Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue... See more
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Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro... See more
Company replied
I love Driveaway Holidays! Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many... See more
Company replied
We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was... See more
Company replied
Company details
About DriveAway
Written by the company
DriveAway is Australia's leading expert in domestic and international car hire, European car leasing and motorhome rentals across the globe.
Our Products
Contact info
PO Box 1321, 2060, North Sydney, Australia
- 1300 363 500
- reviews@driveaway.com.au
- driveaway.com.au
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from DriveAway
Hi Maria,
Thank you for your review.
We are so glad that you found it simple to book with us for your hire and that we were prompt in our communications.
Safe travels & we hope to see you again soon.
Kind regards,
Ashleigh
Have used Driveaway for years and the…
Have used Driveaway for years and the price and service is always great.
9 October 2022
Reply from DriveAway
Hi Alan,
Thank you for your review and feedback.
We are so glad to hear that you are a return customer and that you had a positive experience when booking with us.
We hope to hear from you again soon.
Kind regards,
Ashleigh
Quite OK
Quite OK but there was no mention of the 2% surcharge until right at the payment stage. Not a good indication to assess the booking.
5 June 2023
Reply from DriveAway
Hi Kevin,
Thank you for your review and we appreciate your feedback. I will make sure that we reassess this stage of our booking process to ensure we are being transparent with our customers.
We hope to hear from you again.
Kind regards,
Ashleigh
WELL HOW EASY WAS THAT
Typically I’d rely on Google to get a good deal on our holiday adventures, however when I discovered DriveAway for our rental car it saved me hours of research looking for the best deal, they did it for me. The process was simple and their recommendations were all well received and worthwhile. Collecting the car at LAX was easy as I had all the required paperwork at hand, the upgrade at Alamo was very well received too.
Thank you
24 April 2023
Unprompted review
Reply from DriveAway
Hello Steve,
Thank you for writing such a positive review about your recent experience with our service. We are thrilled that you found our booking process simple and that our staff were able to provide you with recommendations based on their great knowledge.
Also... everyone loves an upgrade, so that is amazing to hear!
We strive to provide exceptional service to all our customers, and it's great to hear that we have met your expectations.
Thank you again for your kind words and for choosing our company for your needs.
Best regards,
Ashleigh
Easy to navigate and costs made clear
Easy to navigate and costs made clear. And when I had a question about drop off fees, I called Driveaway (on a Saturday) and they answered the question straight away.
19 May 2023
Reply from DriveAway
Dear Thomas,
Thank you so much for sharing your positive experience with our products and customer service. We greatly appreciate your feedback and are thrilled you had such a wonderful experience.
At DriveAway, we strive to provide the highest quality products and exceptional customer service, so it is gratifying to know that we have met your expectations. Your satisfaction is our top priority, and we are delighted to have made your experience a positive one.
If you have any questions, need assistance, or simply want to share your thoughts, please do not hesitate to reach out. We are here to help and value your continued support.
Once again, thank you for your kind words and for choosing DriveAway. We look forward to serving you again in the future!
Warm regards,
Ashleigh
Great price
Great price. Easy to navigate site and most info we needed was on the site. Also have always found Drive-Away to be reliable and trustworthy with rental cars.
26 April 2023
Reply from DriveAway
Hi Amanda,
Thank you for taking the time to leave a positive review about our prices and reliability. We're thrilled to hear that you found our prices to be great.
We strive to offer competitive pricing without compromising the quality of our services. We understand that value for money is important, and we're glad to hear that we were able to meet your expectations.
We look forward to serving you in the future!
Kind regards,
Ashleigh
Able to get prompt phone support with a…
Able to get prompt phone support with a real person and not a bot!
5 April 2022
Reply from DriveAway
Hi,
Thank you for taking the time to leave a positive review about our phone support team. We're thrilled to hear that you appreciated being able to speak with a real person.
We believe that personalised customer service is essential, and we're glad to hear that our phone support was able to provide you with the assistance you needed. Our team is dedicated to providing prompt and helpful service to all of our customers, and we're glad to hear that we were able to meet your expectations.
We look forward to serving you in the future!
Many thanks,
Ashleigh
Efficient online booking
5 April 2023
Reply from DriveAway
Dear Brian,
Thank you for taking the time to leave a positive review about our online booking process. We're thrilled to hear that you found it efficient and user-friendly.
We strive to make the booking process as seamless and easy as possible for our customers. We understand that time is valuable, and we're glad to hear that our online system was able to save you time and hassle.
We appreciate your feedback and hope to continue providing top-notch service to all of our valued customers. If you have any further comments or suggestions, please don't hesitate to reach out to us. We value your input and are always looking for ways to improve our services.
We look forward to serving you in the future!
Best regards,
Ashleigh
Peace of Mind with Driveaway
Easy to understand especially with insurance and knowing what you are covered for in the US which can be a nightmare! Looked at all the major rental car companies online which was an ordeal! Driveaway cuts through the jargon with plain English and provides prices for all the major rental companies. Have used them before in Europe on a six month car lease and they were excellent. Also the peace of mind dealing with a local Australian company. Prices are very competitive too.
15 March 2023
Reply from DriveAway
Hi Frederick,
Thank you for taking the time to leave a positive review about your experience with DriveAway. We're thrilled to hear that you found our prices competitive, appreciated our insurance offering, and found our booking process to be simple and straightforward.
We're committed to offering affordable and convenient services to our customers, and we're glad to hear that we were able to meet your needs. We also understand the importance of protecting our customers' interests, which is why we offer comprehensive insurance coverage options.
We appreciate your feedback and are happy to have been able to provide you with a great experience. If you have any further comments or suggestions, please don't hesitate to let us know. We value your input and are always looking for ways to improve our services.
We look forward to serving you in the future!
Kindest regards,
Ashleigh
a bit odd it is only on request
a bit odd it is only on request. I only want to drive in France; and I can't think of any other unique features
we will see how long it takes to get the confirmation
14 March 2023
Reply from DriveAway
Hi David,
Thank you for your review.
Confirmation should take between 24-48 hours usually. If you have any questions or concerns, please do not hesitate to reach out.
Many thanks,
Ashleigh
My booking was cancelled because of…
My booking was cancelled because of some info, but non of the links in the mail that was send to me works
27 January 2023
Reply from DriveAway
Hi,
Thank you for taking the time to share your feedback about our system and processes. We're sorry to hear that you had a negative experience with it, and we apologise for any inconvenience this may have caused.
We would appreciate the opportunity to investigate this matter further and gather more details about the issue you encountered. Please don't hesitate to reach out to us directly so we can work to resolve this issue as quickly as possible.
Once again, we apologise for any inconvenience caused, and we hope to have the chance to make things right and provide you with a better experience in the future.
Best regards, Ashleigh
Helpful operator on the phone
22 January 2023
Reply from DriveAway
Hi Andy,
Thank you for taking the time to leave a review about our helpful operator. We're glad to hear that you found our operator to be valuable and accommodating.
At DriveAway, we strive to provide excellent customer service and support to our clients. We understand that dealing with technical issues can be frustrating, so we're always happy to help in any way we can.
We appreciate your feedback and hope to continue providing top-notch service to our valued customers.
If you have further comments or suggestions, please don't hesitate to contact us.
Best regards, Ashleigh
BOOKING A CAR RENTAL IN UK
It was hard to work out how to proceed with the booking!
I have used Drive Away for all my car rentals before Covid. This time, with two brains, we struggled to know where to go on the page to proceed with the rental booking. In the end we had to click on the location of the pick up and then we were able to find where to click to get to payment etc. Seriously, that was not a great experience. I do think Drive Away is great but this needs to be improved. Thanks
16 January 2023
Reply from DriveAway
Hi Marion,
Thank you for your review.
Please provide us with more information on how you found proceeding with a booking difficult.
We are always grateful for the feedback and looking for ways to improve our processes. Your feedback to us is valuable.
I look forward to hearing from you.
Kindest regards,
Ashleigh
Reply from DriveAway
Hi Debbie,
Thank you for your review.
We are glad to hear that our website was easy to use.
Safe travels & kindest regards,
Ashleigh
Have been a DriveAway client each year for many years
I have been a DriveAway client for eight of the last eleven years. Each time I have requested a Peugeot, except for the most recent lease, which due to vehicle shortages, I was offered a Renault. On each occasion I leased for periods of 4 - 5 months. I believe that many Australians still do not know about the DriveAway experience. Once the paperwork formalities are done, the rest really is a breeze. From collecting the car (a brand new car) from my chosen point and returning it to my chosen destination, all is arranged with a minimum of fuss.
16 May 2022
Unprompted review
Reply from DriveAway
Hi Olivier,
Thank you for continuing to choose DriveAway time and time again.
We hope you choose to do so in the future again.
Please enjoy the rest of your week.
Kind regards,
Miriama @ DriveAway
Experienced and Highly Regarded Europe Leasing.
We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was dismissed as nothing serious and they would fix.
We again used Driveaway in July 2022 this time leasing a Renault. There were flight alterations and extensions before final payment and altered drop-off during the trip. These were handled promptly and expertly by staff which we appreciated.
Prices for leased cars are determined by Citroen/Peugeot and Renault and therefore can't be controlled in Australia but it's Driveaway pleasant staff and experience which make everything so easy.
12 July 2022
Unprompted review
Reply from DriveAway
Hi Brian,
Thank you so much for your feedback, it is greatly appreciated.
We hope you enjoy the rest of your week.
Kind regards,
Miriama @ DriveAway
Great Service & Extremely competitive
We hired a car for 3 weeks - Booked in Melbourne pick up Rome Airport.
The process for pick up @ Rome Airport was long (1.5 hrs) even though we had a reservation - this was due to AVIS having only 1 person on the front desk.
The car was exceptional - a Peugeot 3008 Auto which was a dream to drive.
I would recommend DriveAway anytime - great communication, easy access to contact and you get what Class of vehicle you ask for.
15 October 2022
Unprompted review
Reply from DriveAway
Hi Andrew,
With travel back in full-swing for everyone, it can get quite busy. However, we are so glad to hear how happy you were with our service. We hope to hear from you again soon!
Kind regards,
Miriama @ DriveAway
Quick and easy.
6 September 2022
Reply from DriveAway
Hi Michelle,
Thank you for your feedback and for choosing DriveAway!
Kind regards,
Miriama @ DriveAway
Car booking for Ireland 2023
Clear and helpful advice and information on website and phone. I have used this company many times before for car bookings in Europe without any problems.
23 August 2022
Reply from DriveAway
Hi Warren,
Thank you for continuing to choose DriveAway, your loyalty is very much appreciated.
Kind regards,
Miriama @ DriveAway
After trying to book a car for our UK…
After trying to book a car for our UK trip with several other companies, I finally found Driveaway and was able to book a reasonably priced car within 5 minutes.
10 August 2022
Reply from DriveAway
Hi Peter,
We are so glad to hear this.
Thank you for choosing DriveAway!
Kind regards,
Miriama @ DriveAway
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