Overall would have been a five but had to deduct a point because the Drench universal waste broke almost immediately. Everything was fitted by a very experienced and qualified plumber, his opinion and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Im having difficulty with Evri, the courier used by Drench. My package may have been lost according to Evri’s chatbot, with little information or resolution. However, I contacted Drench directly today... See more
Company replied
What stood out about Drench was very good customer service and communication. We had a few issues getting the bathroom furnishings we wanted on time, which was not Drench’s fault, but supplier issues.... See more
Company replied
Premium quality. Delivered at specified time and delivered into my home, which as it was too heavy for me to lift was much appreciated. Order processed swiftly. Although I hadn't realised, all parts c... See more
Company replied
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Designer
Written by the company
Beautiful, affordable designer bathrooms from Drench. A wide range of great brands, free consultations, expert 3D design service, and fast, free UK delivery over £500. Find the bathroom of your dreams at Drench.co.uk
Drench UK – The Bathroom of Your Dreams
Written by the company
- Customer service that is genuine, helpful, and 100% human
- Chat with us, or pop us an email — no matter how you like to do things, our team of friendly bathroom experts are here to help make your bathroom dreams come true. We're open Monday to Thursday 8am - 8.45pm, Friday 8.30am - 4.45pm and Saturday 9am - 4.45pm (closed for lunch between 1-2pm). Alternatively, head to our 'Help Hub' to get answers to your most common questions.
- Don’t settle for anything less than “I love it"
- Having a home that makes you love every morning might feel out of reach - a reward for the rich or lucky - but the only barrier is the belief that leisure isn’t necessary or that luxury means expensive. Leisure is essential, our prices are the fairest you’ll find, and ‘luxury’ simply means ‘better’. Don’t settle for anything less than the best. Start with having a bathroom you love - we reckon it's the most important room in the home (we would say that).
- 90 days to change your mind
- We want you to be 100% happy with every item you purchase from us so we offer a 30 day money back guarantee if you aren't happy with your item, or have simply changed your mind, and we also offer a 90 day exchange guarantee for when your plans change.
Contact info
447 Commercial Rd, East Parley, Christchurch, BH23 6DS, Bournemouth, United Kingdom
- 01202 612 800
- hello@drench.co.uk
- drench.co.uk
4.4
Excellent
11K reviews
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Reply from Drench
Hello,
Thank you for taking the time to leave us a review. We're so glad to hear your bathroom mirrors arrived on time and in great condition! We appreciate your feedback.
Thanks and best wishes,
Vanessa at Drench
Customer Services
I phoned customer services for advice on what I needed to order. The man I spoke to was so helpful and within minutes I had an email link to order. Fantastic service .
28 July 2026
Reply from Drench
Hello,
We're delighted to hear that our customer service team was able to provide such helpful assistance and that you received your order link so quickly. We appreciate your kind words about our fantastic service and we hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Great customer service from…
Great customer service from Lottie.Highly efficient and friendly.
5 August 2026
Unprompted review
Reply from Drench
Hi Stephen,
Thank you so much for your wonderful review! We are delighted to hear that you experienced such efficient and friendly customer service. We truly appreciate your kind words.
Thanks and best wishes,
Vanessa at Drench
Good quality products
Good quality products, great prices and a friendly delivery that actually arrived on time and the guys called ahead to let me know when they were due. Good service
29 July 2026
Reply from Drench
Hi John,
We appreciate your fantastic review! We're so happy to hear you received good-quality products, great prices, and a friendly delivery that arrived on time. We're glad our team called ahead to let you know when they were due. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Gorgeous smooth concrete basin
The concrete basin I ordered came well packaged so no worry about damage and on opening it was even more gorgeous than the online pics. Really lovely feel to it.
Good communication from Drench too meant I knew when it was arriving within a 2 hour window. Brilliant thank you.
29 July 2026
Reply from Drench
Hello,
Thank you for your fantastic 5-star review! We're so pleased to hear that your concrete basin arrived in perfect condition and exceeded your expectations in person. It's wonderful to know that our communication regarding delivery was helpful and efficient.
Thanks and best wishes,
Vanessa at Drench
Illuminated mirror arrived in a few days, v well wrapped
We bought an illuminated mirror which looks great on the wall and is exactly as specified. It stayed an extra night on the delivery van which wasn't ideal but it arrived within the committed time, only a few days as it turned out. It was wrapped with such tremendous care they could probably have driven over it (not a recommendation).
27 July 2026
Reply from Drench
Hello Simon,
We're happy to hear that the illuminated mirror looks great and met your expectations! We appreciate your understanding regarding the slight delay in delivery and are glad it still arrived within the committed timeframe. We also appreciate your kind words about our packaging; we always aim to ensure items arrive safely.
Thanks and best wishes,
Vanessa at Drench
Lovely company
Lovely company. Shout out to Kalee who has been so helpful on the customer service side. Really happy with my new bathroom. Thanks so much.
5 August 2026
Unprompted review
Reply from Drench
Hello Tessa,
We're so pleased to hear you had such a positive experience with us and are really happy with your new bathroom. It's wonderful to know our team was helpful! We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
A pleasant welcome to the store in…
A pleasant welcome to the store in Poole, most helpful staff without pushing for a sale. Very good layout etc. Prices not more than one or two competitors. Then good quick follow up with answers to questions by email or phone. Now the proof of the pudding will soon be tested as installation is scheduled for this weekend (I hope). Thank you, R.P
24 July 2026
Reply from Drench
Hello Richard,
We truly appreciate your wonderful feedback regarding your experience at our Poole store. We are delighted to hear that our staff provided helpful service without pressure and that you found our store layout pleasing. We are also glad our follow-up communication met your expectations. We hope the installation goes smoothly.
Thanks and best wishes,
Vanessa at Drench
Cool
Realise I am order a wrong item so I contacted your customer and they was very helpful step my step.
21 July 2026
Reply from Drench
Hello,
Thank you for your 5-star review. We are so glad our customer service team could assist you effectively with your order. We appreciate your kind words and thank you for your feedback!
Thanks and best wishes,
Vanessa at Drench
From start to finish a great experience
From start to finish a great experience. Everything arrived as planned and I'm very pleased with the products I chose. Very friendly professional service. Thank you.
24 July 2026
Reply from Drench
Hello,
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that your experience with us was great from start to finish and that you are very happy with your chosen products. We appreciate your kind words about our friendly and professional service.
Thanks and best wishes,
Vanessa at Drench
Good website and efficient
28 July 2026
Reply from Drench
Hello,
Thank you for your 5-star review. We strive to provide the best possible service to our customers, and we're delighted to hear you found our website good and efficient! We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Wrong size totally my fault returned…
Wrong size totally my fault returned and refunded without question
28 July 2026
Reply from Drench
Hello Sandra,
We appreciate you taking the time to share your experience. We are pleased we could assist with the return and refund process smoothly. We hope to have the opportunity to serve you again.
Thanks and best wishes,
Vanessa at Drench
Just amazing!
Just amazing! Second bathroom i've done now with Drench products, first one all brass and quality was stunning. Second I opted for black, also lovely and one tap was damaged on arrival, they had a replacement shipped out next day delivery as soon as I raised it.
Customer service from Lottie Rose was 5*, thank you!
4 August 2026
Unprompted review
Reply from Drench
Hello Zac,
Thank you for your fantastic review! We're thrilled to hear you've had such positive experiences with our products for both your brass and black bathroom fittings. We're especially pleased that we could swiftly resolve the issue with the damaged tap. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
We're so happy to hear that your service and delivery were quick, and that all your items arrived exactly as you ordered them. We appreciate your positive feedback!
Thanks and best wishes,
Vanessa at Drench
Really great service and competitive
Really great service and competitive. I ordered something wrong and had to change it, customer services were great. Really helpfull. Would definitely use again
24 July 2026
Reply from Drench
Hello,
We are so pleased to hear that our customer service team was able to assist you effectively when you needed to make a change to your order. It's wonderful to know that you found our service helpful and competitive, and we truly appreciate your kind words.
Thanks and best wishes,
Vanessa at Drench
Great quality product
Great quality product and super easy option to collect- fantastic service
27 July 2026
Reply from Drench
Hello,
Thank you for your kind review. We are so pleased to hear that you are happy with the quality of your product and found the collection option super easy. We hope to have the opportunity to serve you again.
Thanks and best wishes,
Vanessa at Drench
Happy customer- great service
I was really pleased as I wanted to order handles for my bathroom furniture. Originally they were available as a separate order, but the company have incorporated the handles as part of the furniture, just depends on what finish they want. I emailed to ask if I was able to order the handles separately as I didn’t need the whole unit and that was absolutely fine.
23 July 2026
Reply from Drench
Hello Louise,
Thank you for your 5-star review. We're so happy to hear that we could assist you with ordering the handles separately for your bathroom furniture! We appreciate you reaching out to us with your request. It's wonderful to know that our team was able to help you find exactly what you needed. Thank you for your positive feedback!
Thanks and best wishes,
Vanessa at Drench
Bathroom travertine pendant light…
Bathroom travertine pendant light arrived promptly and quality product
24 July 2026
Reply from Drench
Hello Carlo,
We're so pleased to hear that your bathroom travertine pendant light arrived promptly and that you are happy with the quality of the product. Thank you for sharing your positive experience!
Thanks and best wishes,
Vanessa at Drench
The customer service was fantastic
The customer service was fantastic, the staff in the poole outlet were very helpful and knowledgeable, going the extra mile.
26 July 2026
Reply from Drench
Hello,
Thank you for your 5-star review. We're delighted to hear that our team in the Poole outlet provided such fantastic and helpful service, going the extra mile for you. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
As good a service ever.
24 July 2026
Reply from Drench
Hello,
Thank you for taking the time to leave us a review. We are so happy to hear that we provided such good service. We appreciate your kind words.
Thanks and best wishes,
Vanessa at Drench
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