Dreem Health Sleep Clinic Reviews 

199
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely caring, making interactions pleasant and supportive. Many people found the overall service and user experience exceptionally smooth and easy, appreciating the convenience of at-home studies and virtual appointments. However, some customers noted limitations in service, feeling only certain sleep issues were addressed or necessary medications could not be prescribed. A few others also experienced communication and logistical challenges, including follow-up delays, issues with reports, or difficulties resolving problems via email.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease and convenience of the... See more

Service

Reviewers highlight positive aspects of service, particularly the convenience of at-home appointments and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers appreciating the helpfulness and... See more

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Blessing was very helpful in explaining how to proceed with ( monitoring device being sent to me. She was also very helpful in explaining my sleep test results too. I liked the convienience of the s... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(199)

183 reviews in the last 12 months

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Rated 1 out of 5 stars

Unreliable. Suddenly cancelled appointment with no explaination

Had an appointment scheduled for 7:30am on December 26, 2025. Without any explaination, at 9:45pm the night before, the company suddenly cancelled my early morning appointment the next day. If I had done this, according to their terms, I would have still been liable to pay them but, especially without any explaination, this leads me to not trust this company or want to set up another appointment as they seem flaky and unreliable now.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional! I had a great explanation with Dreem Health. The sleep test arrived quickly and was easy to do. Teresa was able to clearly explain my results. She is very personable and kind.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied!

Very simple to follow process with professional communication and easy to pay via phone. Would use Dreem Health services again.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Jamila Battle for a great big…

Thanks to Jamila Battle for a great big help she has bee to me. She has explained everything to me that I need to know and she was definitely on top of making sure that I was taken good care of, as far as getting my referrals in. I would highly recommend Jamila, she definitely gets the job done. Thank so much. If there is anyone out there that has sleep apnea, I definitely highly recommend Jamila Battle to book an appointment with, and very professional.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Well after talking to Mary I felt very…

Well after talking to Mary I felt very uncomfortable. The questions I was ask to help me get to the issues I am having sleeping. Mary was very professional and great attitude,very pleasant and knowledgeable. I feel great already just talking to her about my issues. I am so glade I have found dreem for help.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Expensive NP visit!

They go through a menu that acts like they are taking your insurance provider and seeing if you are in network, then schedule an appointment as if it will be covered with insurance - right after the visit I got a demand to self pay the full cost of the appointment. They did not respond after multiple attempts and finally when they did they simply stated they are not in network.

I wouldn’t use this again. I also was asked to do a test and thankfully I didn’t complete it because they asked me to do multiple days and each day would have been charged at $199

12 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you for sharing this. It sounds incredibly frustrating to expect coverage and then be told something different afterward. We clearly didn’t set the right expectations for you. Our team will reach out to you so we can review the charges and the insurance details with you.

Rated 5 out of 5 stars

My practitioner was amazing

My practitioner was amazing, explained everything very well.

5 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

So happy to hear that, Helene! Having someone explain things clearly makes such a difference.
Thanks for sharing this moment with us!

Rated 1 out of 5 stars

Do not trust what they say about insurance covering

They sent my cost estimate for the appointment I had WHILE I was in the appointment saying that they were NOT in network even though when I booked the appointment they stated very clearly that they WERE in network. If you don’t have an extra 600$-700$ DO NOT trust that they actually take your insurance. Because they will tell you after your appointment that they don’t and STILL mail you the study supplies and charge you for them even if you already canceled your appointments and stated you did not want to do the sleep study.

1 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

That sounds incredibly frustrating, and we’re sorry you experienced it that way. Insurance coverage can be confusing, and we clearly didn’t set the right expectations for you. No one should feel surprised by costs or unsure about next steps. Our team will reach out to you directly to go over what happened and see how we can help.

Rated 5 out of 5 stars

Jamila Battle

Jamila Battle is the best there is! She went above and beyond to help me get my sleep machine. I’ve never had a Dr. care as much as she does!

4 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This brought a smile to our whole team. Jamila really does go above and beyond, and we’re so glad you felt that.

Rated 5 out of 5 stars

Very good going over everything

Very good going over everything

4 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thanks so much, Larry! Glad to hear everything was clear and easy to go through together. We love hearing that the process felt smooth.

Rated 5 out of 5 stars

This was fascinating and worth every…

This was fascinating and worth every cent! Super easy to do and access and Nikkie was amazing stepping me through the results.

17 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you! So glad you found the whole experience fascinating and easy to access. Nikkie will be thrilled to hear your shoutout.

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