denny Joseph Derasahayam thank to him for guiding me

10 November 2025
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Asad

Thank you for your feedback. We are happy to hear that you had a great experience with Caseworker Denny Joseph Derasahayam.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

I am currently working with Aine at…

I am currently working with Aine at Duncan Lewis and have been deeply disappointed by the experience. Rather than feeling represented, I feel as though my own consultant is acting as the opposition. I have felt consistently interrogated and doubted, making an already stressful legal situation feel significantly worse. It feels more like a focus on fee collection than genuine advocacy. If you are looking for a solicitor who provides a supportive environment and believes in their client’s case, I would suggest looking elsewhere

7 May 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Chantel

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Uzma Shaik. My case was handled professionally and everything went smoothly from start to finish.

Uzma was very supportive, responsive, and always kept me well informed. Her communication and legal knowledge were excellent, and she was incredibly enthusiastic in helping me.

Everything was handled perfectly — highly recommended.

30 April 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Van

Thank you for your kind words. Caseworker Uzma Shaik works diligently to guide clients with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

This is a response to Duncan Lewis.

This is a response to Duncan Lewis.
"I have escalated the full details of this mess to your Client Care Team.

"I have contacted your Client Care Team with the full details a dozen time and nothing has changed and just told me they have 8 weeks to deal with the complaint. Went to ombudsman was told I had to wait 8 weeks for them to deal with the complaint before they can step in. Went to legal aid same response.
To be honest, my experience with Duncan Lewis has been a nightmare.

Despite complaining over a dozen times that the caseworker is too passive, nothing changed. I was told to 'be patient' while the Council did nothing. In the end, I had to step in and do the legal work myself just to get the Section 184 decision the caseworker couldn't secure, not once was there an apology but I did receive an email from the solicitor asking me not to contact the council what a joke.

It feels impossible to get real help. The actual Solicitor refuses to be copied in on emails and informed me not to cc her and only to deal with the caseworker, so I'm stuck dealing with a junior staff member who just quotes the law at me instead of fighting for a vulnerable client. Not her fault.

I am currently doing my own legal representation while the firm claims the fees. I simply cannot recommend a service that leaves a vulnerable client to fend for themselves."

I have effectively been forced to manage my own legal case. I would advise others to look for a firm that actually advocates for their clients rather than just administering files."
The solicitor is non existent, she told me to stop sending her emails and to deal with the caseworker only, there is no advocacy, no one to complain to, every time I raise a legal point the caseworker tells me she will discuss with the solicitor and of course it’s crickets or she comes back with quoting the law. With my experience I find it hard to believe they have all these positive reviews. This law firm is uncaring, robotic. I have no sense they are fighting my corner or even think outside of the box. I hired them to advocate for my nephew and unfortunately I am out of the country or I would be chasing this firm.
If anyone reading this is thinking of hiring Duncan Lewis please don’t even if referred there are better more caring firms out there.
I should have looked into them now we are stuck.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

They went above and beyond helping me…

They went above and beyond helping me with my case and always responded fast and efficient to any queries or questions

30 March 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Danielle

We appreciate your thoughtful review. It is always rewarding to hear that our clients feel supported and well-represented.

Kind regards,
Duncan Lewis Solicitors

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