DrMediSpa Reviews 351

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and knowledgeable approach, making them feel comfortable and well-cared for. The service is frequently described as excellent, with many appreciating the detailed explanations, personalized treatment plans, and the natural, classy results achieved. People also highlight the positive user experience, noting the efficiency, ease, and the overall supportive environment of the clinics. However, some customers also noted issues with customer service, particularly regarding communication and responsiveness. A few reviewers felt their concerns were not fully acknowledged or were handled dismissively, leading to frustration. There were also isolated instances where individuals reported dissatisfaction with treatment outcomes, and concerns about the effectiveness of certain treatments were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and caring... See more

Service

Clients share positive opinions on service, highlighting the incredible care and attention to detail from... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the high-quality products and... See more

User experience

Users describe positive interactions with user experience. Many customers report consistently outstanding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the kindness and reassurance... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had a skin consultation at Dr Medi Spa Knightsbridge, and the experience was excellent from start to finish. I was made to feel comfortable right away by the welcoming Mariana who was m... See more

Company replied

Rated 5 out of 5 stars

I have been using Dr Medispa for a number of years now for various skin and hair treatments prior to their expansion. All staff are very approachable and attentive. The environment is very friendly,... See more

Company replied

Rated 5 out of 5 stars

First time visiting the clinic in Loughton, was extremely happy with my experience! Dr Shah and Lucia were so welcoming and made me feel comfortable straight away. The way they work as a team to offer... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised my this company. I was very nervous to get masseter Botox to help with tension and migraines as I don’t like needles and have never done anything like this before. The 2 con... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Laser Hair Removal Service
  3. Medical Clinic
  4. Medical Spa
  5. Skin Care Clinic

Written by the company

Dr MediSpa is devoted to supporting your complete wellness. We provide a broad range of cosmetic options for both men and women, including surgical and non-surgical treatments, to rejuvenate and enhance the natural beauty of your face and body. From our sleek, contemporary clinics in Loughton, Essex, Marylebone and Knightsbridge, London, we offer cutting-edge cosmetic and aesthetic treatments tailored to your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

351 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic

Fantastic results always! Dr Soloman is the best

22 January 2025
Unprompted review
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Reply from DrMediSpa

Dear Sadie,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a positive experience. We truly appreciate your feedback and are glad that we could meet your expectations. If there’s anything more we can do for you, please don't hesitate to reach out.

We look forward to serving you again!

Best regards,
The DrMediSpa Team

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly, great place to be treated, Thanks Kat and Hayley xx

12 October 2024
Unprompted review
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Reply from DrMediSpa

Thank you so much for your kind words! We're delighted to hear that you found the treatment efficient and friendly. Kat and Hayley will be thrilled to know they made such a positive impact on your experience. We truly appreciate your feedback and look forward to seeing you again! xx

Rated 5 out of 5 stars

Exceptional injectors #1 skin clinic in London!!

Exceptional injectors - #1 skin clinic in London!!
I’ve been a patient of Drmedispa for the last 8years and absolutely love coming to the clinic. They have my full trust.
I’m surrounded by celebrity clinics at home as I live in Los Angeles but I only trust Dr Somji at Drmedispa for that stunning natural result which is why I’m happy to travel to london. He has an incredible eye for beauty aesthetic and gentle hand, an exceptional injector and aesthetic surgeon.
Drmedispa impressed me by their conservative approach to treatment plans, to ensure you dont look ‘over done’ rather than going after your money. They ensure you achieve your goals and remain looking natural. This clinic does not push unnecessary treatments on you, Intact, they tell me no more than anything! They take great care to ensure your goals remain realistic and are then achieved in a very safe and caring manner. True leaders in this industry and have all the best and latest technology.
I’ve had my treatments with Dr Somji, Elli and Dr Rielle.
Treatments I’ve had that I can personally vouch for: Sofwave, Polynucleotides, profilo, Botox, dermal filler, facetite, laser hair removal and skin lasers for my acne scarring & pigmentation.
My husband had hair transplant surgery 2 years ago and is beyond grateful, no one has a clue he had it done but took years off him!

3 August 2024
Unprompted review
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Reply from DrMediSpa

Dear Mrs H,

Thank you so much for your glowing review and for being a loyal patient for the past eight years! We're thrilled to hear about your positive experiences with Dr. Somji, Elli, and Dr. Rielle. It's an honor that you choose to travel from Los Angeles to visit us, especially given the many options available to you locally.

At DrMediSpa, our priority is to provide natural and conservative treatments that align with your aesthetic goals, ensuring safety and satisfaction. We're delighted that you and your husband are pleased with the results of your treatments. Your kind words mean the world to us and inspire our team to continue delivering exceptional care with the latest technology.

We look forward to seeing you again soon!

Warm regards,
The DrMediSpa Team

Rated 5 out of 5 stars

Glowing facial

I travelled all the way from south yorkshire to have a facial done as this place was highly recommended, and i was not disappointed! amazing and friendly service! will return.

29 June 2024
Unprompted review
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Reply from DrMediSpa

Dear Mia,

Thank you for traveling all the way from South Yorkshire to visit us! We're delighted to hear that our highly recommended service met your expectations. We look forward to welcoming you back!

Warm regards,
The DrMedispa Team

Rated 1 out of 5 stars

Please don't go here

Please don't go here. They gave me second degree burns on my face. I traveled all the way from Holland to go to them, and I have so many regrets.

9 May 2024
Unprompted review
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Reply from DrMediSpa

Dear Yolanda
We are deeply sorry to hear about your experience.
At DrMedispa feedback is crucial to us, and we take such concerns very seriously. We are eager to make sure we address any concerns or issues you may have had
and are committed to ensuring the safety and satisfaction of our patients.

We have no record of you on our system. It would be helpful if you could provide us with further details of your visits. Please can you reach out to us directly so we can gather more details and information to assist you further 02084180362 or hello@drmedispa.com.

Best wishes,
DrMediSpa Team

Rated 5 out of 5 stars

Great experience!

I had a lovely experience with Karina at the Chiltern Street branch today, I do have knowledge of Cosmetic Dermatology and it was very reassuring to know that the information she was providing were things I am aware of and adding more to what I needed to help boost my knowledge. Karina is highly skilled and very well informed even down to products to use for my concerns. She was very patient with me throughout the consultation and allowed me to relax during the treatment provided. I would highly recommend Karina as a Practitioner, I look forward to my next visit.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really must commend Dr Somji and his team, Amanda Emma and Jas who looked after me last week whilst I underwent a procedure. It was really clear to me that safety was their primary concern, but also successful results and they took the time to get everything right. I would recommend this clinic to anyone. They are careful to explain everything, they understand the fact that you might be anxious and they accommodate you as an individual to that end. I will definitely go back if I need further treatments.

28 February 2024
Unprompted review
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Reply from DrMediSpa

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Dr. Somji and the team. Ensuring your safety and comfort while delivering the best possible results is always our top priority, and we're glad that came through during your visit. It's great to know we were able to address your concerns and make you feel at ease throughout the procedure. We truly appreciate your recommendation and look forward to welcoming you back for any future treatments!

Rated 5 out of 5 stars

As always a first-class

As always a first-class, five-star experience The reception team are so welcoming and always friendly. My treatments are always explained thoroughly and never feel rushed when I have so many questions. The treatment never starts until I am happy and relaxed. Suggestions on how to keep my skin condition are always discussed and any aftercare explained thoroughly. Thank you Dr Tino Solomon for constantly providing a first class service. Would definitely recommend.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Dr Berridge was absolutely amazing!!

Dr Berridge was absolutely amazing! She removed a Mole i had on my face and made the experience so comfortable and easy!

I feel so much more comfortable and confident since getting my mole removed and will most definitely be returning in the future for anything else i need.

I would highly recommend!

2 October 2023
Unprompted review
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Reply from DrMediSpa

Hi Petrona,

Thank you for sharing your wonderful experience with Dr. Berridge and our team! We're thrilled to hear that your mole removal procedure went so well and that it made you feel more comfortable and confident. Your recommendation means a lot to us.

If you ever have any more skincare needs in the future, we'll be here to provide you with the same level of care and comfort. Feel free to reach out anytime you need our services. We look forward to seeing you again and assisting you with any future skincare concerns. 🌟

Rated 5 out of 5 stars

As always a first-class

As always a first-class, five-star service from when I first walked through the door. The reception team are so welcoming and the atmosphere is warm and friendly. My treatments are always explained thoroughly and my skin journey is reviewed. Suggestions on how to keep my skin condition are always discussed and I feel this bespoke approach. Thank you as always for such wonderful treatments for Dr Tino Solomon🙏🥰

24 October 2023
Unprompted review
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Reply from DrMediSpa

Hi Erika, Thank you so much for your fantastic review! 🌟 We truly appreciate your kind words and are delighted to hear about your consistently positive experiences with our team and services. Dr. Tino Solomon and our reception team take great pride in providing a warm and welcoming atmosphere, as well as personalised care for your skin journey.

Your appreciation and trust mean a lot to us, and we're committed to delivering first-class service to meet your skincare needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to be a part of your skincare journey.

Rated 1 out of 5 stars

I would like to urge people to not get…

I would like to urge people to not get tear trough filler! And even more importantly never ever ever under any circumstance let anyone tell you Hydrolase will be ok to dissolve your filler under your eye.
I was told the dissolver was completely harmless and would just dissolve the lumpy over filled filler, I am to this day left with one under eye that has been completely ruined by these procedures.
The only solution now would be to go under the knife. I have gone through 2 years of trying to get back to how I used to look before the filler and then the dissolver.
I’ve been devastated, anxious, unconfident, it’s been awful.
I feel in a way the doctors at DrMediSpa are almost over confident in their abilities, and not exercising enough caution when doing some procedures. I have since found out that there are no end of tear trough filler problems and also a large group of people who’s faces have never gone back to the same after Hydrolase.
At first glance DrMediSpa appears great, but actually it just seems a great facade and a great Instagram/celebrity advertising campaign.
I would go to a specialist in eyes, or someone who doesn’t advertise on Instagram the way they do. That should have been a red flag but I unfortunately missed it.
******My treatments were with Doctor Solomon, I attended chiltern st and Knightsbridge, and I’ve been coming to appointments from July 2021- around July 2023 I will certainly be on your system and what happened with the tear trough disaster will definitely also be logged and on your system.

26 July 2023
Unprompted review
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Reply from DrMediSpa

Hi there Sammi, we would like to understand your experience better, and would ask that you could provide us with some details about your visit to Drmedispa as you are not on our system as having visited the clinic on this date. Can you confirm that you have attended Drmedispa or other similar named medispa's. Here at Drmedispa it is our policy to review every patient & complaint and you are not logged. Drmedispa's Doctors are world leading experts on tear trough procedures, teaching globally and even correcting patients daily.

Rated 5 out of 5 stars

Great experience-modern technology and pain free!

What made my experience great was that the staff was very friendly and accomodative, the location was really easy to find in central London and that the emerald laser treatment that they provide at this clinic is unique and pain-free! It was actually like going to a spa.
Special thanks to my therapist, Mariana P. She introduced me to everything with a lot of clear information and made me feel very comfortable!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Well worth the travel, very trustworthy

The experience was quick professional, caring, and the results are so natural and great! I love the fact that dr Somji is not pushing for doing more work and ultimately you leave your treatment feeling good about yourself not picking up your next insecurity. Jas his assistant was lovely and reassuring. Both were very approachable. The travel to the clinic is well worth it!

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Hydra Facial with Lucia

I had a hydra facial with Lucia yesterday and she was very professional and explained everything to me in detail. Before every step she advised me of what she will be doing including the products she will be using.
Every time I visit this clinic I walk away very satisfied.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service at DrMediSpa

DrMediSpa are knowledgeable, insightful and thorough. The whole team listen, advise and support, whatever your queries or areas of concern. Every appointment has been delivered with kindness - from front of house through to the actual treatment team. I can't recommend Dr Somji and his team enough. First-rate experience

7 July 2023
Unprompted review
Rated 5 out of 5 stars

I attended Dr MediSpa on the 25th April…

I attended Dr MediSpa on the 25th April 2023. I honestly cannot express how professional and amazing Dr Solomon and Emma the clinical assistant were. I was very nervous attending and unsure of the process and what could be done for me and they spent the time explaining everything to me, making sure I was ok and the procedure itself was done with such care and the results are amazing. I am so happy with my experience and will be back. Thank you so much Dr Solomon and Emma you really went above and beyond for me. Maria

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The team are so lovely and Grace is a superb therapist. She made me feel so comfortable and I was totally confident in her ability. I am thrilled with the results of my treatment and will definitely return to the clinic who are local to me.

24 April 2023
Unprompted review

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