Drewberry™ Reviews 

235
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and professional when guiding them through various policy options. People truly appreciate the clear, prompt communication and efficient support received throughout the entire application process from start to finish. However, some reviewers noted that certain application procedures felt a bit complex or moved noticeably slower than expected. A few individuals experienced occasional frustrations or minor challenges when dealing with specific updates, follow-ups, or policy requirements. Despite these occasional delays, consumers generally felt well supported and remained satisfied with the overall outcome of their insurance setup.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising advisers for providing an exceptionally smooth,... See more

Service

Reviewers mention positive feedback about service, noting that protection experts provide prompt, thorough,... See more

Customer service

People report positive experiences with customer service, highlighting that advisers are knowledgeable,... See more

User experience

Consumers find user experience to be an exceptionally smooth and reassuring process from start to finish.... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joolz and Alex were incredibly helpful throughout the process of setting up our policy for myself and my partner. They were clear, patient, and professional from start to finish, taking the time... See more

Rated 5 out of 5 stars

Once again, Alex Weir has done a fantastic job with our annual health insurance renewal, saving us thousands of pounds by switching providers. We can't speak highly enough of the service provided by D... See more

Rated 5 out of 5 stars

Rauri was very helpful in helping me set up my income protection insurance, explained all of my options and the differences between each policy. He made the whole process very stress free and easy. I... See more

Rated 5 out of 5 stars

All round exceptional service. Darren went above and beyond to ensure I was matched to the best provider to suit my needs. Kept me on track and felt supported throughout the process. Highly recommend... See more


Company details

  1. Income Protection Insurance Company

Written by the company

We are a fast-growing UK advisory firm with offices in London and Brighton. We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions. Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(235)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Danny was really well informed with the insurance products available to me. He was also very quick to respond to any questions and was really good at explaining the policy for me.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Well informed and supportive team

Was recommended the company from a work colleague to obtain some Income Protection. Ben and the rest of the team were a great help in sorting this and clarifying the many questions that I had. Ben was very well informed and quick to follow up on anything that was a grey area. I feel confident that I have the correct information and coverage with ongoing support into the future.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Ben Brooks at Drewberry- fantastic!

Ben Brooks at Drewberry helped me organise loss of income insurance for my career in aviation, which was tailored to my personal needs. His communication was fantastic and it couldn’t have been easier and clearer to set up. Thanks Ben and everyone else for their help and will be 100% suggesting this to my colleagues.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Darren was a very knowledgeable advisor who took me through all the options and ensured I had all the information to make the right choice.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend the service!

Wonderful service from start to finish. Samantha took my initial consultation and discussed the policy in detail. She was always available for any questions I had. George dealt with the application swiftly. Overall very satisfied with the service and will be recommending them to colleagues looking for cover.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Good

Good communication and knowledge from Samantha, who helped me to choose the right policy.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Arranged life and income protection insurance …

Arranged life and income protection insurance through Drewberry and have to say they were superb from start to finish. Ben Brooks was my case manager and I cannot speak highly enough of how professional, friendly and diligent he was. He listened to my concerns and worked very hard to secure me a great deal with strong terms. Because of a previous, but now cured, health issue, it meant the process took a little longer, but Ben was patient, knowledgable and always looked after my best interests. Special mention to Johanna, George and Matthew as well who were also very helpful during the process. Great professional company and would not hesitate to recommend! Thank you.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Danny at drewberry recommended

Danny and his team have been incredibly professional and helpful through a challenging application. The process has been made really simple and I feel well informed about my options and the policy Iv selected.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Very professional company

My husband is self employed so needed some income protection insurance. I phoned Dewberry and found them very professional, knowledgeable and friendly. They were very patient and took the time to explain everything in detail whilst making sure we got the cover we needed. They went through various options so we could choose a policy to fit with our finances. They sent me all the details we spoke about by email so I had time to review and change anything. When they said they would phone me they did so at the time stated. Even when a meeting overran at their end and they couldn't ring they messaged to let me know they would be a little late and apologised. I never felt pushed and in fact changed my mind a few times with no problem and we never felt we had to make a rushed decision. Very impressed with everything about this company and now we're relieved we have cover if my husband cannot work due to illness or accident.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Danny and the team at Drewberry were very helpful setting up my insurance and helping me understand the terms of the policy, all while working around my hectic work schedule. Many thanks!

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Darren was fantastic from the very first call. He listened to my requirements, made appropriate recommendations, and clearly explained the process. Ably assisted by Cristina, I now have the correct cover in place to protect my income and family should the worst happen. I would definitely recommend Darren and Drewberry.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

SOLVED BY SAMANTHA

Went through this organisation to get some critical illness insurance. Spent a lot of time and effort. Took a long time for them to get back to me - have now spoken to them and they have explained why they had to wait. Samantha has turned a very poor experience from the insurer (Guardian) to a very good experience; showing real care and interest...well done Samantha

17 April 2024
Unprompted review
Drewberry™ logo

Reply from Drewberry™

Hi Gary,

Thank you for taking the time to leave a review. I'm sorry you've not had a positive experience.

Via Trustpilot, I've requested some additional information so we can look into this for you as currently we don't have your details.

Thanks,
Tom
Director

Rated 5 out of 5 stars

Pilot Income Protection

I initially made contact with Drewberry knowing very little about income protection but Sophie helped from start to finish to get the right product for me. Thank you

22 May 2024
Unprompted review

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