DSCP Smart Fulfillment Reviews 

125
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, noting their efficiency and dedication to ensuring smooth operations. Many highlight the outstanding customer service, characterized by quick communication, proactive problem-solving, and a genuine commitment to client success. Reviewers frequently mention the excellent response times and competitive pricing, which contribute to a reliable and professional partnership. However, some people mentioned an instance where pricing transparency was lacking, with an initial product price followed by a significantly inflated fee for a sample.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick communication and a focus on... See more

Response time

Customers consistently note positive experiences with response time, highlighting the team's professionalism... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and fair pricing, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been working with this supplier since I launched my store in late 2023, and they’ve been a consistent and dependable partner throughout every stage of my journey. During quiet periods, their... See more

Company replied

Rated 5 out of 5 stars

Been working with Dropship China Pro for over 2 years now—couldn't be happier. Product pricing is solid, shipping times are fast, and communication is on point. I flew over and visited the f... See more

Company replied

Rated 5 out of 5 stars

Dropship China Pro are an all-round strong agent in every department. They were able to help us scale from the beginning of just general stores to then helping us turn into a brand with our own pr... See more

Company replied

Rated 5 out of 5 stars

Hands down, the best supplier and fulfillment partner i've ever had. Communication is outstandingly good. Thank god Luca back then convinced me to run a test with Dropship China Pro. Our who... See more

Company replied


Company details

  1. Logistics Service
  2. e-Commerce Service
  3. e-Commerce Solution Provider
  4. Freight Forwarding Service
  5. Shipping Service
  6. Warehouse

About DSCP Smart Fulfillment

Written by the company

DSCP Smart Fulfillment provides comprehensive e-commerce fulfillment and third-party logistics (3PL) services from our US warehouses in New Brunswick, NJ and Pomona, CA with strategic supplier partnerships in China for product sourcing when needed.

What we do
We provide end-to-end order fulfillment services covering the entire supply chain. Our services include US-based order fulfillment, warehousing and inventory management, pick and pack, returns processing, worldwide delivery, product sourcing through our supplier partnerships in China and factory quality control inspections. Whether you need a single service or complete supply chain management, we operate as your unified 3PL partner across the United States and international markets.

Our infrastructure
1,200 m² fulfillment center in Pomona, California (West Coast coverage)
800 m² fulfillment center in New Brunswick, New Jersey (East Coast coverage)
10,000 m² partner facility in China for sourcing and quality control
Processing capacity exceeding 8,000 orders daily
99.2% on-time dispatch rate

Who we serve
We work with over 2,500 active e-commerce brands across multiple platforms and marketplaces, from DTC and B2B retailers to Amazon and TikTok Shop sellers. Our clients are established online retailers processing significant order volumes who need reliable, scalable US fulfillment infrastructure. We specialize in supporting growing brands that require consistent quality control, competitive product sourcing and fast domestic delivery.

How we work
Our pay-as-you-go pricing model offers transparent fees with no hidden costs. Orders route automatically based on inventory location and shipping requirements. We integrate with major e-commerce platforms including certified Shopify and WooCommerce fulfillment apps, plus an open REST API for custom integrations.

Contact info

4.8

Excellent

TrustScore 5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(125)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and trustworthy supplier

Reliable and trustworthy supplier. They do require a moq of 30 items but when you get a working product this is no issue at All! They Always send out fast with the agreed shipping method and proces are very transparent

29 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Anthony,

Thank you for the thoughtful review! We're glad the reliability and transparency in our processes have stood out. Fast shipping with the agreed method and clear pricing are things we work hard to maintain, so it's great to hear that's been your experience. We look forward to continuing to support you!

Rated 5 out of 5 stars

Worked with this company for over a…

Worked with this company for over a year and it has been nothing but a great experience overall. Fast delivery times and cheap product sourcing. Highly recommend!

29 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Thank you for the kind words and for the long-term trust! It's great to hear the delivery times and product sourcing pricing have been a highlight. Keeping costs competitive and the process smooth is something we genuinely care about. We look forward to continuing to support you!

Rated 5 out of 5 stars

Recommend strongly

Recommend strongly! Professional and friendly partner. Good delivery times and Kayce is always ready to assist.

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Thank you for the strong recommendation! We're glad the professionalism, friendly approach, and delivery times have made a positive impression. It's also great to hear your dedicated team member has been consistently ready to help whenever needed. We look forward to continuing to support you!

Rated 5 out of 5 stars

Superb!

I would personally recommend this company. They are quick and easy to deal with plus their products are absolutely gorgeous! Quality wise, you'll definitely be amazed!

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Clark,

Thank you for the personal recommendation! We're glad the process has been smooth and easy, and that the product quality has left such a strong impression. Sourcing products that genuinely stand out in quality is something we take seriously. We look forward to continuing to support you!

Rated 4 out of 5 stars

Okay

Shipping times and communication are okay. I do not recommend it when you are using DSers as well, as it will give a lot of manual work.

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Camille,

Thank you for taking the time to share your feedback! We're glad the shipping and communication have been a positive experience. We'd love to look into the setup concerns you mentioned and make things easier for you, feel free to reach out to us directly anytime.

Rated 5 out of 5 stars

Great and reliable partner! :)

Kayce has been very helpful for us! Reachable at any time, quick response and reliable information. Glad to have found them / him. All in all a great partner we found which can be hard as a European company. Thanks for the great work Kayce! Highly appreciated!

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Birgit,

Thank you for the wonderful feedback! We're really glad your dedicated team member has been reachable, responsive, and a reliable source of information for you. Finding the right fulfillment partner as a European company can be a challenge, and we're happy to be that partner for you. We look forward to continuing to support you!

Rated 5 out of 5 stars

An agent that we can count on

Very good agent with whom I have worked for over 10 months. He is always there to help me with the follow-up of the orders and to keep an eye on the quality of the products. I recommend him

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Kevin,

Thank you for the recommendation! Having a dedicated account manager who stays on top of order follow-ups and keeps a close eye on product quality is exactly the kind of support we aim to provide. We're really glad that partnership has been working well for you and look forward to continuing to support you!

Rated 5 out of 5 stars

Superb service!

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Michico,

Thank you for the kind words! We're glad the service has been superb and look forward to continuing to support you!

Rated 5 out of 5 stars

Couldnt recommend them enough!

Couldnt recommend them enough, they're a truly great service. Customer support is fantastic and the fulfilment team is very reliable. They always go the extra mile to meet your business needs!

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Dominic,

Thank you for the glowing recommendation! We're really glad our customer support and fulfillment team have been hitting the mark and that the extra effort to meet your business needs comes through. It's exactly the standard we hold ourselves to. We look forward to continuing to support you!

Rated 5 out of 5 stars

Love these guys

Customer service is amazing! Kayce is always attentive and helpful and I’m thankful to have found them for all my fulfilling needs!

28 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Thank you for the kind words! We're glad the customer service has been a great experience and that your dedicated team member has been attentive and helpful throughout. We look forward to continuing to support your fulfillment needs!

Rated 5 out of 5 stars

Great service!

Great service by these, quick and efficient, very well organized, fair and honest team to with over sees. They have handled our fulfilment process very well!

27 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Faizan,

Thank you for the kind feedback! We're glad the efficiency, organization, and honesty of our team have made a positive impression. Handling the fulfillment process smoothly and reliably is what we're here for, and it's great to hear that's been your experience.

We look forward to continuing to support you!

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