Overall would have been a five but had to deduct a point because the Drench universal waste broke almost immediately. Everything was fitted by a very experienced and qualified plumber, his opinion and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Im having difficulty with Evri, the courier used by Drench. My package may have been lost according to Evri’s chatbot, with little information or resolution. However, I contacted Drench directly today... See more
Company replied
What stood out about Drench was very good customer service and communication. We had a few issues getting the bathroom furnishings we wanted on time, which was not Drench’s fault, but supplier issues.... See more
Company replied
Premium quality. Delivered at specified time and delivered into my home, which as it was too heavy for me to lift was much appreciated. Order processed swiftly. Although I hadn't realised, all parts c... See more
Company replied
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Designer
Written by the company
Beautiful, affordable designer bathrooms from Drench. A wide range of great brands, free consultations, expert 3D design service, and fast, free UK delivery over £500. Find the bathroom of your dreams at Drench.co.uk
Drench UK – The Bathroom of Your Dreams
Written by the company
- Customer service that is genuine, helpful, and 100% human
- Chat with us, or pop us an email — no matter how you like to do things, our team of friendly bathroom experts are here to help make your bathroom dreams come true. We're open Monday to Thursday 8am - 8.45pm, Friday 8.30am - 4.45pm and Saturday 9am - 4.45pm (closed for lunch between 1-2pm). Alternatively, head to our 'Help Hub' to get answers to your most common questions.
- Don’t settle for anything less than “I love it"
- Having a home that makes you love every morning might feel out of reach - a reward for the rich or lucky - but the only barrier is the belief that leisure isn’t necessary or that luxury means expensive. Leisure is essential, our prices are the fairest you’ll find, and ‘luxury’ simply means ‘better’. Don’t settle for anything less than the best. Start with having a bathroom you love - we reckon it's the most important room in the home (we would say that).
- 90 days to change your mind
- We want you to be 100% happy with every item you purchase from us so we offer a 30 day money back guarantee if you aren't happy with your item, or have simply changed your mind, and we also offer a 90 day exchange guarantee for when your plans change.
Contact info
447 Commercial Rd, East Parley, Christchurch, BH23 6DS, Bournemouth, United Kingdom
- 01202 612 800
- hello@drench.co.uk
- drench.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was of good quality and the…
The product was of good quality and the delivery was on time.
24 August 2026
Reply from Drench
Hello Liza,
Thank you for your wonderful 5-star review! We are so pleased to hear that you were happy with the quality of the product and that your delivery arrived on time. We appreciate your feedback.
Thanks and best wishes,
Vanessa at Drench
Can't believe ordered and delivered in…
Can't believe ordered and delivered in 2 days beautiful vanity unit and sink good value for money and adds colour to a plain tile bathroom great service thank you
19 August 2026
Reply from Drench
Hello,
Thank you for your wonderful feedback! We are so pleased to hear that your vanity unit and sink were delivered so quickly and that you find them to be good value. It's fantastic to know they add a lovely splash of colour to your bathroom.
Thanks and best wishes,
Vanessa at Drench
Good comms and good products
24 August 2026
Reply from Drench
Hello Steve,
We are so pleased to hear that you're happy with both our communication and the quality of the items you received. We truly appreciate your positive feedback!
Thanks and best wishes,
Vanessa at Drench
Great company and great communication.
Easy to order.
Kept up to date with delivery. Very happy with product.
19 August 2026
Reply from Drench
Hello Caroline,
We are so pleased to hear that you found the ordering process easy and that you were kept updated on your delivery. It's wonderful to know you are very happy with your order!
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello David,
Thank you for taking the time to leave us a review. We're so pleased to hear that your order arrived as promised and was well-packaged. It's wonderful to know you're happy with the order!
Thanks and best wishes,
Vanessa at Drench
Satisfaction guaranteed. Well done Drench!
It's the second time I have used this company and I am particularly impressed with their easy to navigate website that offers a great variety of products and styles for your bathroom makeover.
Delivery is stress free with a scheduled date provided after placing the order and on the day you receive a phone call to advise that you will be the next customer on the route.
I thoroughly recommend this company.
RTM, Warrington
19 August 2026
Reply from Drench
Hi Roy,
Thank you for your 5-star review. We are so pleased to hear about your positive experiences with us, especially regarding our website's ease of use and product variety for bathroom makeovers. It's wonderful to know our delivery process, including the scheduled dates and pre-delivery calls, contributed to a stress-free experience for you. Thank you for your recommendation!
Thanks and best wishes,
Vanessa at Drench
Received everything in a very timely…
Received everything in a very timely manner. All looks high quality not installed yet. But ordering and delivery all went smoothly.
17 August 2026
Reply from Drench
Hello,
Thank you for your kind feedback. We're so happy to hear your order arrived promptly and that you're pleased with the quality! We appreciate you sharing your positive experience with our ordering and delivery process.
Thanks and best wishes,
Vanessa at Drench
Sue was so helpful and patient
Sue was so helpful and patient. As someone who has never bought a bathroom in store never mind on line, she was professional and kind. I highly recommend her and DRENCH.
29 August 2026
Unprompted review
Reply from Drench
Hello,
Thank you for taking the time to leave us a review. We are so pleased to hear that our team member provided such professional and kind assistance, especially for your first online bathroom purchase! We truly appreciate your recommendation.
Thanks and best wishes,
Vanessa at Drench
Great price and quick delivery too…
Great price and quick delivery too can’t complain about the quality of the product
18 August 2026
Reply from Drench
Hi,
Thank you for your 5-star review! We are so pleased to hear that you are happy with the pricing and the quick delivery of your product. We appreciate your feedback.
Thanks and best wishes,
Vanessa at Drench
another how did we do request
When ordering products online, the web site and how its presented helps. The whole process was seamless. its not the first purchase I have made and everything was as one expects. That said I do despair @ the how did we do constant need for validation e.mails. When you pass on, Im convinced the last thing in the coffin will be a card saying thank you for choosing us for your final journey leave us a review on trust pilot!
21 August 2026
Reply from Drench
Hello,
We are truly grateful for your continued loyalty and for highlighting the seamless experience you consistently have with our online ordering process. We also appreciate your feedback regarding the "how did we do" requests. We understand that these can become repetitive, and we are always looking for ways to refine our communication to ensure it enhances, rather than detracts from, your overall experience with us.
Thanks and best wishes,
Vanessa at Drench
Great customer service.
What stood out about Drench was very good customer service and communication. We had a few issues getting the bathroom furnishings we wanted on time, which was not Drench’s fault, but supplier issues. We also had a couple of snags during the fitting with missing items, again not Drench’s fault. Customer service was very good, we resolved all problems without delaying the fitting and any refunds were quickly actioned.
12 August 2026
Reply from Drench
Hello David,
We're so glad to hear that our customer service and communication stood out to you, even when faced with unexpected challenges from suppliers. It's truly rewarding to know that we were able to resolve all issues efficiently and without delaying your fitting. We appreciate you acknowledging our team's efforts in ensuring a smooth experience and for your kind words regarding the quick action on refunds. Your positive feedback means a lot to us.
Thanks and best wishes,
Vanessa at Drench
Very kind man on the phone that was so…
Very kind man on the phone that was so helpful
17 August 2026
Reply from Drench
Hello Nicola,
Thank you for your wonderful review! We're so pleased to hear that you had a positive experience and found our team member helpful. We always strive to provide excellent service.
Thanks and best wishes,
Vanessa at Drench
Print and efficient service
Very easy to order plus response and despatch very quick, only slight issue was notifications fir deliveries were very short notice allowing us little to no time to ensure we were available to receive goods
13 August 2026
Reply from Drench
Hello,
Thank you for your kind review. We're glad to hear our ordering process and dispatch were quick for you. We understand your concern regarding short delivery notifications and appreciate you bringing this to our attention. We are always working to improve our communication.
Thanks and best wishes,
Vanessa at Drench
The customer service was excellent and…
The customer service was excellent and dispatch and delivery 1st class. Your sales representative Lottie (Charlotte) was extremely helpful, knowledgeable and patient with my questions and queries, she is a credit to your company. I will be sourcing additional items and hopefully you will be competitive and able to fulfil my requirements.
18 August 2026
Reply from Drench
Hi Brian,
Thank you for your wonderful review! We are so pleased to hear about your excellent experience with our customer service and the smooth dispatch and delivery. It's fantastic to know that our team provided such helpful, knowledgeable, and patient support. We truly appreciate your kind words and look forward to assisting you with future requirements.
Thanks and best wishes,
Vanessa at Drench
Good products and delivery
The products arrived quickly, especially for bulky items. (A toilet, tap, wash basin, vanity unit and toilet boxing in) arrived pre assembled with no damage and are really good quality.
5 August 2026
Reply from Drench
Hi Leonie,
Thank you for your 5-star review. We are so pleased to hear that your bulky items arrived quickly and without damage. It's wonderful to know you found the quality to be really good. We appreciate your positive feedback!
Thanks and best wishes,
Vanessa at Drench
Excellent customer service
I recently ordered a bath from Drench. The bath arrived no problem, however the delivery company couldn’t locate the legs, they assured me these would be sent out a few days later. Unfortuntely this didn’t happen. However I then contacted Drench customer service and explained what happened, that day I received an email apologising and saying they have sent out replacement legs which arrived the very next day! Was very impressed with the customer service from Drench and the bath and legs, apart from the slight delay, are exactly what I wanted.
26 August 2026
Unprompted review
Reply from Drench
Hello Louise,
We appreciate you sharing your experience with us. We are pleased to hear that our customer service team was able to promptly resolve the issue with the missing bath legs, ensuring they arrived swiftly. It's great to know that, despite the initial hiccup, the bath and legs are exactly what you were looking for. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Brilliant chat service
Today I used the chat facility and found Rob really knowledgeable and helpful with my queries. Links to products were provided quickly and alternatives offered if no good.
26 August 2026
Unprompted review
Reply from Drench
Hello Vicki,
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that our chat facility was so helpful and that our team member provided knowledgeable assistance with your queries, offering quick links and alternatives.
Thanks and best wishes,
Vanessa at Drench
If a problem arises, Drench will sort it out!
Initially the looks of the tap and the value for money drew me in. Delivery was quick. Unfortunately there was a small scratch on the tap. Drench's customer service, however, is amazing...Helen sorted out a replacement to be with me next day. (DPD let the side down and messed up the delivery. Anybody shocked by this?) I ended up having the original tap fitted and the replacement (when it arrived) returned. Helen then offered a partial refund. The tap does look fantastic, the service from Drench is second to none, and I will be buying from there again in the future!
26 August 2026
Reply from Drench
Hi Chris,
Thank you for your 5-star review. We are so pleased to hear that our product's appearance and value were appealing and that the delivery was prompt. We sincerely regret that there was a scratch on the item upon arrival. We are glad that our team was able to assist you effectively with a replacement and a partial refund. It is wonderful to know that you are happy with the final product and our service. We truly appreciate your kind words and look forward to assisting you again in the future.
Thanks and best wishes,
Vanessa at Drench
Very friendly staff
Very friendly staff, everything went smoothly from start to finish, plus very knowledgeable about their products.
Definitely use them again, highly recommended.
17 August 2026
Reply from Drench
Hi Steve,
We are so pleased to hear that your experience with us was smooth from start to finish and that you found our staff friendly and knowledgeable. We truly appreciate your high recommendation and look forward to serving you again!
Thanks and best wishes,
Vanessa at Drench
Amazing customer service from Kalee
Amazing customer service from Kalee. Required a next day delivery exchange and this was completed within a few emails. From the first interaction was given clear instructions and query was resolved. Happy customer!
26 August 2026
Unprompted review
Reply from Drench
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that your next-day delivery exchange was handled efficiently and that you received clear instructions. We're delighted you're a happy customer and we hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.