Terrible customer service
Terrible customer service! My daughter did a tennis course, which she said was mostly only hitting balls and learning nothing while the teacher was playing on his phone, but this review is mainly about how terrible they are with their clients. I bought an Addidas skort from them and returned it the next day as it did not fit my daughter. The receptionist said he is not allowed to reimburse me and asked me to fill in a form with my bank details and said I will be reimbursed the same week on Friday. That did not happen so I called and emailed for about two weeks. Eventually after two weeks their Office Manager called Laeli Barbosa emailed me confirming it was done. Again next Monday nothing. I waited another week still nothing. Called and emailed again, eventually I manage to speak to Laeli and she says she was on holiday and by mistake it was not actioned when she said it was, but it will be actioned that Friday and she confirms it was actioned again that Friday. Next week again nothing. Already one month and lots of energy lost on calls and emails, I’ve sent a formal complaint via email and asked for a reply from a manager. The receptionist calls me back and says they tried to reimburse me but the payment bounces back. Clearly they were incapable to read the form, and they did not try to even make the payment all that month! I’ve sent the bank details again via email and they confirmed it will be done that Friday. Surprise! No reimbursement done and no reply or call from any manager. Shame on you! I am very unclear how such incompetent staff can be paid!!! The next step is to report them to the local Ombudsman as I have waisted enough time liaising with them. Be mindful if you ever deal with this company, you will never get you money back!