Taken a payment for something cancelled in 2023 - gone to chase the company website no longer works
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Timely response to query. I received a message that my license key was incorrect. Clicked chat and was at once connected to Jaime. He/she responded with a question or two; then had my problem resol... See more
Company replied
I've been using Driverfix for a couple of months now, and it's very useful for keeping my hardware's drivers and software up to date. I recently did a component upgrade to my personal computer, and my... See more
Company replied
DOWN LOADED DRIVERFIX TO UPDATE DRIVERS, ENTERED LICENCE KEY, BUT WHEN IT STATES CONTINUE, IT WANTS BE TO APPLY ANTHER PAYMENT. IF IT DOESN'T SORT ITSELF WITHIN 24 HOURS, I WILL HAVE NO PROBLEM CONTA... See more
Company replied
2.6
Poor
546 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Had a problem receiving my License Key and customer service help me receive it.
18 July 2022
Unprompted review
Reply from Driverfix
Hello Joshua,
Thank you for taking the time to leave us such a beautiful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Great online support!!
Kathleen Q remote and resolved my issue very fast.
15 July 2022
Unprompted review
Reply from Driverfix
Hi Maurel
We’re pleased that Kathleen was able to resolve your issue quickly. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
They helped solve a big problem thanks…
They helped solve a big problem thanks to oliver in customer service
13 July 2022
Unprompted review
Reply from Driverfix
Hi Durel
We are incredibly grateful that you took the time out to leave us a 5-Star review. Your review means a lot to us!
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Useful software with helpful support.
I've been using Driverfix for a couple of months now, and it's very useful for keeping my hardware's drivers and software up to date. I recently did a component upgrade to my personal computer, and my license key became invalid. Thankfully, their live support works well, and now I am able to use the Pro version without having to create another subscription. Overall, 5/5. Hope they keep up the good work!
13 July 2022
Unprompted review
Reply from Driverfix
Hello John,
Thank you for taking the time to leave us such a beautiful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I had been having issues with my…
I had been having issues with my product key. I had tried to get a hold of customer service a few times with no help. I decided to try the online chat and the friendliest person, Nick DL, helped me. He had me up and running in 5 minutes. He is a life saver and I appreciate customer service like this person.
12 July 2022
Unprompted review
Reply from Driverfix
Hello Katy,
We are incredibly grateful that you took the time out to leave us a 5-Star review. We’re always looking for ways to improve our service and product, but it’s great to know that we are on the right track.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
needed the key
needed the key, after buying didn't get an email with the new key.
11 July 2022
Unprompted review
Reply from Driverfix
Hi Matthew,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I am very disappointed
I am very disappointed. I want to cancel and get a refund.
You have a 60day refund policy why do you say I can get a refund?
I don't care about the refund anymore! I just want to cancel now!!!
6 July 2022
Unprompted review
Reply from Driverfix
Hi Julie
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
If you’re open to discussing this further, please contact us directly on our support hotlines below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
this is really hard to use and i hope…
this is really hard to use and i hope so it is more less easier and very simple to use principle in all the computers and i appriciate a honesty and fair play in the any case to the computer using in worldwide communications.
5 July 2022
Unprompted review
Reply from Driverfix
Hello Ari,
Thanks for the 5-star review! We love hearing from our customers and we’re always looking for ways to improve our products and services.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
The customer service provided the help…
The customer service provided the help that I needed to get my program running. It was quite fast considering other that I have dealt with in the past. Again, Thank you very much
Leland Morine
5 July 2022
Unprompted review
Reply from Driverfix
Hi Leland,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
There are popups non stop
There are popups non stop. So when I try to install the drivers like it wants to. It asks me to pay again! I have the proof of payment on my credit card. Do you wish me to report you for fraud? I am not getting the service because you want to get paid each time and that was not the original agreement! Your system is very flawed or fraudulent. Enough of this kind of activity on the internet! Refund my money to my Credit Card forthwith! Joyce Cherniak
4 July 2022
Unprompted review
Reply from Driverfix
Hello Joyce
We are sorry that your experience didn’t quite match your expectations. Your feedback helps us discover new opportunities to improve our product and services and make sure that you have the best possible experience.
Please feel free to reach out to our tech support hotlines below with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
It was a frustrating situation where I…
It was a frustrating situation where I cannot activate the DriverFix program.
Jaime has been very helpful in resolving and I was able to activate the software. Thanks!
3 July 2022
Unprompted review
Reply from Driverfix
Hi Vincent,
We are incredibly grateful that you took the time out to leave us a 5-Star review. We’ll make sure we pass your kind words along to Jaime who we know will be delighted to read your comment.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
i just paid for the subscription…
i just paid for the subscription approximately 3 days ago. my license key worked. today i opened driver fix and its asking me to pay again. my key wasnt saved and i no longer have the email with my key. need help asap.
2 July 2022
Unprompted review
Reply from Driverfix
Hi Savanna,
Thank you for bringing up your concern to our attention.
We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
We hope to hear from you and we truly appreciate your patience on this matter.
Jaime was very knowledgeable and helpful
Jaime was very knowledgeable, and resolved my issue quickly and efficiently. Many thanks.
30 June 2022
Unprompted review
Reply from Driverfix
Hello John,
Thank you for taking the time to leave us such a beautiful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Jaime will be glad once he hears this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I only managed to update a few drivers.
I only managed to update a few drivers.
I chatted with them and they told me they will refund
24 June 2022
Unprompted review
Reply from Driverfix
Hello Sem,
Thank you for sharing your experience with us. Your feedback helps us discover new opportunities to improve our product and services and make sure that you have the best possible experience.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I got a real god experience from the…
I got a real god experience from the personal help by support today
24 June 2022
Unprompted review
Reply from Driverfix
Hello Sylvester,
Thanks for the 5-star review! Your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
failed to download... really a scam..
i tried to download my update but it reaches upto 75% and shows error.. and sometimes its shows 200% download and finally error.. i think my money is lost.. i should have seen the review first
20 June 2022
Unprompted review
Reply from Driverfix
Hello Puskar,
Thank you for leaving us a review. We would like to understand your concern further.
The product was designed to fetch the drivers from our "hives" via internet. Basing the matter solely on your description it looks like we have unstable internet at the time of the repair.
We offer free support and would appreciate if you can let us , help you with the situation.
Please contact us through any of the below.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I paid by paypal and yes money was…
I paid by paypal and yes money was taken from my account
The code did not work and keeps asking me to pay again
Says refund for sixty days
BUT--does not tell how to do this
This code matter was quickly resolved
But - - there is no link or easy access
To cancel and get a refund
20 June 2022
Unprompted review
Reply from Driverfix
Hi M. Walsh,
Thank you for bringing this up to our attention. Definitely this is not the impression that we would like you to have.
We could definitely check on your account right away assist you with the license keys and reactivate them as needed. Unfortunately, the platform cannot display any of your information. Please contact us via live chat or email so that we can address your concerns immediately.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
We appreciate your patience on this matter
No download worked
No download worked. Sometimes it went way past 100%. Not very trustworthy.
17 June 2022
Unprompted review
Reply from Driverfix
Hello Cmone
Thank you for bringing this matter to our attention we’re sorry to hear that your experience was not of the quality you expected.
If you’re open to discussing this further, please contact us directly on our support channels below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
the program dit not work for me...
the program dit not work for me...
but the service was perfect...
16 June 2022
Unprompted review
Reply from Driverfix
Hello Sjögreen
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
The Agent is very well knowledgable on…
The Agent is very well knowledgable on how to deal with my billing issue. Much appreciate to communicate with James T.
15 June 2022
Unprompted review
Reply from Driverfix
Hello Lim,
Thank you for taking the time to leave us such a beautiful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.