Drive Motor Retail Reviews 

My car had been mechanically written off and I was worried about the next steps. Thankfully, I was introduced to Saj Patel at Drive Vauxhall Leicester, and he could not have been more amazing.

He helped me understand exactly what everything meant, he didn't make me feel stupid for not being a 'car person' and he was generally very kind. He also helped from a financial perspective, as the whole experience could have been significantly more expensive, but he listened to me and was able to pair me with a car that matched what I wanted at a price that was very reasonable.

I cannot see me going anywhere else after the experience I had - and I cannot recommend Saj enough!

Thank you, Saj!

I feel I have to write a review praising the salesperson Robert at Drive Vauxhall Bristol North, he was very patient with me. He made sure he knew what I wanted and was very patient. He was very friendly but professional. I would say he is charming and I got a very good deal. Robert is a real asset to this dealership in Patchway, Bristol and I hope he gets the praise he deserves from the Sales Manager. They need more like Robert and not clones of Swiss Tony.

Great experience,

Great, stress free visits in sorting out a new car!
Very happy with my experience buying a car and being able to buy local! Would definitely recommend!

Many thanks to Andy Parry,would recommend him 100%!

Drive Redcar:Alex was absolutely superb from start to finish. It's often when things go a tad wrong that you see how good a company is. There was an issue with the car being delivered before the valet but Alex paid for my valet expenses. I cant stress enough what a pleasure it was to deal with Alex. Give that man a pay rise!

Just organised a trade in and a new vehicle with a salesman named Peter . Peter made the whole thing very easy and what struck us was he was totally upfront and honest with his dealings with us. No pressure was put on us and he arranged a fair price for our used vehicle and has provided us with a vehicle that we wanted with no pressure to go electric! Thank you Peter, much appreciated.

I have brought my second mg car off Saj Patel he really looked after me was very helpful I would recommend Saj Patel if buying a mg he now he’s product very well he answered all my questions and got me the best deal. Thanks Saj for all your help

Used their own part exchange valuation tool which gave a fair price for my vehicle. Even though my car is in decent condition, I downgraded it to second worst condition to stop any haggling on site. It still gave a figure I was happy with. Paid holding deposit and true to their word Ross gave me a video tour and then phoned me at the time requested. This is where it goes wrong. Immediately asked me details of px. I said I had given it already but Ross said he didn’t have the info to hand. Gave him the details again and he asked did I have a figure in mind. I told him I was happy to accept the figure given by their website even though I had put my car as second worst condition to allow for some minor alloy scuffs. Sent them pictures to which Ross commented that the car was very nice. He then phoned me back (after speaking to his Manager) who would only offer me a knock down value. The reason given was because it would need the alloys refurbished. When I said that was covered under the declared condition, Ross went back to his Manager who offered £300 more but still not what it was valued at. I was then told the delivery would be too expensive at a quote of £599…not something I had decided on at that point. It was clear they didn’t want the deal…maybe they didn’t want my car or maybe they didn’t want a cash sale…who knows…but garages like this make me fume. They offer a px valuation service (yes I know they are subject to inspection) but if you class your vehicle in a worse condition than it is, you don’t expect to then have it slashed again before viewing. Anyway, I walked away out of principal. Just be aware when dealing with these people…their px valuation generator is a lure, so don’t expect their valuations to be honoured.

Had a great experiance looking for a car at the Aldershot branch with our sales agent Connor.He was only new there but what a very pleasant and helpful young man.I would highly recommend

Andy Parry was really knowledgeable and helpful throughout the buying process which we came away extremely happy with both the car and service we experienced. Thanks Andy

We bought our latest car from the Stockton branch. Peter has been very friendly and knowledgeable and has gone above and beyond for us each step of the way - my children were particularly over the moon with the hot chocolates while we were talking over the admin of the sale.

We’ve been really happy with the service start to finish from the garage and so far with our used car. Thank you Peter!

Such a helpful site, everyone from the manager (Jeff) to sales (Kayleigh) made our new car purchases possible and special.

Worst garage i have ever had dealings with. Bought Toyota Yaris after inspection had £3500 worth of damage nor declared and hidden under body work. Rejected car and got Hyundai i10 from them gearbox fault after few days wouldnt repair told me to take to local dealer as not interested. AVOID !

Met Michael swift who patiently showed me many cars and answered all the questions that I had . Very attentive throughout the procedure . A very chatty nature who made me feel at ease. As always a pleasure to do business with drive vauxhall Hartlepool . I always leave with a smile and a car!

Had a very good experience, no hard sell which is very pleasant change, Mathew Dan and the rest of the staff were very knowledgeable. If you want a honest and trustworthy experience do not hesitate to shop here.

I purchased my vehicle in October 2024 and I am very disappointed with the service from Drive Motor Retail. Despite submitting a formal complaint in March 2025, my vehicle has been off the road for over eight weeks, causing ongoing transport costs and serious disruption due to my reliance on the car for a spinal condition. Communication has been minimal, with no clear resolution timetable.
Although I was told “no faults were present” at the time of sale, subsequent diagnosis revealed historical fault codes in the vehicle’s onboard memory, confirming undisclosed issues. The manufacturer is covering the repair cost, indicating the fault existed prior to delivery.
Despite this, I have had no vehicle, no compensation, and no definitive repair date from Drive Motor Retail. I was also instructed to liaise with another dealer myself, which is unacceptable. I am requesting a formal acknowledgment of their responsibility, compensation for the inconvenience and financial losses, and a confirmed repair completion date.

Richard Biddle was so helpful and attentive and very professional throughout my purchase of a new EV. Great customer service and although it is quite a journey for me from South Yorkshire, I will return in the future.

I recently left a review explaining my bad experience with Hyundai in Hessle however since my honest review I promptly was called by drive and they couldn’t be more helpful and I felt sincere with regards to my displeasure and have now turned a bad situation around so I’m happy to say my faith has now been restored as I feel they have gone above and beyond to make amends I’m just glad they take reviews seriously enough to respond and fix any issues I couldn’t ask for more

Thank you to Kallum for all his help when purchasing our car, thanks also to Andrew and receptionists for their help over the telephone.
The first time we have bought a car with no pressure to buy extras. Very easy process and the car was delivered promptly by a very polite and friendly man.

Shocker - took over a month and a complaint to head office to get the diagnostic report I paid £400 quid for. Fobbed off day after day, mechanic sick, stuff locked in his toolbox, email didn't send etc. Got no more information than "give us another £1000 for software updates and maybe we'll be able to find the fault"
What I can't understand is why not just send it five weeks ago, what have they been doing, what can they gain by the delay?
No apologies either, just a really awful hostile attitude every time you dare ask them to provide what they've been paid for. This was Hartlepool Drive Vauxhall

We would like to thank Richard Bidddle for all the help he gave us,he explained every thing very clearly and made the experience a pleasure would recommend your company gladly.