My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel was extremely helpful. I first asked how I can reset my password, and she told me they were upgrading their website. I then asked If my vehicle information had been updated to my new registr... See more
Company replied
I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... See more
Company replied
I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly ser... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Car Repair and Maintenance
- Car Service
- Caravan and Motorhome Insurance Company
- Towing Service
About Driver Guardian
Written by the company
Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection.
Our 5 Star Breakdown Cover is for any vehicle type
Car Breakdown Cover,
Motorhome Breakdown Cover,
Motorbike Breakdown Cover,
Camper van Breakdown Cover,
Commercial Breakdown Cover,
Taxi Breakdown Cover,
Multi Vehicle Breakdown Cover
Personal Breakdown Cover
Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us.
What is Motor Legal Protection?
A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault.
This type of policy is often included as an add on for your road risk insurance.
Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall.
Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy.
You can see our Breakdown Cover here
Breakdown Cover
Driver Guardian is Authorised and Regulated by the FCA number 546256.
Written by the company
Discount for Existing Members
We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.
Contact info
1 Slaidburn Crescent, PR99YF, Southport, United Kingdom
- 01704 225588
- info@driverguardian.co.uk
- driverguardian.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value cover
Good value cover for any of my vehicles. The flexibility suits me well.
22 January 2025
Reply from Driver Guardian
Thank you very much we appreciate your feedback
We are delighted you are happy with our service.
Excellent service
Excellent service
I have been a member of driver guardian 4 years and never had to use until yesterday when had a flat battery on car . With it being 4pm in Christmas Eve I thought this could be a problem but no , seamless call centre process and booking in for someone to come out to my home and assess issue . Within 45 mins of the initial call the car was charged and I was on my way .
Way above my expectations and I will definitely be recommending to others .
24 December 2024
Unprompted review
Reply from Driver Guardian
Thank you so much Mark for your review we are so pleased you were dealt with quickly and efficiently
We are grateful for your loyal custom and for your future recommendation.
Renewal of membership.
Renewed my membership today with Driver Guardian and it could not have been easier. I spoke with Gareth, but our call was interrupted as I had a work issue to deal with. Gareth said he would ring me back in half an hour and he did just that. Gareth was polite and extremely helpful and the renewing of my membership was very straightforward and done very quickly. An excellent service.
9 December 2024
Unprompted review
Reply from Driver Guardian
Hi Jonathan, it was a pleasure to speak to you, thanks so much for the review.
Thanks
Gareth Halsall
Driver Guardian
Last Saturday I posted an unhappy…
Last Saturday I posted an unhappy review on Driver Guardian.
Since then their customer service has been excellent. I have had conversations with two of their team & they were able to explain the events of the evening in question.
21 November 2024
Unprompted review
Reply from Driver Guardian
Hi Mary, thanks for the review, it was a pleasure to speak to you. I am happy we have resolved this for you.
Thanks
Gareth Halsall
Driver Guardian
Excellent Breakdown Service
Came back after a week away. Went to my car, but couldn't unlock it, no matter how many times I clipped the key to open the door. It wouldn't let me. Eventually got into car, car key would not work. Called out Driver Guardian. WOW came quite quickly, He jumped my battery and car started straight away, we then made our way down to Halfords. The last time I called them out was approximately nearly 7 years ago, I have been with Driver Guardian for about 12 years. Recommend to all my friends Reasonably priced and they give me a discount when I renew. Thank you
25 November 2024
Unprompted review
Reply from Driver Guardian
Thank you very much for your lovely review.
We are so pleased we could help you and we are very grateful for being a loyal member and for recommending us to your friends.
Reply from Driver Guardian
Thank you so much for your review and for being a loyal customer we are very grateful.
Top top service
Top top service!
I have used every other Recovery service there is (as I am a Chauffeur) and I can say Driver Guardian comes up Trumps!
Friendly caring attitude also displayed by the Technician
Exceptional customer service And professionalism
I’d recommend all day everyday !!!
29 October 2024
Unprompted review
Reply from Driver Guardian
Thank you very much for your kind words.
We really appreciate your review and are pleased you would recommend us.
Reply from Driver Guardian
Thank you very much Heather for your review we are pleased you find our services good value for money.
Good experience in connection with…
Good experience in connection with renewing membership. Thankfully I have not needed to call upon this insurance.
26 October 2024
Reply from Driver Guardian
Thank you very much Mr Platts we are very grateful for your review.
Great staff
22 October 2024
Reply from Driver Guardian
Thank you so much for your kind comment we are very appreciative.
Excellent cover at a good price
An excellent level of cover at a great price. I required assistance recently because of an electric/battery issue.
Locally-appointed recovery arrived slightly late (due to traffic!) and resolved the issue and we were on our way in a matter of minutes.
Thank you
22 September 2024
Reply from Driver Guardian
Thank you very much for sharing your experience with us Mr Ell we are happy you are pleased with our pricing and that your problem was sorted out as soon as we were able.
Easy to set up good comunication
25 October 2024
Reply from Driver Guardian
Thank you very much for your review Lewis we are very grateful.
A Curate's Egg
A very annoying feature of D.G. is getting through in the first place.
I have always had a problem in convincing the first layer of reception that I am, in fact, a paid-up member.
For that reason, I keep a copy of the latest letter from in my glove compartment. I shouldn't have to go through this when I am stressed out already with a car problem.
Once I do get on the system, all is well: services arrive on schedule and efficiently get me back on the road.
You really need to look seriously at your 'front line'.
25 October 2024
Reply from Driver Guardian
Good afternoon, thank you for your review. We do pride ourselves on answering calls and dealing with them quicker than other breakdown providers, so we are surprised that you have had issues.
If you could please email in to info@driverguardian.co.uk and reference this review and also give us details of when you have had trouble and we will then find and rectify the problem you have had.
Please note, our number for anything you need including breakdowns is 01704 225588
Thanks
Gareth Halsall
Driver Guardian
Happy with the overall service driver…
Happy with the overall service driver guardian provides
25 October 2024
Reply from Driver Guardian
Thank you very much Mohammed it's pleasing to hear you are happy with us.
Had a puncture DG turned up within half…
Had a puncture DG turned up within half an hour changed the wheel. Quick and simple no hassle.
10 August 2024
Reply from Driver Guardian
Thank you Amanda so much for sharing your experience with us.
We are pleased you had a quick and hassle free puncture repair.
Highly recommended
I've only had cause to call them out twice in four or five years and they have been timely and efficient on both occassions
22 October 2024
Reply from Driver Guardian
Thank you so much for your review Michael
We are grateful for your recommendation and are pleased you were dealt with efficiently.
Motor Legal Cover
Easy to use site. Very competitive prices and a lot cheaper than other companies.
23 October 2024
Reply from Driver Guardian
Thank you very much for your review we are happy you find our site easy to use and we will do our best to continue to keep our prices competitive.
Phone was answered quickly and tge…
Phone was answered quickly and tge repair man arrived in the time stated
22 October 2024
Reply from Driver Guardian
We are pleased that everything was dealt with quickly Celestino.
Thank you so much for your review.
Reply from Driver Guardian
Hi Mick, thanks for renewing and for the review. I have just requested a new pack to go out for you in the post today.
Thanks
Gareth Halsall
Driver Guardian
Easy to renew
Easy to renew - competitive pricing hopefully won’t have to use them but peace of mind in case I do.
7 October 2024
Reply from Driver Guardian
Thank you so much for your review Sharon we are very grateful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.