Straight forward experience, nice long enough term which actually gives your business time to make use of the funds to grow your business compared to other short term lenders which can cripple you for... See more
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The entire team was awesome to deal with. Our rep Khalil Lawrence was exceptional. He dealt with with so much professionalism, kindness and respect. Couldn’t have asked for a better rep and servic... See more
For more than 10 years, I’ve been working with Driven and similar compagnies. Today I’m definitely impressed. I knew Driven is the best but I know now I can count on the team. Camille has been a real... See more
Very easy to work with once the client profile is built. Even though the interest is high compared to bank loans, the preview of any loan is accurate and transparent. No hidden fees or bureaucratic ho... See more
Company details
Written by the company
Driven is Canada's leading fintech dedicated to small businesses. It provides flexible capital, personalized support, and next-generation data science and technology to Canadian small business owners. Since 2006, Driven has empowered more than 17,000 Canadian businesses to survive, thrive, and grow to their full potential.
Contact info
130 Adelaide St W, Suite 3100, M5H 3P5, Toronto, Canada
- 1-866-889-9412
- customerservice@driven.ca
- driven.ca
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Hasn’t replied to negative reviews
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Great Customer Service!
On several occasions I needed detailed information on my loans. Kimberly Johnson was the representative I worked with. I am truly impressed by her super fast and accurate responses to my inquiries. In addition, she is very professional, cheerful, and respectful. That's what I call superior customer service! Thank you :)
Waist of time
This was their response to a business that has been open 2+ years with annual gross revenue of $320,000 +
The underwriters informed me that they would not be able to proceed with your application. They informed me that it is due to the number of deposits per month during the year. they need to see at least 4/month consistently for at least 6 months. I'm confident that we will be able to collaborate in the near future.

Reply from Driven (formerly Thinking Capital)
Camille did a fantastic job getting us…
Camille did a fantastic job getting us the funding we requested. She is patient, kind and truly competent. I highly recommend Camille and her team of people at Driven.
We had a great experience with Driven
We had a great experience with Driven. Very professional and easy. Our rep Naime was excellent!
Great experience with Naime and Louis
Great experience with Naime and Louis. Quick and very helpful!
Highly Recommended
Driven is a great company for small businesses. It the most professional lender I have ever worked with. I love the transparency and dashboard tool (messaging app) for a quick connect. It was hassle free process and team is so helpful. I worked with Naime @ Driven, he is super professional, and he was so patience and super helpful. He gave me real-time updates on my file and worked patiently with me. Thank you Naime! Much Appreciated!!
Driven's Team is Fantastic
The number one thing that made my entire experience working with Driven 5 stars was first Naime. All the information he shared about the company and the process was exactly as stated. Any small hurdle we ran into he was happy to work with my partner and I to make sure we addressed it in the most time efficient manner. He was unbelievably responsive both via the phone and email all while not providing an ounce of typical "pushy sales" elements I have seen in this funding industry.
I think the way Driven has setup its business is fantastic. In addition to Naime everyone else on the Driven team was happy and helpful. I appreciated the level of detail and time they took to dot their "i"'s and cross their "T"'s.
I would highly recommend working with this organization. It is clearly a well managed company with helping small businesses in a fair and honest manner as its top priority.
matchlessnf
I worked with Naime @ Driven, it was a great experience working with him and other team members, It was as promised of hassle free process of application and approval of finance. As promised he got the process completed with very competitive rates and delivered in 48 hours. Considering our experience of working with Naime, truly Driven and it’s team stand by their advertising of quick and easy process.
It’s been pleasure working with Naime and Driven team!
Excellent service!
Great service, term flexibility and competitive rates.
Quick and easy… got funded within hours of applying.
Very impressed!
Well unfortunately after going back and…
Well unfortunately after going back and forward with then wasted my time for like 2-3 days, give them all they want saying I got approved, and then tell me sorry your not approved because there was an error of and address, not because my company is not making money because error on my address. The way they handled thing really un professional, you won't receive money in 24hrs, if you get approved don't get exacting because they only going to Hit your credit score. To tell you at the end sorry. Stay a way from this people, try the real banks first before this guys only if you are really desperate, you will end up paying lots more.

Reply from Driven (formerly Thinking Capital)
What a great and super fast service…
What a great and super fast service from Kimberly
we required pay out info requested from her to our lawyer and she responded within second
thxs
External Accountant - Loan Statements quick
As an external accountant, I needed loan statements for my client. Kimberly, was very quick to response and provide all the information needed. It was a pleasure to work with her!
Terrible, unprofessional and misleading service
On the website the company advertises a quick and efficient service. So I applied online for a loan on Feb, 16 and I signed the contract online, they sent me an email saying that everything is okay and we'll send another email when the deposit is made.
Unfortunately, On Feb, 21 I asked for information by chatting online, after a while an agent call me and said that he would call me later because the system was slow.
On Feb 23, I reached out again to them because I didn't get any answer. After a while, an agent call me and said that I'm not qualified.
Such a waste of time with an unqualified and unprofessional company.

Reply from Driven (formerly Thinking Capital)
Kimberly J has been very kind and…
Kimberly J has been very kind and helpful! Appreciate her quick response.

Reply from Driven (formerly Thinking Capital)
No more good services
No more good services, not responses on time, other lenders much better responses like, Vault, Merchant growth.

Reply from Driven (formerly Thinking Capital)
Great support from Kimberly J.
We've been fortunate to have Kimberly J. at Driven help us on a couple of occasions where she was very responsive and supportive. Thank you very much for your excellent work in providing support to your clients, Kimberly!
My experience with Victor is super
My experience with Victor is super. He is very polite and pleasant. He is great to work with. Always on point and works very efficient any time I need any statements and balance updates. He is always on point and ready and willing to help out! True gentleman!
Very quick response on requested…
Very quick response on requested information. The information supplied was clear and detailed.
Very good customer service and…
Very good customer service and immediate response to our requested information with attention to details.
Excellent experience!
Excellent experience!! Both Colin and Jason did a great job to explain the system and our options.
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