Drivalia Portugal Reviews 

This is the worst rental company I have ever used. I have been renting cars worldwide for in excess of 25yrs.
At Faro airport the transfer bus never turned up and after waiting for over an hour another hire car transfer bus driver felt sorry for us and offered a lift to Drivalia depot. He even stated that he had phoned them to advise we were waiting for pickup. (Transfer driver was washing his mini bus when we arrived at Drivalia)
When I eventually got the car I was told if was a virtually new car with zero damage recorded. On examining the car (a complete must do with this company) I noted extensive damage to the front bumper. When I went back in to report this to staff she was rude and made me out to be a liar. What I had to do to try and get them record the damage prior to me driving was unbelievable, this must be a tactic to get money off customers. Spoke with a fellow customer on arrival and who had just returned his car advised me to take the complete insurance package as they inspect the car looking for something to charge you for on return. He had just been charged for a small mark on a plastic panel which he is certain he never caused.
Finally the car was neither clean inside or outside and there was rubbish still in the car from a previous customer.

Very rude customer service at the office location. 3 separate employees advised 3 different things in regards to the A22 toll payment. Upon returning the car we were informed of an outstanding toll payment which was not flagged up when adding the toll with the second member of staff who ensured us that €20 was all we needed to pay for the full month. When challenging the fact that we were misinformed, not an apology was given and we were instead told that “if you refuse to pay, we will take it off your deposit anyway” (we were not refusing to pay by the way). Very rude and unhelpful staff indeed. Be careful when dealing with them as they will try and charge you more than they let on.

Collection takes along time 1-2 hours, they hard sell you various extras, some staff were incredibly rude and abrupt. I won't be using this company again and will definitely stick to the in terminal companies next time. Only open 8am-8pm so if you need to drop off/collect the vehicle out of hours you'll either need to drop it early and make your own way to the airport, park it in the car park they suggest at 35euros, or collect at another time. Over the phone they said someone would meet us on arrival out of hours we called at least 4 times to confirm this was happening and no one turned up to meet us, leaving us stranded late at night. No one answered any of the contact numbers even other rental companies tried to help but with no response. Had to collect the following day with no apology they brushed it off. Seriously a nightmare company

Drivalia Portugal should be avoided. In my 40 years of renting cars, I had the worst experience ever. I had booked a car for one month, collecting in Porto. Booking was made five months in advance. When I contacted them 3 days before rental start, to confirm, they cancelled the booking. I only received half of the deposit back and a third of the refund went on bank fees, because they chose to refund through international banking. Never use this company.

I have a long email chain of proof for this story, including the email from Drivalia that cancelled my booking. I communicated with Jose in customer service frequently. He has stopped answering my emails.

Very very bad service as we speak. We at the airport waiting for a shuttle bus to take us to the offices. The phone was not going through. We got here around 20:00hrs and now it’s 21:50hrs. We are going cancel our hire now. I would never recommend any one. Save your self problems avoid

service at the reception desk very unfriendly and with illogical rules. poor quality and badly prepared cars. they do not deliver with a full fuel tank and ask that to be returned as it was received. how do we guess the amount to replace in the tank of an unknown car? it doesn't even have logic

We rented a car for 11/2 months in February. We were very impressed with the quality of the almost brand new Ford Focus that we got. The service was prompt and friendly. We would recommend Drivalia at the Lisbon Airport.
The office is in a well equipped facility and is about 10 minutes from the airport. The shuttle is prompt.

I rented a BMW online and received an American car when I arrived there in Lisbon. Upon my return of the vehicle they found a couple of very small scratches on one of the wheel hubs and said that it was my fault and charged me 75 Euros and told me to fight it out with my insurance company. I'm certain that the small scratches were not done by me yet they charged me and when I received the car I wasn't looking for scratches on any of the wheel hubs but instead was looking for damage on the body of vehicle itself. I would never recommend this company or will I ever use them again.

I've come across Drivalia recently on one of my business trips to Lisbon and I was really pleased with the whole experience. The pool of options is not the biggest but nevertheless, it covers pretty much anyone's needs. Simple process, with no hustle of extra insurance that you get with other rentals.. overall great experience.