Dreampairs Reviews 173

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and will... See more

Company replied

Rated 5 out of 5 stars

I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Se... See more

Company replied

Rated 4 out of 5 stars

I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.

Company replied

Rated 4 out of 5 stars

Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deduct... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]


Contact info

4.0

Great

TrustScore 4 out of 5

173 reviews

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No history of asking for reviews

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Rated 3 out of 5 stars

Best Gift !!

I received a pair of shoes as a gift from Dream Pairs.. I had purchased their flat shoes before just because of their design and their durability, comfort. I choose kids shoes as a gift.. The shoes are in pink and purple color with jelly outsole which looks so pretty..As my daughter has to wear them for school so I look for comfortable and easy to wear shoes so for that I go for branded shoes but they cost me alot every year.. but Dream Pair gave me both these things in affordable price with good style.. so I recommend to all my friends and family.. Two things I am disappointed are the shoes are not that lightweight as it was written in description and the hook and loop closure should be a little neat..

24 April 2023
Unprompted review
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Reply from Dreampairs

Hi Mehreen,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 5 out of 5 stars

I'm more than happy with my shoes

I received these shoes as a gift and I absolutely love them. They are the most comfortable shoes I've ever had. They are slip ons. I was worried about getting a size bigger but I'm honestly happy I did. I didn't feel the need to have to brake them in. They are flexible and are very sturdy. I am honestly beyond happy that I picked the slip on walking shoes.

23 April 2023
Unprompted review
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Reply from Dreampairs

Hi Alixandra,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 4 out of 5 stars

Well made shoes

I’ve had a couple of shoes from Dream Pairs (including a flat for myself and a slide slippers for my kid) and have found them to be well made and good quality materials. They have soft insides and comfortable to wear. Happy with their shoes and customer service.

15 April 2023
Unprompted review
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Reply from Dreampairs

Dear Chingboi,

Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Thanks again for your support, and we look forward to serving you again soon!

Warm regards,
Dream Pairs Customer Care Team

Rated 2 out of 5 stars

Poor Customer Service

I ordered 2 pairs of Edenia Mary Jane shoes in sizes 5.5 & 6 & although the shoes were nice neither pair fitted me comfortably. Therefore I had to return them at my own expense. I should have checked the returns policy before ordering the shoes as it cost me £11.15 to return them! I emailed Dream Pairs with the tracking number but although the shoes were received by them on the 24th March I still have not received my refund despite contacting customer services twice. So I am left without any shoes & £11.15 out of pocket & without a refund for the shoes either, a costly exercise I won’t be repeating in a hurry!

23 March 2023
Unprompted review
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Reply from Dreampairs

Hello Hall,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

I have located an order DPUKFMPC2303XXXXXXXX6442. It is very consistent with the problem you described, we have sent you a solution by email, I hope you will consider and send us a reply.

[Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/6
[Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/5.5

If this is not your order information, please contact us through our customer service email.contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,

Claire
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

I bought a pair of boots for the winter…bad boot experience

I bought a pair of boots for the winter time online. The zipper I had to have help with when I first got them and it was my mistake but not returning them. The zipper broke I had to have a friend pull the boot off my foot. I would like to return them and get a new pair for next winter actually for the rest of this winter because it’s cold. So no I haven’t had a good experience with them and I’m sorry.

2 February 2023
Unprompted review
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Reply from Dreampairs

Hello Jennifer Mcmullen,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We apologize for bringing you so bad shopping experience caused by the broken zipper. To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.

Please feel free to contact us if you have any additional questions.

Best Regards,

Farrah
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

Shocking service and communication

Ordered two pairs of shoes, both too small and come up substantially smaller than other brands size 7. Tried to contact via email twice to return or exchange for a bigger size. No response in 5 days. Tried to go via website chat three times to no avail. Also no response. Seems suspicious

18 March 2023
Unprompted review
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Reply from Dreampairs

Hello Christine,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We have located your order #DPUKFMMM230318092117395 consisting of:
Low Wedge Ankle Strap Flats -- BLACK PU/7
Comfy Round Toe Low Heel Pumps -- BLACK PU/7

Is this the order you are referring to?

After checking the record, we didn’t receive the emails or the messages you sent to us. Please don’t worry, we will email you later.

In case that you don’t receive our emails, we kindly suggest that you check their spam and junk folders for any missed notifications.

Please feel free to contact us if you have any additional questions.

Best Regards,

Farrah
Dream Pairs Customer Care Team

Rated 2 out of 5 stars

Fit is too small

So disappointed! Their size 8 is really a size 7. (And I ordered 1/2 size bigger so I would be sure they would fit.) Can't even get my foot in the shoe. They are lovely.

15 March 2023
Unprompted review
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Reply from Dreampairs

Hi Becky,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We apologize for bringing you so bad shopping experience caused by the small fit of our products.

To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.

If you need further assistance, please feel free to contact us.

Best Regards,
Farrah
Dream Pairs Customer Care Team

Rated 4 out of 5 stars

Happy with Dream Pairs

I've gotten two pairs of shoe from this company so far. One was a pair of slide on summer flip flops with a super cushy sole and another is a pair of cozy slippers with sherpa like material and a hard sole that I can wear both indoors and to take the garbage out or check the mail without having to worry about the bottoms getting gross. Both shoes are comfy and well-made.

25 February 2023
Unprompted review
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Reply from Dreampairs

We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.

Looking forward to your next visit.

Warmest regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Thankfully Chosen…

I was chosen for the Dream Pairs Logo survey and was given a chance to try out these wonderful slippers. And Honey let me tell you they are fabulous. They are Sherpa soft. They have a nice hard sole on them. Perfect for sneaking out to the mailbox with your slippers on. They are durable enough to stroll around in them all day if you need to. They are so cozy on my feet that I may or may not actually put shoes on some days lol. Definitely a must try for yourself, and you won't regret them.

24 February 2023
Unprompted review
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Reply from Dreampairs

Dear Kelly,

Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!

Rated 5 out of 5 stars

I love is Awesome!!!

When we look for comfort to be at home, nothing better than this type of footwear courtesy of #DreamPairs in it you will find quality and a rest for your feet due to its padding and casual design, in addition its sole looks very strong and safe, which is why I recommend these shoes as a very suggestive option that you will not regret using. Now my feet are sheltered from the cold and remain comfortable during my time at home...

27 February 2023
Unprompted review
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Reply from Dreampairs

Hi Vicky,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 5 out of 5 stars

I absolutely love this brand

I absolutely love this brand. I did a quick survey for the brand, and received a pair of adorable sherpa slippers. I love Dream Pairs shoes, as they have shoes from affordable to more expensive, but still affordable styles. The company regularly gives customers and those in their review team opportunities like this to give their input for the chance to get free shoes, and they actually give out the shoes rather than lying about it.

22 February 2023
Unprompted review
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Reply from Dreampairs

Hi Lily,

We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

Rated 5 out of 5 stars

Like walking on a cloud!

I got these amazing house slippers from Dream Pairs and they are so comfortable! They actually stay on my feet and they feel like I'm walking on a cloud! Well made and extremely cute! I love DreamPairs!!

24 February 2023
Unprompted review
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Reply from Dreampairs

Hi Jamie,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Dream Pairs Logo Survey Winner

I was chosen the winner of the Dream Pairs Logo Survey and gifted a beautiful pair of cozy house slippers. The are very comfortable and nicely designed. Lots of cushion to support your feet and grips at bottom to prevent falls. I am very pleased with these slippers, they can easily be worn as day shoes. I hope to soon try Dream Pairs Arch Support design shoes.

22 February 2023
Unprompted review
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Reply from Dreampairs

Hi Yvonne,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 1 out of 5 stars

Untrustworthy, poor quality and refund shipping costs more than the product.

I ordered a pair of boots from this company, they arrived the next day which was great. However when I took them out of the box, it was clear that the quality wasn't great. I have not tried these shoes on but there is a reason I know the quality isn't good. 2 weeks before this purchase I bought a pair of boots from Amazon for half the price I paid for the boots from dream pairs. I wore them for a few days and they were unstructured and creased as I walked which doesn't look good. The reason I know the boots from dream pair would be the same without trying them on is because when I opened the outer packaging the box the shoes came in was exactly the same, as were the shoes,as the ones I got from Amazon for half the price 2 weeks before. I explained in my email that to customer services that they were unworn,I also understood that it was my responsibility to return them at my own cost. I was fine with this until I was told, eventually, that the return address is in the US. I am in the UK, I have ordered these boots twice, once from Amazon, once from dream pairs and they came the next day. These are unworn in undamaged packaging, so why do they need to be sent to a different country, where the cost of shipping will be greater than the refund when they clearly came from the UK.
This company is untrustworthy, do not buy from them unless you can afford to not return. Very dissatisfied. Avoid!

21 January 2023
Unprompted review
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Reply from Dreampairs

Hi Beth,

Thank you for letting us know about the issue. We'd like to offer our sincerest apologies for any inconvenience this may have caused.

We apologize for sending the wrong return address.

You may return the shoes to :
Recipient: RMA-GB046
City: Birmingham
State/Province: West Midlands
Address: Hawthorns 70, Unit 23, Park Rose Industrial Estate, Middlemore Road, Smethwick
Postcode: B66 2DZ
Tel: 44 7413 461644

To avoid any return hassle, we have located your order and email correspondence with our customer support team. We will reach out to you at soonest to get you taken care of.

Have a nice day!

Best Regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Trendy and comfortable footwear

I recently received my Ankle Strap Low Wedge Sandals in Black Nubuck.
They are so stylish! I love the ankle strap and the gold buckle. The buckle is thicker so it stands out more which gives it that extra look. I work these to the office and the foot padding is just enough to wear comfortably all day. This can also be worn with jeans it’s really versatile. They also come in trendy colors.
I would prefer a longer ankle strap. I usually wear ankle straps on the third hole but I had to wear this on the first one so it was snug. I usually wear a 6.5 and found these to be a little too tight. The tightness didn’t bother me and I was still able to wear them the entire day. I recommend going a half size up. I’m not docking any stars for this because the shoes are too cute!
Shipping was also very quick. Email notification was very helpful. I love that Dream Pairs has shoes for women and kids. I didn’t need to speak with customer service so I can’t comment there. I haven’t come across a pair of shoes that I haven’t wanted for me a family member. I can’t wait to add more Dream Pairs to my collection!

28 December 2022
Unprompted review
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Reply from Dreampairs

Hi Sylvia,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

My new go to wide calf boot!

Perfect fit for wide calves! I wore these all day, and had no pain. The fur liner kept my legs nice and warm. The buckles so add a nice touch to the boots

17 December 2022
Unprompted review
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Reply from Dreampairs

Hi Casey,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 1 out of 5 stars

I bought three pairs of shoes from this…

I bought three pairs of shoes from this company. Their 8.5 size was Huge when I recieved them. In attempting to return them, I found out that returns are the buyers responsibility. They would not work with me on shipping even though their product was incorrect in sizing. In the end I had to pay $63 in shipping fees to get their product back to them to get a refund. Absolutely ridiculous. Don't buy from this company.

16 December 2022
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi vanessa,

Thank you for letting us know the issue. We are truly sorry for this experience you had with us.

We have located your order and email correspondence with our customer support team. We will reach out to you at soonest to get you taken care of.

Have a nice day!

Best Regards,
Dream Pairs Customer Care Team


Rated 5 out of 5 stars

I'm really happy with the shoes I…

I'm really happy with the shoes I received from Dream Pairs. They arrived faster than expected and were packaged very nicely. The shoes are comfy, pretty and good quality. I will most definitely recommend people to purchase from Dream Pairs Shoes.

12 December 2022
Unprompted review
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Reply from Dreampairs

We're pleased to know that your experience with us was a good one, Kathy! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 1 out of 5 stars

Very bad Customer service

The shoes I received are too small, but I cannot return them due fact no return slip in box. I tried live chat - no response. I emailed - no response. I FB emailed, as yet no response. This is appalling customer service and I intend to pursue this. Do not use this company if there is any chance you may need to return the shoes

7 December 2022
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hello friend. We truly apologize for the bad shopping experience brought to you, and totally understand why you wanted to return the shoes because of the small fit. We have received your return request on Tidio, and will contact you as soon as possible.

Rated 5 out of 5 stars

Great quality shoes

I'm really happy with the shoes I received. They arrived very fast and were packaged very nicely. The shoes are good quality and very well made. I will most definitely be repurchasing from Dream Pairs soon.

4 December 2022
Unprompted review
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Reply from Dreampairs

Hi Isaura,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

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