DreamvegasReviews 

433
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties with the withdrawal process, often experiencing long delays and requests for extensive documentation. People frequently mention that customer service is unhelpful, providing vague or repetitive responses and failing to resolve issues effectively. Reviewers also express frustration with the website's performance, describing it as slow and problematic, especially when attempting to process payments or manage their accounts. However, some customers also noted that they experienced quick payouts and found the live chat customer service to be helpful, with funds sometimes appearing in their accounts within 24 hours. A few other people also felt that the site offers a good selection of games and can provide better payouts compared to other platforms.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with withdrawals, including... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Customer service

Users describe negative interactions with customer service, often finding it slow, ineffective, and... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Response time

Customers consistently note ambiguous experiences with response times, with many expressing frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my... See more

Rated 1 out of 5 stars

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their... See more

Rated 1 out of 5 stars

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my ema... See more

Rated 1 out of 5 stars

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they co... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Dreamvegas offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(433)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not paying out

Put £500 in and won £1000. Made my withdrawal and still pending. They said today that it will take another 48 hours as it’s my first withdrawal. They said they do extra checks. This is bull as no other site do. Also why don’t they do checks before we can deposit.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

My opinions on this site have been up…

My opinions on this site have been up and down the games paid out but the withdrawal process was really bad but they always paid it into my account no questions asked which was good but eventually after a few wins that's it they draw you in with a few good bonuses but then after that they disappear and the wins disappear then they dead spin you till your money's gone being on this site really has showed me how much I really should quit gambling it's not worth it it's one the worst addictions to have and sites like this take advantage of that they email you and send you messages and offer spins to get you into it and when you do they take it straight of you not to mention the lowest you can deposit is £20 and withdraw is £20 to me I find that odd but in the end the only person winning is them just stop gambling guys it's not worth it if you can't afford it don't do it because they'll take it.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this casino

Avoid this casino. You win, then you get an email stating you are a "Risk" they cancel your winnings and refund your deposit.

Avoid completely

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Warning total scam they let you play…

Warning total scam they let you play for as much as you loose my one was £2900 then as soon as you win which only £600 they block your account ask for thousands documents I had to send them my join mortgage documents and each time you have to wait 14 working days for response so I am now waiting around 3 months still haven’t got my money so my advice get away from all white hat gaming sites

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful the way they…

Absolutely disgraceful the way they treated me and can’t not give me a truthful answer on my withdrawal
DO NOT USE THIS SITE
SCAM SCAM SCAM !!!!!
I win and since then never received my money. Them a bigger scam !!!!

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Honestly nothing wrong with the app

Honestly nothing wrong with the app, had a look at the reviews, seen some bad reviews about withdrawal, so only put 20 on 200 pound later and next day it was in my bank just give it 24hrs my ppl LOL

24 April 2025
Unprompted review
Rated 5 out of 5 stars

I had issues with dream Vegas casino…

I had issues with dream Vegas casino and thought I never get my money of £40 and going on live chat today and lovely frank who was very helpful and told me that he will deal with it and what he did was good because on checking my bank the money was there so quick but it was a long delay getting it from April 16th I got it and frank a nice chat host very helpful this what we need you know helpful honest chat host and pay out when we ask for our withdrawal I seen bad reviews all that got to do is fix the problem and you won't get an unhappy customer do something about the games as well something is not right with the games and constantly spinning and you get no bonus !

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Scammer site

Signed up a few days ago, made a few deposits and won £90 made a withdrawal request, days later received and email saying it had failed and to provide evidence of my bank which i did and im still waiting for a response, after reading most of the reviews im not hopeful i will get my winnings

16 April 2025
Unprompted review
Rated 3 out of 5 stars

UPS AND DOWNS BUT MONEY PAID

I signed up to dream vegas as it had a good selection of games and more importantly roulette wheels.

I am quite a big spend per spin kind of player so deposited £2000 and went on to a nice £5725 to withdraw after a couple of losses being above £6000.

Witdrawals are the only thing I did not like. Having to send forms and documents is LONG. Had to wait 8 days for my money. But unlike other reviews it was paid as soon as processed.

Fair review 3 stars as my only other issue is that the live chat is 100% a BOT, there is no way its a person on live chat.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Please avoid this site

Please avoid this site, don’t make the same mistake as me!

I am so annoyed at myself for not checking the reviews for here first and getting caught out by this company - I hope this review stops even 1 other person going through what I have!

I signed up early April, I bet by depositing a couple hundred £, then withdrawing any winnings and re-depositing, this is how I manage how much I spend to make sure I don’t go over my limit.

All in all, I put in just over £1200 and requested withdrawals of just over £1500.

Withdrawals were not processed.

They asked for documents, I sent them. They said they weren’t accepted & to send more.
Which I did.
They even asked me to send my marriage certificate?!
I realised after going back through my transactions that the card they asked for a photo of was NEVER used to deposit with dream vegas so I can only assume they own other sites and share information.

I now feel absolutely sick to my stomach knowing that not only am I £1.5k out of pocket, but that they have SO MANY personal documents and I have no idea what they will do with them.

Please please please do not use this site.
I am going to have to go to the gambling commissioner about it, but I hate myself for going near this site and the anxiety it is now causing me so just don’t want anyone else to go through this.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS SITE

AVOID THIS SITE. You have been warned. Started off mid, had a few bonuses that didn't really take me above my deposit amount, but still ups and downs. After day 3 it was like it switched off completely and wasn't random. Every and I mean EVERY slot bonus paid under £5 on a 40p bet, I spent around £400, didn't get a win above £5, multiple games played and bonuses achieved. I was hitting 3p in some bonuses and screaming at my phone. It seems these are scam artists and unregulated, I would avoid completely. I am a serious gambler, I've played multiple websites and hundreds of different slots, this is by far the biggest incling of a scam I've ever had on any site. The sudden change over such a large amount of spins is far too obvious for me to ignore, some games which had reel modifiers had gone to teasing constantly rather than being random, I had the genie from genie jackpots tease 6 times in a row?! Then 8 there separately after, I'm convinced it's not even possible now. Blatant scam, save your money and avoid

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Really good site

Really good site, big selection of games, easy to navigate. Have withdrew some winnings, withdrawal time seems to be good. Will update once winnings have been received.

** UPDATE **
Winnings went into my bank around an hour ago. No problems at all. Brilliant customer service

Have withdrew some more winnings yesterday, so will update when received that also.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

*HONEST REVIEW*

*HONEST REVIEW* So far the casino site is very well laid out in comparison to other sites, a nice range of games also. I have submitted a withdrawal of £300, after seeing some of the reviews on here it’s leaving me a little concerned, if processed by tomorrow that’ll deem the stars to go up or down if not. Hopefully it won’t need any chasing. (Jayfelms) username * UPDATE* Money processed into my account the next working day. No issues whatsoever. Hopefully everyone who has had issues lately has this fixed.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

So far I have had a good win

So far I have had a good win! I withdrew Friday evening and once more this morning, it is still in review process I’m waiting for this to change and also waiting to be able to get hold of the chat service as it keeps logging me out as I get close ! I will update if the money hits my account ! I’m a bit worried from these reviews but will update when I know what’s happening.
Update 48 hours after withdrawn money is in my account and the customer service representatives were so amazing ! Cannot fault ! Yes not straight transfers but you get your money unlike a lot these say ! So thank you so much !

28 March 2025
Unprompted review
Rated 1 out of 5 stars

This company are thieves

This company are thieves. I have had no problems at all with this company until last week when I made a withdrawal of £1100. They asked for bank statements I supplied them, They then sent £447.00 of the withdrawal which left £653.00 outstanding. After numerous contact with the company I received an email stating they have confiscated the rest under clause 13.2 a general clause which says we reserve the right to terminate your account immediately without any reason. The funny thing is I have already closed my account last week and They have no reason at all it’s just an excuse so basically they have stolen the £653.00 without explanation. STAY AWAY FROM THESE THIEVES how can you confiscate winnings with no reason what so ever, a very broad and clever clause so they can steal your money. I don’t know how this is allowed.

28 March 2025
Unprompted review

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