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DreamyTales GmbH Reviews 5

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TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

5 reviews

5-star
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3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Customer service went above and beyond

I loved the birthday song for my twin granddaughters.
There was a problem with the pronunciation of one of the names. The dreamyTales team went above and beyond to fix the problem and now waiting for my new song,
You won’t be disappointed with this product

5 May 2026
DreamyTales GmbH logo

Reply from DreamyTales GmbH

Hi Donna,

thank you for your message, and I’m really sorry about the frustrating experience.

We looked into your case and saw that you were accidentally sent the wrong link. That should not have happened, especially after you were told someone would follow up with you.

The voucher code we sent you by email is still valid. You can redeem it here:
https://www.dreamytales.com/products/personalised-children-song-canada?variant=52605257679184

Again, I’m sorry for the confusion and disappointment. We really appreciate you giving us the chance to make this right! 🩵

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