5 star experience from start to finish. From placing the inquiry to approval and acceptance which was straight forward. Waj was great from customer onboarding. Selected the car and transparency on tim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc. Unlike some other reviewers I have never had any trouble with retur... See more
Company replied
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... See more
Company replied
We have renewed for another vehicle from Pivotal and Ashley has been incredibly helpful. Her Customer Service is brilliant and a delight to speak with. Nothing is too much trouble for her to explain... See more
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Company details
Written by the company
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Contact info
44 Featherstone Street, EC1Y 8RN, London, United Kingdom
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4.7
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pivotal - Car Subscription
Hi Ben,
Thank you for the great feedback! We’re delighted to hear everything met your expectations on delivery. Enjoy the car, and we really appreciate your support.
Thank you,
The Pivotal Team
The Pivotal Support team ( Mason Steel…
The Pivotal Support team ( Mason Steel ) are great. Always very supportive with queries. Customer service and responsive is excellent.
15 April 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Helena,
Thank you for the great review! We’re delighted to hear Mason has been so supportive and responsive when handling your queries. He’ll be very pleased to receive your kind words, and we truly appreciate your feedback.
Thank you,
The Pivotal Team
I’ve used Pivotal for over 12 months…
I’ve used Pivotal for over 12 months now and the levels of customer service I’ve experienced from them have been exceptional. Having recently renewed my policy, they are making it very difficult for me to even consider other manufacturers offering. Ashley and Chloe within the renewals team have been superb… the communication, the support, the guidance and most importantly the efficiency and ease of renewing has been a first class, 5 star experience - congratulations Pivotal, the service you offer is absolutely market leading in every way!
10 April 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Mark,
Thank you for your great review and for being with us over the past 12 months! We’re delighted to hear the service has consistently met your expectations and that your recent renewal was such a smooth and positive experience. Ashley and Chloe will be especially pleased to hear your kind words.
Your feedback means a great deal to us!
Thank you,
The Pivotal Team
I highly recommend Pivotal
I have used Pivotal for a number of years and had multiple vehicles at the same time.
For me, the quality of service is a benchmark for not just vehicle subscriptions, but for any service industry.
I have found the cost to be very competitive, and when you add the service excellence, this make the Pivotal solution a must-have for any company car program.
13 April 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Daniel,
Thank you for your great review and for your continued support over the years - it truly means a great deal to us! We’re delighted to hear the service has set such a strong benchmark for you, and that it continues to deliver across multiple vehicles.
Your recommendation is greatly appreciated!
Thank you,
The Pivotal Team
What an amazing company
What an amazing company. From the initial email to the delivery driver. The service and the speed.
Was unbelievable.
Special mention to Tilly and Toby.
However everyone I dealt with was 10 out of 10. Highly recommended.⭐️⭐️⭐️⭐️⭐️
10 April 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Joe,
Thank you for such fantastic feedback! We’re delighted to hear your experience was so positive from start to finish. Tilly and Toby will be especially pleased to receive your kind words, and we really appreciate your recommendation.
Thank you,
The Pivotal Team
Fantastic service
Fantastic service , cannot fault any aspect of, well done all .
9 April 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Andy,
Thank you for the fantastic feedback! We’re delighted to hear you had such a positive experience, it really means a lot to the whole team.
Thank you,
The Pivotal Team
Handover of new car
As ever, the hand over of the old and new vehicles was seamless and professionally done. Can't praise the Pivotal team enough. Courteous, knowledgeable and professional.
27 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your kind words, we really appreciate it! It’s fantastic to hear the handover process continues to be seamless and that the team delivered such a professional experience.
Thank you,
The Pivotal Team
Reply from Pivotal - Car Subscription
Hi Charles,
Thank you for the great feedback! We’re delighted to hear you received such strong support from the team.
Thank you,
The Pivotal Team
Outstanding Service from Thomas at Pivotal
I had a great experience working with Thomas from Pivotal. From the very beginning, he was professional, attentive, and genuinely committed to providing excellent service. He took the time to understand my needs, communicated clearly throughout the process, and made sure everything was handled smoothly.
What really stood out was his responsiveness and attention to detail, nothing felt rushed or overlooked. Thomas went above and beyond to ensure I was satisfied, and his expertise gave me confidence every step of the way.
Overall, I would highly recommend Thomas to anyone looking for reliable, high-quality service. He’s a real asset to the Pivotal team.
26 February 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Patrick and Denise,
Thank you for such a thoughtful and detailed review! We’re delighted to hear Thomas provided such attentive and professional support throughout your experience. He’ll be very pleased to receive your kind words and we truly appreciate your recommendation.
Thank you,
The Pivotal Team
Excellent Service, absolutely delighted
New customer, really easy to set up and fabulous experience so far. Car I wanted not available day one, but less than a week and my choice of RR Sport organised and delivered. Excellent service
31 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Bill,
Thank you for the great review and welcome to Pivotal! We’re delighted to hear your experience has been so positive from the outset and that we were able to get your chosen vehicle to you so quickly. We really appreciate your support.
Thank you,
The Pivotal Team
Great customer service
I’ve been a customer at pivotal now for a few years, and I’ve always been very pleased with the service. It really takes the hassle out of cars for me, no worries about services, mot, road tax, and insurance.. all dealt with by pivotal so for me, all I have to think about is what car I’d like for the next six months. I regularly deal with Ashley for my renewal and she is always brilliant, she’s responsive to my emails, always tries to get me my first choice of car and keeps me well informed on lead time.
31 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Leanna,
Thank you for the great review and for being with us for so long! We really appreciate it. It’s fantastic to hear the service continues to keep things simple and hassle-free for you. Ashley will be delighted to hear your kind words and to know her support is making a difference.
Thank you,
The Pivotal Team
Outstanding service from Ashley
Outstanding service from Ashley as always at Drive Pivotal. The entire renewal process was handled with efficiency, clarity, care and professionalism. Everything was seamless, and I felt completely taken care of. Highly recommend for anyone looking for a hassle-free experience. Thank you xxx
18 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Beryl,
Thank you for the great review and your continued support! It truly means a lot to us. We’re delighted to hear the renewal process was seamless, and Ashley will be especially pleased to receive your kind words.
We really appreciate your recommendation.
Thank you,
The Pivotal Team
⭐⭐⭐⭐⭐
I recently took delivery of a Land Rover Defender 90 through Pivotal, and the experience has been excellent from start to finish.
The process was smooth, well organised and very professional throughout. Communication was clear, and everything was handled efficiently with no issues.
The vehicle was delivered exactly as specified, and the subscription model offers a level of flexibility and convenience that makes it a great alternative to traditional ownership.
A special thank you to Toby, who was extremely helpful, responsive and knowledgeable throughout.
I would highly recommend Pivotal to anyone looking for a premium and hassle-free driving experience.
Marcus Edmond Turley
29 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Marcus,
Thank you for such a fantastic and detailed review! We’re delighted to hear your experience was smooth, professional, and delivered exactly as expected.
It’s great to know the flexibility and convenience of the service stood out, and Toby will be especially pleased to receive your kind words.
We truly appreciate your recommendation.
Thank you,
The Pivotal Team
Very impressed with the whole Pivotal…
Very impressed with the whole Pivotal experience after 2 years and multiple vehicle exchanges. Chloe has been excellent throughout. Thoroughly professional, timely and striking just the right balance. Top customer experience and I would wholeheartedly recommend to others.
30 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Chris,
Thanks so much for the great review and for being with us over the past couple of years! We’re thrilled everything has gone smoothly, and Chloe will be delighted to hear your feedback.
Thank you,
The Pivotal Team
Excellent vehicle and service from Pivotal
Excellent vehicle. Delivered as promised. Professional and efficient customer service. Overall excellent experience.
18 March 2026
Reply from Pivotal - Car Subscription
Hi Bradley,
Thank you for the excellent feedback! We’re delighted to hear everything was delivered as promised and that you had such a positive experience with the team.
Thank you,
The Pivotal Team
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your feedback! We’re pleased to hear your experience has been positive so far.
Thank you,
The Pivotal Team
Fantastic customer service and support…
Fantastic customer service and support from Rowena - such a pleasure to deal with, thank you
26 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Michael,
Thanks so much for the kind words! We’re thrilled Rowena was such a pleasure to deal with - she’ll be delighted to hear this.
Thank you,
The Pivotal Team
Pivotal are a great company to deal…
Pivotal are a great company to deal with from initial enquiry through to delivery of vehicle. The vehicle I had was in fantastic condition. I would highly recommend.
25 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Mark,
Thank you for the great feedback! We’re delighted to hear you had a positive experience from enquiry through to delivery, and that the vehicle met your expectations. We truly appreciate your recommendation.
Thank you,
The Pivotal Team
Service is great but it's expensive
Service is generally great, Mason in particular did great job getting an issue fixed within a day and collected/returned to my home.
The recent price increases are above inflation though (~12%) which isn't great.
25 March 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Nick,
Thank you for your feedback. We’re pleased to hear you’ve had a great experience overall, and that Mason was able to resolve things quickly - he’ll be very pleased to hear your kind words.
We appreciate your comments and your continued support.
Thank you,
The Pivotal Team
Reply from Pivotal - Car Subscription
Hi Clive,
Thank you for the great feedback! We’re pleased to hear you found the service reliable and communication clear.
Thank you,
The Pivotal Team
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