Dr Ivona’s expertise cannot be matched. She understands exactly what you want and will plan how to get there with her signature techniques that have never let me down. I have always left appointments... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dr Ivy not only looks great she is one of the best in her field. Showered with awards, she flies around the world not just treating people but she is in big demand on the international lecture circui... See more
Company replied
Dr Ivy is a real specialist. Her Face Design work makes you look like the best version of yourself- her aim is never to ‘redesign’ your face, just to make you look fresh and well rested. I always rece... See more
Company replied
Dr. Ivona is the absolute best! She is so knowledgeable and helpful and incredibly professional. She listens to requests and concerns but is never pushy re: specific treatments. She achieves subtle,... See more
Company details
Written by the company
Dr Ivy London - Advanced Aesthetics & Regenerative Skincare Dr Ivona Igerc, known as Dr Ivy, is a leading cosmetic physician with over 25 years of experience in medical aesthetics. Based at Harley Street, London, she is internationally recognised as the founder and President of the Academy of Face Design, having trained practitioners across 23 countries. Her signature in-clinic treatment, Face Design, takes a holistic approach to facial rejuvenation - analysing the face from every angle and using precise micro-injections of Botox, hyaluronic acid fillers and PDO threads to subtly refine, balance and restore a naturally enhanced appearance. Rather than isolated tweakments, every treatment is designed to harmonise the whole face with minimal downtime. Alongside her clinic work, Dr Ivy has developed the Dr Ivy London Skincare range - Europe's first dedicated exosome skincare protocol. Rooted in the same regenerative science used in her clinic, the collection bridges the gap between professional treatments and everyday skincare. Her award-winning Regenerative Exosome Cleanser, Serum and Face Cream deliver 43.5 million exosomes across the full protocol, clinically formulated to renew cells, boost collagen and visibly reduce signs of ageing — with results in as little as one month. Whether you're booking a clinic consultation or exploring her at-home skincare system, Dr Ivy offers a science-led, results-driven approach to looking and feeling your best.
Contact info
United Kingdom
- drivylondon.com
4.8
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr Ivy is the tops
Dr Ivona Igerc is without doubt the best facialist in town and she can do anything and everything. She has amazing energy and seeing her is always a total pleasure. Highly recommended for men and women.
1 May 2026
Unprompted review
Reply from Dr Ivy London
Thank you for your lovely words. Dr Ivy is delighted to hear you enjoy your visits and feel such positivity from your treatments. Your recommendation is greatly appreciated.
The best
The most professional advice and treatments I have ever had. I’ve never felt so safe in the hands of a professional, and I would never visit anyone else after finding Dr Ivy.
18 September 2025
Unprompted review
Reply from Dr Ivy London
We truly appreciate your feedback. Knowing you feel safe and so well looked after is exactly what we strive for. Dr Ivy is committed to maintaining that standard of care at every appointment.
The best in the business!
Quite simply, Ivy is the best in the business. She is exceptionally experienced, highly professional, and someone I trust completely. Every visit feels personal, welcoming, and genuinely cared for. Her clinics have such a warm and friendly atmosphere, making every appointment a pleasure. I always leave feeling looked after and already looking forward to my next visit. I couldn’t recommend her more!
1 August 2025
Unprompted review
Reply from Dr Ivy London
Thank you for such a generous review. It’s wonderful to hear you feel so well cared for at every visit. Creating a welcoming, trusted environment is just as important to Dr Ivy as the treatments themselves.
Dr Ivy
Dr Ivy is exceptional in her field; She’s not just about amazing skin care, it’s the whole face design!
6 June 2026
Unprompted review
Reply from Dr Ivy London
Thank you so much for your kind words. Dr Ivy’s philosophy has always been about harmony and balance across the whole face, not just isolated treatments, so it means a great deal to hear this reflected in your experience.
Unclear pricing, unsatisfactory outcome
This was my first experience of Botox and I was nervous. Dr Ivy was warm and put me at ease.
But, 1 side of my forehead has no lines and 1 side of my forehead has lines. One eyebrows is higher than the other.
For the purpose for which I visited I have been told by 2 separate clinics that they would not give Botox or filler.
I was charged c£1,850 with no breakdown and I had to pay by bank transfer as the card machine d was ‘broken’. AVOID.
5 June 2026
Unprompted review
Reply from Dr Ivy London
Thank you for taking the time to share your feedback.
We’re sorry to hear your experience did not meet expectations. Dr Ivy always aims to create a calm and reassuring environment, so it’s positive to hear she was able to put you at ease during your visit.
In terms of results, Botox outcomes can vary, and we usually recommend a review 10–15 days after the first treatment for any assessment or adjustment where needed. We would encourage you to return to the clinic so any concerns can be properly reviewed.
We take your comments seriously regarding your payment issues and we’ll be raising them with the clinic directly to ensure processes are reviewed appropriately.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.