DS Smith ePack Reviews 238

In my 12 years of living here, I have never seen a worse place. People don't wash their hands after using the toilet, and that's normal. They steal small items from the factory. Many women use women's perfumes with hormones to attract men. A woman offered me twice to stop before work to get some fresh air :D. I tried to find the truth there for 6 months, but they just provoked me into aggression, and in the end they simply said there was no work for me. I tried to talk to the manager, but he didn't give a damn about all this either, since the manager himself is always under the influence of alcohol. Every time I came to him, I smelled alcohol! I do not advise anyone to work with this dirty company... Everything there is built on manipulation, my friends!

tterly useless company. Used to be a customer for online supplies, but they have removed all online stores and now concentrate on a ridiculous snowflake website that does absolutely nothing! Probably cost tens of thousands to build but you can't buy any products! Emailed 3 different departments 4 times to ask where the online shop was and not a single reply, they don't care.
Anyway I found kite packaging, same products, less money and a fantastic website.

DO NOT USE THIS COMPANY. FAULTY PRODUCTS AND NON-EXISTENT CUSTOMER SERVICE. I ordered a sample self-adhesive box and it arrived broken with a flap missing (torn off). The outer delivery packaging was fine therefore the blame can only be placed on DS Smith and not the courier. I reached out immediately to request a new sample was sent and to enquire as to whether they can provide assurances that large scale orders are not faulty. I've sent multiple follow up emails and I haven't had a response at all and it's been weeks now. Would never recommend using this company.

Good Response, good offer price and very helpful staff.

This business doesn't respect people.
Worst you can go to.
Culture as punishment and blame.
Save your mental health and don't go there

A fantastic business. Our first time ordering and in my opinion a better service than any other packaging business we have ordered from before. Thanks!

To be honest I was a bit worried, I read some feedback which was not positive but people are rarely objective so I decided to give it a try. I can say that the whole process was the best experience in the last few years. From order to delivery. The website is friendly and easy to use. I shop online often but I have rarely come across such a good seller. DS Smith is one of the best in terms of price. Really, this was flawless and the customer came first. At leastthat's how I felt.

Theft! They have ripped me off!
I purchased 50 boxes, and only one has turned up, and I can not get through to there customer service line no one answers, and they don’t reply to emails, I’ll have to report this now to trading standards, I’ll be looking for another packaging supplier now!

I've bought a lot of stock from these guys in the past - on all three of my sizeable orders with them have been missing at least one item. I think they do great products - but whoever is packing the boxes seems to make regular mistakes so I would recommend DS smith look into this. Their customer service has been good though - I called them up each time and, eventually, they sent me out all the missing items I needed.

Took 5 days to deliver what they promised in 2. Boxes were useless at that point. Also, deliveries for clothing boxes came separate (bars on one day, cartons 3 days later. Then said they would accept returns if I paid shipping from Germany to the Netherlands.
I asked simply if they would ship on their rates, but they refused.
Never use DS Smith in Germany!
If you already ordered, refuse the delivery!

Great service. Cedric helped me very well, he took the time to locate the shipment and tried everything to stop further delay. I recommend them.

David was super helpful and quick to respond to my queries and this support is so helpful to a start up business!Thank you so much!:)

Great service. High quality packaging at competitive price!! Definitely recommend this company I won’t be going anywhere else for my packaging needs.

Iam investor of this company but my profit withdrawal is still pending for the last three weeks please help me

Oh look - two weeks later and still no money back for the delivery they botched. And they had the cheek to post on Facebook that the staggering scale and cost of damaged deliveries is causing immense frustration to customers over the sale season (in an effort to align themselves as the solution no doubt). What a joke! How about you learn how to even effect a delivery, before you start throwing stones in that glass house. Or are you forgetting that you asked a courier to take my item to a shop without my permission, sent the items back to yourselves and then refused to give me back the hefty delivery fee you'd charged me? Walking hypocrites. YOU are the cause of customers' frustrations.

Awesome Package company, Great price, Great product, delivered on time and packaged for extra protection. Thanks

Very reliable company, easy to place order and arrived on time.

Great value for the money and swift delivery! Product is just what I needed for my small business.

A company that offers an excellent service and prices to match