I’ve ordered from this website a few times. Each time my order eventually arrived. However, the last order took a very long time to process. I had to email them several times, but they never replied.... See more
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Highly recommend.No point in looking for another shoop. Dr. GrowKit is very fast with delivery. Ok, it's a little expensive to deliver outside Netherland but for me spending 10€ more for delivery it's... See more
In my opinion, the store is worth recommending, they have a wide selection of very good quality products. Very nice and helpful customer service, in case of any problems, easy communication and quick... See more
Fantastic company. Had issues with my first order not arriving. The team at Dr Growkit swiftly sent me a replacement order, which arrived the day before my Birthday. The double visions were excellent!... See more
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Order not received after 2 months, no refund, no response
Unfortunately, I can no longer recommend Dr Growkit or their newer company, NatureSmartShop, based on my recent experience.
I paid approximately €69 for my latest order. To be fair, they did attempt to reship the parcel twice after the original shipment did not arrive, and both times the parcel appeared to go missing according to the tracking information. I made payment at the end of March, and it has now been nearly two months. I have been very patient throughout the process. However, despite the reshipments, I still never received any of the parcels, and the latest tracking appears to show the shipment stuck in customs.
What has been most disappointing is the lack of communication and customer support afterwards. I sent multiple follow-up emails requesting assistance and eventually a refund, but they became unresponsive.
In the past, I also received products from a previous batch that had some mould issues. At the time, I chose not to complain because I understand these are organic products and occasional issues can happen. However, the way this recent situation has been handled has significantly changed my view of the company.
My overall impression is that the companies are fine when orders arrive without complications, but if there are shipping problems or issues with the order, customers may struggle to get support, communication, or resolution.
Very disappointing experience overall.
No Costumer service
I’ve ordered from this website a few times. Each time my order eventually arrived. However, the last order took a very long time to process. I had to email them several times, but they never replied. They seem to have no customer service at all. Perhaps they don’t respond to UK customers, possibly because the product is illegal here
Drgrowkit 🤩
Brilliant company did everything they said they would.
Excellent tracking on order and amazing delivery time.
Severe stomach cramps even 48 hours later
I usually purchase their microdose but I tried their Pink Paradise and another microdose product for some reason the product was sour upon consumption. I emailed the company haven't heard back on this. The Pink paradise I took less than the recommended quantity. For somer eason I had really severe stomach cramps even 48 hours after ingestion. I've never experienced this with higher doses with another source. I had to throw away the remaining of the pack. It's concerning. Not sure if something happened during transit or if there was contamination during preparation. Shipping was relatively quick though
The Box and Produkts where muldy ...aß…
The Box and Produkts where muldy ...after delivering. And i send an Email, because of this Problem.... and never resieved a respondse...
So i think IT was the Last time i orderd somithing in the Shop..:-(

Reply from Drgrowkit
Don't buy nothing from them you'll…
Don't buy nothing from them you'll never receive your package 200 pound stolen what a god awful company

Reply from Drgrowkit
Quick delivery, no trip
The package arrived quickly, no issues there. However, the truffles had no effect on me, literally zero. I drank a whole package in a smoothie, twice, and nothing at all.
Everything was great and a serious…
Everything was great and a serious first harvest!!!
I will be shopping here again!!!Thanks!!
Amazing service and delivery too
I have still not received my order
I have still not received my order or had any replies to my emails on the matter. Money taken and no delivery!
Great service
Have made a few orders now and all have been delivered fine.... Recommended
Great service very happy
Fast delivery, ok product
Fast delivery, but I expected more from the product. Took whole 25g and the effects could be better :)
Your Growkit never reached me
Your Growkit never reached me, I payed for nothing and I'm still waiting since approximately two months now!!
I wrote a mail to your support address on november, 12th.
I didn't get an answer so far...
The order number is #8020.
Please answer and help me.
Update: I got an answer now...
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