Duelbits.com Reviews 316

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of games available and the responsiveness of customer support, often highlighting quick replies and helpful interactions. People also frequently mention the speed and ease of deposits and withdrawals, with some describing them as instant and hassle-free. The website's interface is often described as good and easy to understand, contributing to a positive user experience. However, some people were dissatisfied with the withdrawal process, reporting significant delays and difficulties, especially when attempting to withdraw winnings. There are also concerns about account verification (KYC), with some users stating that requests for verification only arise when they try to withdraw, leading to frozen funds or account closures without clear explanations. A few other people also felt that customer service could be unhelpful or even rude in certain situations, and some noted issues with the website's features, such as the lack of a search button.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support staff, highlighting... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant... See more

Website

Reviewers mention ambiguous feedback about the website. While some customers praise the site as great, easy... See more

User experience

Users describe ambiguous interactions with user experience. While many consumers praise the platform's... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent, professional, and... See more

Based on these reviews

Rated 3 out of 5 stars

Edited: Issue resolved received funds after 16 days. I put300$ on my Duelbits account, played in sports had few winnings some losses, but I gained around 700$, I tried to withdraw 250 more than tw... See more

Company replied

Rated 4 out of 5 stars

Overall, great site, compared to other online gambling sites. Deposits and withdrawals work perfectly. Rewards are good as well, daily, weekly, and monthly rakeback. Cool blackjack games as well. Only... See more

Company replied

Rated 4 out of 5 stars

Had them ask me kyc just because i won some money which honestly is a shady practice for a crypto casino, but since in the end they approved it even tho im from restricted country have to be fair, the... See more

Company replied


Company details

  1. Casino
  2. Bookmaker
  3. Online Casino or Bookmaker

About Duelbits.com

Written by the company


Contact info

3.3

Average

TrustScore 3.5 out of 5

316 reviews

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Rated 1 out of 5 stars

Worst Casino Site Ever.

Worst Casino Site Ever.

5 March 2025
Unprompted review
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Reply from Duelbits.com

We’re sorry to hear you had a negative experience with us. We’d love to understand what went wrong so we can work on improving. Could you share more details about your experience? Whether it’s about gameplay, support, withdrawals, or anything else, your feedback helps us get better.

Looking forward to hearing from you!

Rated 1 out of 5 stars

You know when It's a bad company when…

You know when It's a bad company when they only reply to 5 star comments. They haven't respond to any of the many bad reviews. They seem unproffesional and scammy.

26 February 2025
Unprompted review
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Reply from Duelbits.com

We appreciate all feedback, whether positive or critical, and we do our best to address genuine concerns from real customers.

If you have a legitimate issue with our service, we encourage you to reach out to our support team directly so we can address it properly. We are always open to constructive feedback and strive to provide the best experience possible for our customers.

Rated 1 out of 5 stars

Duelbits scams player of 73.000$ after he has completed KYC Verification - Please don't play here

Duelbits casino has recently suspended SamDamSam's account after he got a 73.000$ win on Blackjack, claiming he "Cheated".

Before they banned him they made him wait 3 weeks in which they kept refusing his KYC Verification saying his passport was "fake".

They confiscated the funds and the CEO, blocked him on all the platforms essentially stealing his well deserved money.

If you care about your money please do not gamble here, do not get scammed as this is unacceptable and I certainly do not recommend Duelbits to anyone.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Somebody that i never know

Highroller that deposited on your site 17k and got 70k, needing to make kyc 10+ times and when he was finally verified, he wanted to withdraw and u just closed his account cause of bullshit reason , without even giving him 17k that he deposited. Stop acting like childs and give the man what he deserves. DOT ACT LIKE U ARE UNDESTRUCTABLE< just cause u have millions and because you own a site

If u think that Sam will just leave it like that, he wont. Get ready for your ass kicked

I hope your scamming ass gets exposed to more people worldwide

And Marco Pinissi stop blocking people, when the say the truth that u dont like. Be a man for once

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Onboarding people to scam them

Worst gambling site by miles, they onboard people into betting during the superbowl, and then proceed to lock/make and them force verify their account after they deposit, in order to withdraw, I had my account for 2 years and they forced this to me because of a superbowl bet, if they did this to me they will do this to everyone. They did this during the superbowl because they are onboarding people just to lock their accounts/scam their deposits, this just clearly shows that duelbits is a pure scam. They said they could not refund my deposit so I lost my money, pure scam website and terrible support as well

7 February 2025
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Reply from Duelbits.com

Thank you for taking the time to share your experience. We’re truly sorry to hear that you feel this way – we understand how frustrating this situation must have been for you, especially during such a big event like the Super Bowl.

We’d like to clarify that account verification is a standard security procedure required by regulatory guidelines and is designed to protect both our platform and our users. While we do our best to ensure the process is as smooth as possible, we understand that it can sometimes feel inconvenient—especially when it happens around a high-profile event.

We apologize if the timing of this verification caused you any distress. That was never our intention.

We would love the opportunity to review your case again and see if there’s anything further we can do to resolve your concerns. Please reach out to us directly so we can work on finding a solution together.

Thank you for your understanding.

Rated 5 out of 5 stars

While I initially had an issue with my…

While I initially had an issue with my Solana deposit, live support was very fast in crediting my missing funds.

I was also able to withdraw my winnings with no issues.

The only thing that I'd love to see is bonus buy battles for slots, hopefully that gets introduced in the future.

24 January 2025
Unprompted review
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Reply from Duelbits.com

We appreciate you taking the time to share your feedback. We're glad to hear that our support team was able to resolve your deposit issue quickly. We're also happy that you were able to withdraw your winnings without any problems.

We value your suggestion about bonus buy battles for slots. We're always looking for ways to improve our platform and we'll consider your feedback as we plan for future updates.

Rated 1 out of 5 stars

wont allow me to withdraw

wont allow me to withdraw. I won over 2.4k and they froze my assets, and wont give me back my initial deposit because of multiple accounts. I create multiple accounts to limit myself from gambling since im addicted but never had an issue with it as i had over 10 different accounts. but as soon as i win, try to withdraw they froze everything, wont respond and just leave me in the dark. extremely fishy, do not gamble there.

16 January 2025
Unprompted review
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Reply from Duelbits.com

I understand that this situation is frustrating, and I want to assure you that our goal is always to provide a safe and fair environment for our players. We take responsible gambling very seriously, and we have measures in place to support players who feel they need to take a break.

I can see that your account was self-excluded in line with our responsible gaming policies. We know that gambling addiction is a serious issue, and self-exclusion is designed to protect players who feel they need it. That’s why, when a self-exclusion is triggered, we apply it consistently across all accounts to ensure it is effective.

Our team is here to assist you in any way we can.

There are no pending withdrawals on your account, and we encourage you to reach out to our support team if you need any further clarification. If you require assistance with responsible gambling resources, we are happy to provide guidance.

Rated 1 out of 5 stars

I try duelbits for the first time..

I went to try this site for the first time with 250$ deposit and this is what happen. I spin over 100 times on a slot with 0.5$ bet and NOT A SINGLE BONUS OR FREE SPINS, I went to try dice duel and wow I got the lowest number 6 TIMES IN A ROW. Last game I play is mines and to my surprised I can't get over 3x multiplier and get instant bomb many many times back to back in a row with only 1-4 bombs risk. 250$ down the drain without A SINGLE PROFIT WIN, this site is an joke and you should never play on it,

15 January 2025
Unprompted review
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Reply from Duelbits.com

We understand that losing streaks can be frustrating, and we appreciate your feedback. Dice Duels, like all our Duelbits Originals games, are provably fair, meaning every result is verifiable and cannot be manipulated. You can check the fairness of each roll yourself using the provably fair system to confirm that outcomes are random and transparent.

As for slots, they operate on certified RNG (Random Number Generator) algorithms that ensure fairness but, like all casino games, they involve luck. We never influence or adjust outcomes—your results are purely based on chance.

If you’d like assistance in verifying your game results or understanding how our fairness system works, feel free to contact our support team. We’re happy to help!

Rated 2 out of 5 stars

ABSOLUTE SCAM!

Update no. 2: I received an apology and was rewarded the promised Welcome Bonus. Am still banned from all that other campaigns without any further explanations. Considering the hassle and stress incurred, I cannot update my review to more than 2 stars. Updated from 1.

Update: I recently received a requwst for more details and info. I supplied it fairly quick, but it’s now been close to two weeks since i have heard back.

I continue to stand by my original review (below)
———————————————————
Duelbits tempted me with a 100% Sports Welcome Bonus of USD 1000. The bonus would be payed out after successfully wagering 10x of that. I have only played on popular sports, top leagues. Mostly soccer and basketball.

After wagering everything successfully (USD 10k), I was ahead on my bets. I received a notification saying that the cash promotion of USD 1000 would be payed out shortly.

Great!… I thought.

After approximately 12 hours I received a new notification saying that they refused to pay out the promised USD 1000, referring to me breaching their terms and conditions. I contested this, asking for reasoning and details as to where or how I had failed to comply with their t&cs. Every response I have gotten this far has been standard, non-specific referrals to their T&Cs. There is a sense of insinuation that I have broken terms related to shared email, IP / wifi, device, payment account. Knowing this is not the case, I have asked them to both specify and explain where they mean I have broken their terms. I am the only one in my household playing with Duelbits, I have used my private email, and used my own device (phone) to play.

All of which are still left as unsubstantiated mumbo jumbo, in what seems to be a pathetic attempt of getting out of paying me what was promised.

I welcome Duelbits to reach out again, admit this is a mistake and right this wrong by owing up to what I am rightfully owed. If so, I am willing to adjust my review.

Until then, the only sensible thing to do is to warn my fellow peers that this site most likely is a complete and utter scam. STAY AWAY! This is an absolute joke of a site.

13 January 2025
Unprompted review
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Reply from Duelbits.com

Thanks for the feedback and apologies for the bad experience.

At Duelbits, our goal is to create exciting promotions while maintaining fairness for all players.

We remain committed to ensuring a positive and transparent experience for all our users and are always willing to address concerns to make things right.

We encourage you to reach out to our support team, and we will be happy to assist.

Rated 1 out of 5 stars

Pathetic site

Pathetic site, always advertise better odds and then once you bet the bet is accepted at a 1/5 of what you wanted and saw advertised live. Other sites always 100x quicker. Cashouts are also really bad.

Chat is dead which shows how many people actually bother to use this awful place. Levelling and loyal system is pathetic, stake way better.

13 January 2025
Unprompted review
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Reply from Duelbits.com

We’re sorry to hear about your experience, and we appreciate your feedback. We always strive to offer competitive odds and a seamless betting experience. However, live odds fluctuate dynamically based on real-time events, which can sometimes result in slight adjustments at the time of bet placement.

Regarding cashouts, they are also influenced by market conditions and liquidity, but we’re always working on optimizing this experience. As for our leveling and loyalty system, we continuously review and enhance our rewards to ensure they remain competitive and valuable for our players.

We’d love to look into any specific issues you’ve faced—feel free to reach out to our support team, and we’ll be happy to assist you further.

Rated 1 out of 5 stars

Worst gambling wesbite ever

New user in duelbits, made 5 depos, imagine i have not hit a single bonus in any game i played. Just 0 rtp slots, dead spins on every bet i did, have never seen such a rigged casino in 5 years of gambling. Just terrible

3 January 2025
Unprompted review
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Reply from Duelbits.com

Thank you for your feedback. We understand how frustrating a losing streak can feel. Please note that all outcomes on our platform are determined by Random Number Generator (RNG) technology, ensuring fair and unbiased results. RTP (Return to Player) is a theoretical average calculated over millions of spins, meaning short-term results can vary significantly.

Unfortunately, as no account details were provided despite our request, we are unable to review your specific case. If you’d like us to investigate further, please contact our support team, who will be happy to assist you.

Best regards,

Rated 1 out of 5 stars

Advertised RTP not what you get

Advertised RTP not what you get. Deposited 700$ and played over a 3 hour period. Not one bonus paid profit. The same games and providers in other sites behave much differently than on this one. Not recommended.

22 December 2024
Unprompted review
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Reply from Duelbits.com

Thank you for sharing your feedback with us. I’m sorry to hear about your experience and understand how frustrating it can be when luck doesn’t go your way.

I’d like to clarify that the RTP percentage of our games is determined by the game providers and is consistent across all platforms where their games are available. However, RTP reflects the theoretical return over a long period of gameplay, not a guarantee of individual outcomes within a specific session. Short-term sessions can vary widely due to the inherent randomness of slot games.

That said, your satisfaction is important to us. Please reach out to us directly at support@duelbits.com or chat with your username or account details, and we’ll be happy to assist.

We appreciate you taking the time to provide feedback, and we’re always working to improve your experience.

Rated 5 out of 5 stars

I enjoy the weekly rakebacks and…

I enjoy the weekly rakebacks and bonuses. The deposit and withdrawal is also super fast as well

18 December 2024
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Reply from Duelbits.com

We are thrilled to hear that you are enjoying our weekly rakebacks and bonuses. We strive to provide our customers with the best possible experience and appreciate your positive feedback about our deposit and withdrawal process.

Rated 5 out of 5 stars

My favorite casino since a little less…

My favorite casino since a little less than 2 years . You can Cashback instantly , a lot of promotions , perfect live chat etc . I recommend this site 10/10 in my opinion.

19 December 2024
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Reply from Duelbits.com

Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear you've enjoyed your time with us and appreciate your feedback on our cashback, promotions, and live chat. We strive to provide a top-notch gaming experience for all our players and are glad you've found it here.

Rated 5 out of 5 stars

Nice

Fun, Exciting

16 December 2024
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Reply from Duelbits.com

Thanks for your feedback, it´s very much appreciated and means a lot to us. Wishes of a happy Christmas.

Rated 5 out of 5 stars

This has to be one of the top Best…

This has to be one of the top Best crypto betting site ever. Fast and helpful customer support, Good odds,Beautiful interface, Offers chat feature to talk and share ideas with other users,...and most importantly very fast withdraw with crypto.

28 November 2024
Duelbits.com logo

Reply from Duelbits.com

Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you are enjoying our platform and appreciate your feedback on our customer support, odds, interface, and withdrawal process.

Rated 5 out of 5 stars

Great live support team & great place…

Great live support team & great place for fun fair gaming

19 December 2024
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Reply from Duelbits.com

We appreciate your kind words and are thrilled to hear you had a positive experience with our live support team and enjoyed our fun fair gaming!

Rated 4 out of 5 stars

Their reward system for low stakers…

Their reward system for low stakers like me is great and commendable. They reward everyone irrespective of their stakes

5 December 2024
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We appreciate your kind words and are thrilled to hear that you find our reward system to be fair and rewarding. We strive to create a positive experience for all our players, regardless of their stake level. Thank you for your feedback.

Rated 1 out of 5 stars

Horrible company. WILL NOT PAY OUT

Horrible company. WILL NOT PAY OUT
Requested a $10 withdrawal via e-transfer and they managed to put a delay on it.
Requested the withdrawal on 12/12 and its now 12/16
they told me it would take a maximum of 24 hours.
Of course they wouldnt process it.
Money is lost they cant find it.
Also I sent my documents 3 weeks ago for verification. I specifically asked them if i was good to withdraw. The idiot told me yes, Ill have no problems.
Went to withdraw and they put my withdrawal on hold because they needed to verify my documents.
The HELL? What have they been doing.
2nd withdrawal, underwent "manual review" took 48 hours to settle
3rd withdrawal, underwent "manual review" took 48 hours to settle
Mind you, all withdrawals are under $500.
They will play all sorts of games and find different ways to delay your cashouts.
They have no problem accepting your funds tho, they're super quick on that.

16 December 2024
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We sincerely apologize for any inconvenience and frustration caused during your recent withdrawal process. We understand how delays can be disappointing, and we truly value your feedback as it helps us improve our services.

After reviewing your case, we would like to inform you that all your withdrawals have been processed, and there are no pending transactions on your account. While we aim to ensure a seamless and timely process, certain withdrawals may require additional reviews, which can lead to delays. This is not our intention, and we are continuously working to make this process faster and more efficient for all our customers.

We also appreciate your patience and understanding as we prioritize security and compliance during manual reviews which are industry standards. Please rest assured that our goal is always to assist you promptly and fairly.

Lastly, we want to remind you that our communication channels are here to support and help you. We kindly request mutual respect in these interactions as we work together to resolve any concerns.

We truly hope to provide you with a better experience in the future. Should you have any further questions or need assistance, please don’t hesitate to contact us directly.

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