Nicko McBrain's Drum One  Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting specific items like custom snare drums. The staff is frequently commended for being friendly, knowledgeable, and helpful, providing excellent service both online and in person. People also appreciate the efficient and quick delivery service, noting that orders arrive promptly and are well-packaged. The overall service, from ordering to communication, is described as excellent, with many consumers expressing their satisfaction with the smooth process. Reviewers are particularly impressed with the company's ability to resolve issues swiftly and their commitment to keeping customers informed about their orders.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the high quality of items,... See more

Staff

Consumers find staff to be exceptionally positive. Reviewers consistently praise the team for being... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and speedy... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, quick, and efficient.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more

Rated 5 out of 5 stars

What's not to love about this place? I have just been to collect my Legacy of the Royals snare, which is a thing of sheer beauty, I must add! I emailed Phil laat week, like an excited schoolgirl, to l... See more

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more


Company details

  1. Drum Store
  2. Music Store
  3. Musical Instrument Repair Shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Rated 5 out of 5 stars

Joey Jordison Signature

Browsed online, selected the Pearl Joey Jordison Signature Snare which was one of the best prices on the net for that model. Paid and received courier notification and was delivered safe and sound the next working day! Amazing service from Nicko McBrain’s Drum One! Thankyou! 🤘

21 October 2025
Rated 5 out of 5 stars

Son attended a free technique…

Son attended a fantastic free technique workshop with Simon Mellish. Very informative workshop. Opportunity to buy the book and also some great new sticks. Stu Warmington very helpful and knowledgable about the marching drum side and helpful insight to Royal Marines Band Servjce .

29 September 2025
Rated 5 out of 5 stars

The greatest care for the customer !!! The customer gets more than he expects

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved the issue immediately (thank you, Craig). The items I bought are of the highest quality and were very well and securely packed. The store's staff is very friendly and helpful, responding very quickly to any questions and providing customer service. Absolutely wonderful store. I highly recommend it!

6 August 2025
Rated 5 out of 5 stars

Legacy of the Royals

I love the Legacy of the Royals snare drum and was definitely worth the wait! Been a fan for over 30 years and the snare sits right next to my set.

12 August 2025
Rated 5 out of 5 stars

Ordering from Drum One was easy

Ordering from Drum One was easy. Communication via emails was quick and informative. Also due to the nature of the special Legacy of the Royals snare drum, being kept up to date on production was amazing.

7 August 2025
Rated 5 out of 5 stars

Great product

Great product, great serving time; great customer service along the process with good and plenty information;only I wish I could have met Nicko in person…, maybe in my next life. Up the Irons!

8 August 2025
Rated 5 out of 5 stars

What's not to love about this place

What's not to love about this place? I have just been to collect my Legacy of the Royals snare, which is a thing of sheer beauty, I must add! I emailed Phil laat week, like an excited schoolgirl, to let him know when I would be travelling the 7 hour trip up from Cornwall. I arrived at the shop 15 minutes after they opened and was greeted like an old friend and offered a fantastic cup of coffee. Like a kid at Christmas, i did the unboxing of the snare, marvelled in its magnificence, had the obligatory photo taken and then spent another half hour or so drooling over the rest of the shop. I could have had my snare shipped, saved myself fuel, 14 hours worth of driving and cost of overnight accommodation but a) I don't trust Cornish courier drivers and b) any excuse to visit this gem of a shop, which just happens to be owned by my drumming idol.

15 August 2025
Unprompted review
Rated 3 out of 5 stars

The product is extremely good

The product is extremely good, I ask for the snare to be supplied tune this was not done

7 August 2025
Nicko McBrain's Drum One  logo

Reply from Nicko McBrain's Drum One

Hi David, I'm extremely sorry that your snare drum wasn't tuned. We sent out lots of these snares recently & yours must've slipped through the net. If you'd like to contact the shop, we'll be more than happy to try & compensate you in some way. Apologies & Thank you.

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