dreamsleepaustralia.com.au Reviews 

34
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were let down by their experience overall. Many people found the product quality to be very poor, often describing items as cheap junk that did not match advertised descriptions. Consumers frequently felt the prices were excessively high for the quality received, noting that similar items could be purchased for significantly less elsewhere. Reviewers also reported significant frustration with the return and refund processes. Many were informed that returns were not accepted if packaging was opened, or they were offered only partial refunds. Additionally, customers often had to pay for international shipping to China for returns, which was seen as unreasonable given the product discrepancies.

What people talk about most

Product

Users describe negative interactions with product, consistently expressing disappointment with the quality... See more

Quality

Clients share negative opinions on quality, with many reviewers describing products as unsatisfactory and of... See more

Price

Reviewers express strong dissatisfaction with the pricing, frequently stating that products are overpriced... See more

Return policy

People report negative experiences with the return policy, often citing that customers are expected to pay... See more

Refund

Customers consistently note negative experiences with refund, despite policies advertising a "satisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible product quality for price. Basically crap from temu at a premium price point. Do not purchase from this site. Their refund policy says satisfaction guarantee but then in fine print only if in... See more

Rated 1 out of 5 stars

Absolute scam - bought "sleep mask pro" item is directly bought from aliexpress for 10th of the price and resold in australia. packaging is for a generic sleep band. Instructions are for a gen... See more

Rated 1 out of 5 stars

Well, this is the second tine I've purchased something online that has gone straight in the bin. Complete waste of money 😭 this was my review 🤣 I had high hopes for the Dream Sleep Australia... See more

Rated 1 out of 5 stars

Dreamsleep Australia advertises “luxury goose down” pillows but delivers cheap, flat polyester junk, folded and stuffed tightly into a mailing bag. I paid $179 for garbage you could get at K... See more


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1.4

Bad

TrustScore 1.5 out of 5

34 reviews

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1.4

All reviews

(34)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible product

Terrible product. Looking back on their website reviews, that are so fabricated it’s hilarious. Fooled me though.
Sports headband is so uncomfortable and no chance of using if you sleep on your side.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, black out eye mask is great but the blue tooth head phones or piece worked once and then turns on and off connect, power off, I bought two, $140 for a friend and I, hers went the third time she used them mine the second - response was can’t refund, when I was asking for troubleshoot advice

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from them. They are totaly useless

DO NOT BUY FROM THESE PEOPLE> WHAT THEY ADVERISE IS NOT WHAT YOU GET. GOOD LUCK GETTING YOUR REFUND. DONT BE AN IDIOT LIKE I WAS.
I made a mistake of buying the micro cpap. They emailed saying their return policy does not accept returns if the package has been opened.  How else was I supposed to try it to see if it works.  Then they said they only give back 20% of the purchase price. That’s not acceptable as their advertising was misleading.  What got is like toy that does nothing it is supposed to do.   I have emailed them a number of times saying I will accept 60% of the purchase price without sending it back as it has been opened and they won’t accept it and also it will cost $30 to return it.   

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam - bought "sleep mask pro" item is directly bought from aliexpress for 10th of the price and resold in australia. packaging is for a generic sleep band. Instructions are for a generic sleep band - they did stitch their own logo to the mask but thats about it.

Speackers are terrible and what you would expect of a 10 AUD temu/ali item and not from a 70 dollar pro band . your psrtnrr will hear everything you are listening to.

Mask quality is poor from cheap materials

Returns process is purposfully complicated and obtuse

Persistent "sale ends soon" on the website should have been a red flag

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Disgusted by this company!

Disgusted by this company!
THEY ARE NOT AN AUSTRALIAN BRAND!! Their products are from China, the quality is terrible - probably the worst quality product I have ever purchased. Definitely does not meet Australian standards.
I tried to get a refund but they have a bot replying to messages & you just continue going round and round in circles with a bot.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Read the real customer Reviews not the fake

They advertise "money back guarantee" but play games with you until you give up. Also the slippers are not good quality. My foot slips out. Never got my refund. I should have read the reviews here first instead of reading the fake website reviews.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This site is a scam

This site is a scam. I bought some leggings which were too short and wouldn’t stay up. A larger size would not have fitted under waterproof overtrousers as I intended. I requested a refund but they responded asking a payment to exchange them.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! DO NOT BUY!

Dreamsleep Australia advertises “luxury goose down” pillows but delivers cheap, flat polyester junk, folded and stuffed tightly into a mailing bag. I paid $179 for garbage you could get at Kmart for under $20.
When I requested a refund under Australian Consumer Law, Dreamsleep refused to provide a valid return address or cover return shipping (which they are legally required to do for misdescribed goods) and I’ve seen several reviews of people paying $80 to send pillows back to an address in China and still not getting refunds!
Their replies were evasive, circular, and dishonest - They are blatantly breaking the law and will hopefully be shutdown soon enough.
This company is not to be trusted. Avoid them at all costs.
DO NOT BUY FROM THEM.

Also want to advise that after reporting the transaction with my bank, they were able to have the full transaction amount recovered, and I threw the pillows into the bin, that’s how bad the quality was - I wouldn’t even keep them as spare for free.

Also hard to understand how this company is allowed to continue trading in Australia, when they have such a blatant disregard for Australian consumer law.

Again: DO NOT BUY FROM DREAMSLEEP “AUSTRALIA”.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 goose down pillows for…

I ordered 2 goose down pillows for $180. Totally fooled by absolutely fabulous (fake) reviews. The parcel arrived damaged, when I got the pillows out of the bag one of the pillows had 3 small slits through it. I contacted the supplier and email saga started! Numerous emails offering 15% discount and telling me I had to send the parcel back to China if I insisted on returning! The parcel was sent from Chullora in Sydney btw. They also stated if I don’t return I would save the environment!
When they eventually sent me the return form, I can only send it to China. I decided to pack the pillows back into the original packaging. It was impossible to roll the pillows into a small parcel. Then I thought my down sleeping bag can be rolled into a small satchel and realised the fill in the pillows can’t be down. In the meantime as I trying to roll the cut pillow there were fine plastic fibres coming out of the slits.
A total shock to me, they sold me pillows with plastic fibres in them, a horrible stuff because it would be inhaled and a horrible stuff for the environment!!!
I am not going to pay $100 to send it somewhere in China, I would never use it and I can’t throw it out because this kind of plastic is a severe pollution. I lost money, time and have been left with items that are toxic to the environment.
I was to believe I was dealing with an Australian company! No, they have no address in this country.
As 7.30 report on ABC stated last night - Ghost shops on the internet who rip people off mercilessly.
Btw, I would give not even 1 star! These fraudsters belong in jail.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Back Massager

Ordered the back massager for my Mum. tried it and vibrated for a few seconds then stopped. The heat setting was slightly warm. Instructions were written in Chinese!!! Contacted them straight away and they asked me to send a video. It took weeks for them to get back to me. I asked for a full refund and they ignored me and sent another. The 2nd one worked for about 6 months and then died. Cheap crap from China that is faulty. Don't buy this, not worth $120

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware - defective product and no refund

Received the sheet set for a king-sized bed ok but the 'fitted' sheet is more circus tent size. Immediately sent photos to show it's clearly way too large and cannot be used a sheet. Customer service offered discounts on more purchases (as if) instead of a full refund or supply of a new and correctly sized sheet and now 19 emails and a month later they're refusing to accept the sheet is defective and won't issue a refund as they insist they sent the correctly sized sheet. Unbelievable.

17 May 2025
Unprompted review

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