Dresslova Reviews 

98
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the dresses' beauty and quality, often finding them to match website images and featuring luxurious materials or good stitching. Some also highlighted fast shipping and perfect fits, including custom-sized items. However, some people mentioned significant order and delivery issues, such as long waits, items not arriving, or being sent to wrong addresses. Other reviewers were not happy with product quality, citing inferior materials, items not matching descriptions or website photos, and poor construction. Many also reported sizing problems, with garments not fitting despite adherence to size charts.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers express satisfaction with... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing delight over beautiful... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues with sizing despite carefully... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping and timely... See more

Website

Users describe ambiguous interactions with the website, with some expressing satisfaction after being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress is beautiful and it arrived in good condition, though it needed a good iron. However, it was way too wide for me so I had to take it to a tailor to get it fixed. Thanks anyway.

Rated 4 out of 5 stars

Great, the fabric could indeed be better. But overall excellent. This is a birthday gift I bought for my sister

Rated 5 out of 5 stars

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter arou... See more

Rated 1 out of 5 stars

Do NOT buy anything from them. Take a screenshot of the dress you want, Google image reverse search it and find the dress through original seller or a different shop. Listen to everyone... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(98)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Quailty at Reasonable Prices

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter around the waist but upto you, they have size chart for all dresses

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware of scammers.

Beware of scammers.. dress looked completely different and was super dirty. They don’t even want to refund.

8 December 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we carefully inspect every dress before shipping, so the "very dirty" condition you mentioned is generally not possible. Please contact us if you encountered any issues.

Rated 1 out of 5 stars

I ordered from this website

I ordered from this website, but I was scammed. The dress wasn't shipped and I didn't get a refund. No one is replying to my messages. It's better to buy from trusted websites.

24 September 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, please send us your order number so we can look it up. Our website has a customer service team, and they will respond to your messages. Please check if our reply has gone into your spam folder, or perhaps the customer service team is on vacation and therefore unable to respond immediately.

Rated 1 out of 5 stars

I have been waiting for weeks

I have been waiting for weeks , it says delivered today which is a Sunday here and delivery does not happen so this is obviously a scam and I will be letting all social media platforms know that ! SCAM !

9 November 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we are not scammers. Could you please tell me which order you placed? Please email me to inquire. The approximate arrival time is also listed in our shipping guidelines; you can check there.
We have checked the name, email address, and mobile number you provided, but we were unable to locate your order. Did you perhaps leave your review on the wrong website?

Rated 1 out of 5 stars

I would not recommend anyone to buy…

I would not recommend anyone to buy from this place, not only they don’t do returns but also you can’t exchange unless the dress came with a problem like a stain or being ripped . I usually wear a medium but there was no clear chart. When I contacted them they claimed that this is my problem, where is the problem to exchange with a bigger size we are ordering online problems and incorrect sizes will always appear but they will not help with anything. My first and last time buying anything from that store do will never recommend.

5 November 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we have a clear size chart on each of our product pages, and our return policy is also clearly stated that we cannot resend items for free if the issue is not a quality problem. I will have our after-sales service contact you. I'm sorry.

Rated 1 out of 5 stars

Never got it delivered to my home

Never got it delivered to my home. The tracking link says so but the delivery proces was already doubtful and shady.

25 October 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, please contact us to see if the package is lost and we will help you resolve the issue.

Rated 2 out of 5 stars

Dress was cheap looking and the…

Dress was cheap looking and the underlayer was bunching up underneath as it wasn’t even sewn into the outer layer.
It also looked different to the one the model wore and the returns process was so hard I ended up paying almost half of the price of the dress to return

2 November 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, it's normal for clothing to develop some wrinkles during transportation. They will return to normal after washing. Please understand.

Rated 5 out of 5 stars

10/10

Great pricing! Didn’t take too long to arrive maybe around 1-2 weeks. And great quality

17 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy anything from them

Do NOT buy anything from them. Take a screenshot of the dress you want, Google image reverse search it and find the dress through original seller or a different shop.

Listen to everyone telling you the customer service sucks. Only way to reach them is via email & they don’t even respond in a timely manner or solve the issue.

We paid expedited shipping, didn’t even receive the items. Called USPS and major carriers, they couldn’t locate package.

Per who ever runs their IG
“our headquarters is in Australia, but we purchase goods from China and ship them out, as you know, because factories and labor are cheaper there”.

All in all terrible, terrible, Terrible service.

I’ll make a review somewhere with screenshots of all interactions to help future buyers.

You’d probably have better luck with Shein.

26 September 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we use WhatsApp to contact you. We're not always online via email, so we can't respond promptly. We recommend contacting us via WhatsApp.
Our styles are all manufactured in-house, and the quality is much better than Shein. You get what you pay for.

Rated 1 out of 5 stars

terrible customer service/no return

I ordered some women dresses online and they came later than scheduled delivery. I didn't like the quality as the dresses were of inferior quality. I emailed them asking for return label but they completely ignored me. I still email them every day but there is absolutely no response. Please do NOT buy anything from them. The only way to contact them is through email and they never get back to you if you choose to return the items.

30 August 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, we are very sorry. We checked your email and we did reply to you, but we did not receive your reply. Please check if our email has gone into your spam folder. We also have WhatsApp to contact you.

Rated 5 out of 5 stars

Elegant dresses

I ordered a white silky dress which exceeded my expectations. It’s soft, smooth, and drapes beautifully without feeling flimsy. Shipping was fast, and it got here just in time for my birthday. I can’t wait to wear it out.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

floral dress

Beautiful floral dress that I ordered, just like on the picture and the length is perfect for me.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered dresses for event

Ordered dresses for event , paid express delivery as states on website within 5-7 days - didn’t received on time- was told we need preparation time as well- arrived late - send back all dresses paid £30 fir return delivery - and didn’t received my cost of back for express delivery .
I lost so much money in return of nothing.
Very disappointed with service .
will never recommend as its not convenient to return if its nt good fit.

23 June 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, 5-7 days is only the logistics transportation time, not the time to receive the goods. It usually takes 2-3 days to prepare for shipment.

Rated 2 out of 5 stars

Return Process is terrible.

I bought three dresses from the shop, I kept one and decided to return the two others. The return process was so complicated and they ended up charging me more money than I thought they would for the return. It’s mentioned that we have to pay for the customs but nothing else about the return process really, just that we have to follow their instructions. Turns out that we need to put in the addresses manually for the return, we have to pay for customs, we have to wait 2-3 weeks until it arrives to customs for them to refund the money, and on top of that they still charge us extra for customs clearance and shipping logistics. I spent around $140 USD for the dresses and ended up paying almost $50 for the return. I got less than half of the money in return, all for a single dress. The quality of their clothing isn’t terrible and their customer service wasn’t bad at all, but i’d never buy from here again now knowing what their return policy is. I wouldn’t recommend buying from here especially knowing that you might return what you buy.

11 June 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we are sorry. For returns not due to quality issues, we do not include the return fee. However, if you have paid customs duties, we will not deduct the customs duties again. Please check whether you have actually paid the customs duties when you returned the goods. If so, you can ask customer service to refund you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look