I was met with empathy and compassion and given time to talk things through. I felt as though I was really listened to and given kind and thoughtful advice from Cecile. She created a case for me as we... See more
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Det er meget let at anmelde en skade og der kommer hurtigt svar. Kommer svar ikke hurtig nok via mail i en presset situration, er de søde til at give grønt lys til behandling via telefon. Det fungere... See more
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Their insurance doesn’t cover psychologist sessions to treat mental health issues, they only refer you to an online video program (I can already get that from YouTube for 0kr?). Despite diagnosed with... See more
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I have tried accessing my personal page hundreds of times from different browsers, laptops and mobile phones. The webpagws always hang up and timeout. How the hell can one submit a case or find inform... See more
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Company details
Written by the company
Dansk Sundhedssikring er Danmarks største udbyder af sundhedsforsikring. Vores team består af læger og sygeplejersker, som arbejder tæt sammen med både offentlige og private hospitaler, så du nemt og hurtigt kommer til undersøgelse og bliver behandlet.
Contact info
Hørkær 12B, 2730, Herlev, Denmark
- 70206121
- some@ds-sundhed.dk
- ds-sundhed.dk
3.7
Average
6K reviews
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Does not meet expectations
I do not expect my referrals from my primary care doctor to be scrutinized by your medical team- feels more like a screening process to avoid coverage rather than provide extra coverage vs public sector😔.
I am a healthy woman in my mid 50’s and I want to keep healthy and avoid complications with my health and I do not feel that your coverage is aligned with my needs sadly😔.
My one specialist need is orthotics to ensure healthy feet after excellent bilateral foot surgery performed in France and this is not covered by your policy- again very disappointing.
I am paying extra for my daughters to have access to faster, better health care but they are interrogated about their therapist’s diagnosis - again, in what seems like a scam to avoid coverage rather than provide it😳.
I have to ask myself what am I getting for my money?!
24 November 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Karen Batoosingh,
Thank you for your review.
I am naturally concerned when reading your review and how you perceive us and the experiences you have had. We do not want to scrutinize ones own doctor, as we rely on the recommendations provided in the referral. We are very interested in making sure that you receive the best possible treatment within the conditions of our insurance. Therefor we ask questions in order to be as helpful as possible and to guide you.
I would like to apologize for us not succeding in our communication with you.
If there is areas in the conditions you would like to discuss please let me know and I will have someone give you a call.
I wish you a pleasent day.
Best regards,
Mads
Dansk Sundhedssikring
They might respond via phone but I made…
They might respond via phone but I made a claim online with a referral. Six days after, no response. I managed to book a specialist myself to take care of my problem at the end. I got an email today asking my feedback for the interaction…
7 November 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Thomas,
Thank you for your message.
This sounds like a fault in our system as we respond faster than your experience.
I can not find your case only by your name, so if you could write through "Mit/DSS" that you would like to be contacted I will see to it that it happens.
I wish you a great day.
Best regards,
Mads
Dansk Sundhedssikring
Reply from Dansk Sundhedssikring
Dear Manda Voshka,
Thank you for your message.
I am very sorry to hear that you have had this experience with us.
In order for us to dig a bit deeper into your experience with us, I would like for us to contact you an hear more about it.
If this is something you would be willing to do please write to us through MitDSS and I will have someone contact you.
I wish you a good day.
Best regards,
Mads
Dansk Sundhedssikring
Super service!
22 September 2022
Unprompted review
Reply from Dansk Sundhedssikring
Kære Julie,
Tak, fordi du tog dig tid til at give os denne flotte anmeldelse - det glæder mig, at du har haft en god oplevelse med os.
De bedste hilsner,
Michelle, Dansk Sundhedssikring
Very good experience so far
Very good experience so far: quite easy to reach, understood my requests, communicated professionally and with empathy, process and next steps were clear.
14 September 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Marina,
Thank you so much for the kind words, and the nice review. I am happy to read, that you had a good experience with us.
I wish you all the best, with your next steps.
Best regards,
Michelle, Dansk Sundhedssikring
Professional & quick case processing
Professional, empathetic and quick processing of cases. Great experience so far! Keep up the good work.
5 September 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Shilpa,
Thank you so much for the nice review - I am glad to hear, that you had a good experience with us. We are happy to help.
Best regards,
Michelle, Dansk Sundhedssikring
No help, no cover, rude, cruel, heartless
My 6-year-old daughter was diagnosed with an incurable disease 6 months ago. Of course, there has been tremendous pressure on me as a father. I tried to survive up until now. My doctor, my daughter's doctor, her nurse and most of the people who know me asked me to talk to a psychologist about the trauma of what I went through. I was given a referral by my doctor, clearly specifying that I need therapy because of the diagnosis of my daughter.
The first question insurance asked was: "have you ever been treated for anxiety by a psychologist before?" and I said: "yes, 2 years ago. Work-related problem". Then she said: " you have been treated before, so we do not cover you". And no matter how much I explained and begged, she was as ruthless as a demon.
How can I be treated 2 years ago for a horrible thing that happened to my daughter 6 months ago?
They are among the rudest and most cruel people I've ever encountered in my life in several countries I have lived in.
I have had past experiences with another company in my previous workplace and even though they were not great, they were quite helpful.
It really bothers me to have to pay a monthly fee (because my workplace mandates it) to an insurance company which I know will not come to my help when I most need it.
No company is big enough to treat its customers like this and not fail.
31 August 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Salman,
Thank you for your inquiry.
We are sorry to hear about the situation you are experiencing at this current time.
However for the sake of our costumers we do not comment on specific cases through a public channel – also not a digital one. But you are more than welcome to contact us through MitSS/MyDSS so we can discuss furthe. You can just write that you would like to be contacted, and I will make sure it happens.
I wish you a pleasant day.
Best regards,
Mads
Dansk Sundhedssikring.
-------------------------------
Kære Salman
Tak for din henvendelse.
Vi er kede af at høre om din oplevelse.
Af hensyn til vores kunder, kommenterer vi dog ikke konkrete sager i offentlige rum – heller ikke digitale. Men du er velkommen til at kontakte os via MitDSS med henblik på en dialog i forbindelse med din besked på Trustpilot.
Jeg ønsker dig en god dag.
Venlige hilsner,
Mads
Dansk Sundhedssikring
Disappointing 7 year old kid's insurance rejection
I received total rejection for insurance of my 7 year old's son's skin problem. Without even allowing me to get in touch with a doctor, nurse made a conclusion that my son's problem is not serious and asked me to check with public sector with more than 3 months of waiting time. This waiting can be fatal for my son. Skin issue is not only hampering him physically but also mentally. he is loosing confidence, refusing school. I should have at least got a chance to meet a private skin doctor for detailed check up. Extremely poor analysis and no flexibility in insurance rules from your side.
29 August 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Shamika,
Thank you for your message.
When activating our insurance we are very aware of the recommendations the general practitioner gives. We do not diagnose ourselves and we do not challenge the clinical assessment made by the doctor. We take the assessment and put it in context with our insurance terms, and if there is a general risk of ones state of health, then one would be covered.
If you are of the opinion that it could be fatal for your son, then I would recommend you contact your own doctor to make sure if this is the case, and if it is what should be the course of action. As stated we do not diagnose ourselves, so we have followed the referral made by the doctor in this case.
I wish you a good day.
Best regards,
Mads
Dansk Sundhedssikring
very quick handling
Easy to arrange everything through their website.
VERY fast help and follow up.
17 August 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Piotr,
Thank you very much, for the nice review. I am glad you had a good experience with us through our website.
Best regards,
Michelle, Dansk Sundhedssikring
Quick and collaborative
They have been quick and collaborative with me. I got what I needed.
6 July 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Matteo,
Thank you, for the very nice review. I am happy to read, that you got the help you needed, and had a good experience with our staff.
Best regards,
Michelle, Dansk Sundhedssikring
Great staff and super fast service
All the times that I had a health inquiry, I was contacted within a few hours. The staff is always very nice and friendly, especially experienced when I was dealing with mental health issues. I felt heard and understood, and I got the help I needed. Highly recommend
5 July 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Dominika,
Thank you for the very nice review. I am happy to read that you had a good experience with our talented staff. We are always happy to help.
Best regards,
Michelle, Dansk Sundhedssikring
Appreciable assistance!!
23 June 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Anuj,
Thank you so much for the nice review. We are happy to help.
Best regards,
Michelle, Dansk Sundhedssikring
Did not get the help nor the service to…
Did not get the help nor the service to be expected. ( A service and coverage given by former assurance) Am very disappointed
16 June 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Dorrit,
Thank you for your message.
I am unable to find your case by searching only on your sir name, but if you would like to have a chat regarding the specific case and coverage provided by the insurance in general, please write to us through MyDSS/MitDSS. I will have a person contact you.
I wish you a good day.
Best regards,
Mads
Dansk Sundhedssikring
Reply from Dansk Sundhedssikring
Dear Puneet,
Thank you so much, for the nice review. I am happy to hear that you had a good experience with us.
Best Regards,
Michelle, Dansk Sundhedssikring
Reply from Dansk Sundhedssikring
Dear Miguel,
Thank you for the very nice review. I am glad to hear that your experience with us was good.
Best regards,
Michelle, Dansk Sundhedssikring
God og hurtig behandling respons på den…
God og hurtig behandling respons på den aktuelle situation.
30 May 2022
Unprompted review
Reply from Dansk Sundhedssikring
Kære Lene,
Mange tak for din henvendelse. Det glæder mig at læse, at du fik god og hurtig hjælp. Vi hører altid gerne fra dig, hvis du har forslag til hvordan vi kan blive endnu bedre.
De bedste hilsner,
Michelle, Dansk Sundhedssikring
Great support :)
23 May 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Rodolfo,
Thank you, for taking the time to give us this nice review. We are happy to help.
Best regards,
Michelle, Dansk Sundhedssikring
Better than Gjensidige, but not great
Better than Gjensidige (but that is setting a low bar) with more options for physiotherapy, and a slightly faster response time.
Overall the coverage is pretty bad, with pretty awful, robotic customer service. At best you get to see a specialist in 2 weeks from the initial claim, sometimes it’s 3.
They are very disconnected from the health insurance providers, so you end up having to be the messenger half the time between them and hospitals/doctors wherever possible they try and avoid claims and push you back into the public system.
7 May 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear KM,
Thank you for you message.
I am sorry that you feel this way about your insurance through us.
We take great pride in having a thorough understanding of the overall health system in Denmark - private as well as public. And we do this to make sure you receive the best possible treatment for your specific problems. So it is correct that one could be navigated to a public health provider, but not to avoid claims but because we from a professional point of view believe it is the best treatment/plan in terms of your recovery.
There are coverages where you as an insurance holder can choose only to navigate with private health providers, even though we would still recommend the public ones, but that is a coverage for the specific employer to choose.
Overall for our coverages is that we guarantee a specialist appointment within 10 workings from receiving the referral. As it is a guarantee we are obliged to live up to these guidelines. Naturally there will be exceptions, but from a general point of view we live up to what is demanded of us.
We will take your words into consideration as we always try and better ourselves, and listen to people who experience us from the outside. Our goal is to provide as many "5 star experiences" as possible, and feedback is essential in order to obtain that.
I wish you a continuous good day.
Best regards,
Mads
Dansk Sundhedssikring
Time is money
I have no problems with the staff - they are OK. But the system itself is build on procastination. We can´t make refferal before You get X-ray after that MRI and so on. It takes at least 1 month to get to special doctor.
31 March 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Tom,
Thank you for your feedback. I am glad you had the opportunity to talk to our nice and competent staff. We always do our best to ensure that all of our customers gets the right treatment. It is important to us, to make sure to make the right decisions, based on the specific situation - this may be why you experience a longer wait, and why we are asking for documents.
I am not familiar with your specific case, but you are always welcome to call us, and ask questions on you specific case, if something is unclear.
Best Regards,
Michelle, Dansk Sundhedssikring
Extremely helpful and efficient!
24 March 2022
Unprompted review
Reply from Dansk Sundhedssikring
Dear Sonia,
Thank you, for the nice review. We are always happy to help.
Best regards,
Michelle, Dansk Sundhedssikring
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