Drivalia Italia Reviews 15,920

Laura and the team at Torino Caselle airport are brilliant

I met very friendly and helpful stuff,Best ever company

One of the worst rental compenies we have ever rent a car from. NO service. NO answers. NO care at all.. the car broke down a no one answerd, no replacment, we spent money and lost time from our vication. when we asked for refund - NO answer. we sent an email with all the expenses and no one from the company returns an answer. we will make sure in every media, people will know NOT to rent from Drivalia

All good, I liked the service a lot. Everything was quite quick and easy. Nice communication and I got everything I needed

Great car, great service!

If I could give minus 5 stars, I would.

Where do I begin with this awful company?

I booked a Fiat Tipo estate from Turin Ariport for the following key reasons:
1) large 550L boot for 4 people's worth of luggage
2) Metal roof for a magneti ski rack which I brought at my own expense
3) Petrol for a long 750km range
4) Manual for engine braking on descenets which was critical for snowy mountain roads
5) Light weight (1.4 tonnes) which means braking is much easier and less dangerous if I lost traction.

I even called the night before to ask if everything was ok and they assured me it was.

When we got to the desk the next day, they had no cars left except for EVs. No surprise there - who in their right mind rents an EV when you don't know the area/charging network and have distances to drive? Hertz sold over half of the US fleet for making the catastrophic mistake of buying thousands of teslas. Go figure.

They said they had a Jeep Renegade or an EV. The renegade had only 350L of boot space and they assured me the EV was much bigger. I asked if I could phone the company I booked with to see what could be done and also to call my airbnb host to check for charging options. Nothing could be done but the airbnb host did have a home charger. When I went back to the desk I checked for myself what boot space the EV (MG Marvel) had and it was only 357L. So I said I'll take the Jeep and they told me they already gave it away.

I had to take the EV. After having been lied to about the boot space, they then lied about the range. They said it does over 400km. I got in, turned it on and it was 95% charge but only showed 210km of range. Brilliant. The boot was pathetic for an SUV and especially for an EV - you'd think there would at least be more space but no.

As I drove through the mountains, the range plummeted. Our journey was 130km and the battery was pretty much done by the end. As we neared out destination, they called to tell me they forgot to give me my passport and driving licence. Didn't help the stress. Luckily my friends who landed the next day brought them to me.

The car lost 5% of charge overnight and I paid £45 to put 60% (about 120km) into the battery on a public charger.

The car was so heavy that every time I braked I was gripped with fear. Once, it broke traction and slid and my god you can feel the 2+ tonnes. It did not want to stop. And it was RWD so under acceleration in hairpins, the back constantly stepped out. The regen was too weak on the descents so I had to use more brakes which was worse.

The frunk would freeze shut so we coudnt get to it unless we had a lot of water to hand. The heating wouldnt turn on initially and we had to keep the windshield clear with T shirts. Oh and it had a glass roof, so my ski rack didn't work. Wasted £100 right there.

Finally, when we got back, after having paid around £100 to do £450 km (would have cost £35 with petrol), the desk tried to pull one last fast one on me. They said it was a full-to-full policy. Who on earth has a spare 1-2 hours to find a fast charger close to the airport and make sure it's fully charged up?!?! Utter disgrace. Luckily, after reminding them I booked a petrol vehicle, they let it slide.

Never again. This company is run by clowns. Clowns who think EVs are what people want when it comes to renting. Clowns who lie. Clowns who forget to put snow chains in the car (that happened). Clowns who forget to give me back my documents. Clowns who can't honour the bare minimums of their contract.

Even now they claim it's a similar car. They even had the gall to call a car that had a quarter the range, almost half the boot space, no engine braking, 1.5 times the weight, the wrong fuel type, and opposite wheel drive an UPGRADE that was SIMILAR.

Do not rent from them. Pay more and steer clear.

Lying thief’s

Rubbish company, dirty smashed up cars, staff can’t do there job properly.

⚠️ Cuidado al reservar online con Drivalia: un error en el pago puede dejar tu dinero bloqueado ¡Durante meses!

Mi experiencia con Drivalia ha sido muy estresante por la mala gestión de un problema con el pago online y una atención al cliente poco resolutiva.

Intenté hacer una reserva online con tarifa prepago. Durante el proceso de pago la web dio error y nunca recibí confirmación de la reserva, pero aun así el sistema generó una preautorización de 130,08 € en mi tarjeta de débito, dejando ese dinero bloqueado en mi cuenta.

Al no tener confirmación, tuve que hacer otra reserva nueva con pago en la recogida, que finalmente pagué correctamente en el mostrador en la oficina de Napoles.

El problema es que la retención del primer intento sigue bloqueada, y según mi banco puede permanecer así hasta dos meses si la empresa no envía una confirmación formal de cancelación o liquidación de la operación.

Cuando contacté con atención al cliente, la respuesta fue confusa: simplemente indicaron que la preautorización estaba “asociada a la reserva”, aunque en realidad correspondía a un intento de reserva anterior fallido. Mientras tanto, el dinero sigue retenido.

Esto significa que puedes encontrarte en la siguiente situación:

Intentas reservar online.

El pago falla.

El dinero queda retenido igualmente.

Tienes que hacer otra reserva y pagar de nuevo.

Y el dinero del primer intento puede quedarse bloqueado durante meses.

Este tipo de gestión genera mucha ansiedad e incertidumbre para el cliente. Un sistema de reservas debería ser capaz de manejar errores de pago sin dejar cantidades bloqueadas durante tanto tiempo.

Mi consejo para otros clientes: si alquilas con Drivalia, evita el prepago online, porque si ocurre un error en el proceso de pago recuperar tu dinero puede convertirse en un proceso muy largo.

⚠️ Be careful when booking online with Drivalia: a payment error can leave your money blocked for months!

My experience with Drivalia has been very stressful due to poor handling of an online payment issue and an unhelpful customer service response.

I tried to make an online reservation using a prepaid rate. During the payment process the website returned an error and I never received any reservation confirmation. However, the system still generated a pre-authorization of €130.08 on my debit card, leaving that money blocked in my account.

Since I had no confirmation, I had to make another reservation with payment at pick-up, which I later paid correctly at the counter in the Naples office.

The problem is that the hold from the first attempt is still blocked, and according to my bank it may remain there for up to two months if the company does not send formal confirmation that the transaction has been cancelled or settled.

When I contacted customer service, the response was confusing and unhelpful. They simply said that the pre-authorization was “associated with the reservation”, even though it actually corresponded to a failed booking attempt made earlier. Meanwhile, the money remains blocked.

This means you could easily end up in the following situation:

You try to book online.
The payment fails.
The money is still held on your card.
You have to make another reservation and pay again.
And the money from the first attempt may remain blocked for months.

This kind of situation creates a lot of anxiety and uncertainty for customers. A booking system should be able to handle payment errors without leaving funds blocked for such a long time.

My advice to other customers: if you rent with Drivalia, avoid prepaid online bookings, because if something goes wrong during the payment process, getting your money back can become a very long and frustrating process.

Has to be trusted and do what they say.

I had an overall acceptable rental experience with Drivalia, but several aspects of the service were disappointing.

At the time of vehicle pickup, I was initially offered a different and significantly cheaper car than the one I had booked, while being asked to pay the same price. After some discussion, the issue was eventually resolved, but it did not create a good first impression.

During the rental, a warning appeared indicating that the engine oil level was low. I spent a significant amount of time calling multiple phone numbers trying to reach customer support and understand what I should do. After contacting several representatives, I was finally advised to purchase the oil myself and add it to the vehicle.

I followed these instructions and purchased engine oil for €28. I provided the receipt and all requested documentation in order to receive the reimbursement.

Unfortunately, the refund process has taken over a month. I have sent several emails, provided documents multiple times, and repeatedly received responses saying that the request was being processed, but no clear resolution was provided for a long time.

The amount itself is small, but the lack of communication, the time spent contacting support, and the delay in processing such a simple reimbursement do not reflect well on customer service.

I hope this matter will finally be resolved soon and that the company improves its service and support process for future customers.

The company would not accept my credit card issued to my home German address by bank Norwegian which operates in Germany purely based on the fact it's a bank from another country. This is actually illegal according to the European law (although stated in T&C). They would not refund me for anything and I had to get a car on the spot from another company (which accepted all documents without any problems).

Very reliable and great service from the guys at the store! We loved our panda

Extremely disappointed with this situation and, based on the reviews about Drivalia, it seems to be a recurring scenario. The final amount for an 8-day rental increased significantly: €1,040.55 (Drivalia) + fuel and road tolls (over €100) + €104.60 paid to DoYouItaly for Platinum Excess Insurance. In total, that’s around €1,245 for 8 days!
Before the trip, I had already paid extra for Platinum Excess Insurance, and the email clearly stated: “DRIVALIA will ask you to leave a deposit of 500.00 €. They won’t actually take any money – they’ll just block the deposit from your credit card in case there’s any damage.” Therefore, I was convinced that the €500 was only a deposit hold that would later be released, not an actual additional charge or a way to “inflate” the price.
It gave me the impression that in situations like this, companies take advantage of customers’ fatigue and reduced alertness. We arrived at Turin Airport very early in the morning after a night flight. We waited for more than an hour for the Drivalia office to open, even though competitors’ offices had been open for a long time and were already serving customers. When Drivalia finally opened, a person apologized and cut in front of us “just to ask a quick question,” but the staff then started preparing rental documents for him, even though it was obvious we were first in line. Later they apologized for the mistake and began serving us.
At first, they said that replacing our booked electric vehicle with a hybrid was not possible, but later they still “found” a suitable car. When I saw the amount of €1,040.55, I was shocked, because I expected that 8 days of rental would cost around €600 at most. The invoice was in Italian, and while speaking in English I was reassured that the amount payable for the rental would be about €540 and only “slightly” higher due to the vehicle change—especially considering that I had already purchased Platinum Excess Insurance in advance. That is why I had no reason to expect such a large increase in the final amount, particularly when I believed the €500 was a refundable deposit, not an additional expense.
Unfortunately, I have spent a huge amount of time exchanging emails with Drivalia, and the response is essentially always the same: “you signed.” Yes, I signed, but I signed documents prepared in Italian while explaining in English that the payable rental amount should be around €540 plus a small change fee. This practice—where a deposit (€500) effectively turns into an additional charge—seems highly unfair to the consumer and very profitable for Drivalia.

I hired a car through voyage-prive.es at drivalia Italy. On their site when you book a car all risk( supercobertura) it is costing €6 p.d.extra. Now i have to pay on arrival €30 p.d.extra they say.( Voyage Prive already paid the normal renting price) This is costing twice the renting price in the end!!!! Voyage- prive doesn't get an answer from them and for me i had to send several messages before they answer my question satisfactory.....client service is not adequateand is beating around the bush.

Very east booking process. Hope the pick up is the same! X

Be careful, their advertising was misleading and they send incorrect invoices. And they don't resolve these ambiguities, they just aggressively collect unjustified debts.

this is a terrible company, if you don't purchase their insurance they will charge you on anything on the vehicle that's not even a damage you did or even a damage, absolutely terrible, stay away from it far as possible

Maybe got lucky but our whole experience with Drivalia was perfect! Vehicle was clean and in perfect condition. Staff (especially Francesco) were very attentive, amusing and helpful. Maybe 20 minutes until we drove away. Return was uneventful. No hidden or extra charges. A very pleasant experience.

Forgot credit card at home and couldnt get a car. Recieved refund 50%