As always using a website new to me, i worried about the quality and delivery. Well there was absolutely no reason to worry, the delivery was well communicated, fast and on time, big thanks to Mareks... See more
Company replied
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Review summary
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Reviews shaping this summary
We were extremely pleased with the service that we got from DHS. We were regularly kept informed of the progress of our order and delivery. Lukas the delivery driver was also very helpful as the... See more
Company replied
This store sells high quality furniture, I ordered their king size velvet bed frame and we loved it so much that we ordered another one for our second bedroom. Their customer service is also fantastic... See more
Company replied
First time using DHS and I'm impressed. I was able to choose the delivery date and received a call once despatched. Great communication kept me up-to-date throughout. Stass the delivery driver message... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Manufacturer
- Garden Furniture Shop
- Living Room Furniture Store
Written by the company
Welcome to Dream Home Store – your ultimate destination for premium Furniture and Lighting. We’re committed to offering you the perfect blend of quality, durability, and affordability to transform your home effortlessly. Why Shop with Dream Home Store? ✔ Superior Quality – Enjoy premium furniture backed by a 30-day money-back guarantee and a 1-year warranty—no conditions attached! ✔ Fast & Free Delivery – Get your order delivered the next day across the UK (delivery times may vary for heavier items). ✔ Flexible Payment Options – Shop with confidence using secure payment methods, including Buy Now, Pay Later. ✔ Guaranteed Satisfaction – We prioritise your happiness with dedicated customer support from 8 AM to 5 PM, Monday to Saturday. Upgrade your home with style and ease – Shop Now!
Contact info
Unit W1, Havenside, PE21 0AH, Fishtoft Road, Boston, United Kingdom
- +44 1205540095
- sales@dreamhomestore.co.uk
- dreamhomestore.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Singh was very punctual and very…
Singh was very punctual and very helpful. Delivery was on time.
18 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh was punctual, helpful, and ensured your delivery arrived on time. We’ll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Lovely to do business with you!
Lovely to do business with you!! Fast delivery !! Grate communication !!
29 June 2026
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience shopping with us. It's fantastic to know you were happy with our fast delivery and communication throughout the process. We truly appreciate your support and look forward to serving you again in the future!
Warmest regards,
The DHS Team 💫
I would strongly advise against…
I would strongly advise against purchasing from this company.
The bed that was delivered looks like a cheap imitation of what I believed I was ordering. The headboard is significantly shorter than it appears in the online photos, and the colour is completely different from the images on the website.
When I contacted customer service, I was told that the bed is "correct" because the dimensions listed on the website are accurate, and that the photos are only for "illustration purposes." To me, that feels like false advertising. If the product looks substantially different from the images used to sell it, customers are being misled.
To make matters worse, there was no understanding or empathy regarding my concerns. Instead, I was asked to measure the bed myself as proof that it matched the advertised dimensions.
I am extremely disappointed with both the quality of the product and the customer service. I want a full refund and for this poor excuse for a bed and unopened mattress to be collected as soon as possible.
Update** now being told I would have to send the item back myself and take a video of proof!!! Can this be anymore ridiculous
18 July 2026
Unprompted review
Reply from DHS | Dream Home Store
We sincerely apologize that your experience did not meet your expectations. When you contacted us, we provided information based on the specifications of your order. The dimensions of the bed matched the product listing, and the difference in colour was due to variations in lighting and photography, which can affect how products appear on different screens.
That said, we understand that you were not satisfied with the item. Based on your request, we arranged the collection of the bed and unopened mattress, the items have now been collected successfully, and a full refund has been processed against your order. We regret that we were unable to meet your expectations on this occasion and appreciate you giving us the opportunity to resolve the matter. We wish you all the best moving forward.
Warmest regards,
The DHS Team 💫
Delivered by singh great service I am…
Delivered by singh great service I am very happy
18 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your kind feedback! We're delighted to hear that Singh provided great service and that you’re very happy with your delivery experience. We’ll be sure to share your appreciation with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Good Quality products excellent…
Good Quality products excellent customer service experience and helpful delivery people great company with great prices and beautiful designs...Best place to buy Home Furniture from
7 July 2026
Reply from DHS | Dream Home Store
Thank you for your fantastic feedback! We're delighted to hear that you’re happy with the quality of our products, our customer service, and the support provided by our delivery team. It’s wonderful to know that you appreciate our designs and prices.
Your kind words and recommendation mean a lot to us. Thank you for choosing Dream Home Store, and we look forward to serving you again in the future!
Warmest regards,
The DHS Team 💫
Great delivery service
Ordered a bed and had it delivered to my home, the courier ( Singh ) was very polite and helpful. Thank you !
18 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you're happy with your bed and that Singh provided such a polite and helpful delivery service. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Great beds
Great beds! Easy to put together. Leo was superb on delivery, he waited for me to come back home 10 minutes that not to leave beds outside the property. One down side i was not informed day before when beds will be delivered. Definitely will use again and recommending. Thank you :)
18 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with your beds and found them easy to assemble. It's also great to know that Leo provided such exceptional service by kindly waiting for you to return home so your beds could be delivered safely. We appreciate your feedback regarding the advance delivery notification and will certainly take it on board as we continue to improve our service. We'll be sure to share your kind words with Leo.
Thank you for your recommendation and support. We look forward to serving you again!
Warmest regards,
The DHS Team 💫
The delivery driver Shiva was excellent…
The delivery driver Shiva was excellent very helpful and very polite kept in contact as to his arrival time. The bed was due to be delivered on the following Monday. I received a message saying they could deliver on the Saturday which they did by 9am. Which meant from purchase to deliver less than 24 hours very.
18 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva provided such an excellent delivery experience by keeping you informed of his arrival time and offering helpful and polite service throughout. It's also fantastic to know that we were able to arrange an earlier delivery, meaning your bed arrived in less than 24 hours from purchase. We’ll be sure to share your kind words with Shiva. Thank you for your support, and we hope you enjoy your new bed!
Warmest regards,
The DHS Team 💫
DHS truly defines exceptional customer service.
DHS truly defines exceptional customer service. During a recent return, their team handled the process with outstanding efficiency and clarity. The assistant was prompt, remarkably helpful, and clearly communicated every step of the collection process. Their professional yet genuinely warm approach transformed a standard transaction into a highly positive experience. It is rare to encounter a business that shows such authentic care for its customers, and I am deeply grateful for their support.
11 July 2026
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're truly delighted to hear that your return experience reflected the level of service we strive to provide. It's fantastic to know that our team handled the process efficiently, communicated every step clearly, and made the experience smooth and reassuring. Your kind words about our professionalism and genuine care mean a great deal to us, and we’ll be sure to share your appreciation with the team.
Thank you for your trust and support. We look forward to serving you again in the future!
Warmest regards,
The DHS Team 💫
Singh was extremely helpful he even…
Singh was extremely helpful he even delivered the bed all the way upstairs to my flat. Highly recommended.
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh provided such helpful service and went the extra mile by delivering your bed all the way upstairs to your flat. Your recommendation means a lot to us, and we'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivered by Singh
Delivered by Singh, the service was good and he was very helpful. Help to carry on the bed inside the house
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh provided a great delivery experience and was very helpful in carrying your bed inside your home. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivered by Shiva today
Delivered by Shiva today, it was very hot, and I was on own my own while heavily pregnant, he brought the package straight to our room on request. Very kind and understanding.
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva provided such a kind and considerate delivery experience. It's especially pleasing to know that he went the extra mile to bring your package directly to your room, particularly given the hot weather and your circumstances. We'll be sure to share your kind words with Shiva. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Great customer service
Great customer service. It was no issue to change the delivery date after booking a first slot. Clear building instructions and beautiful bed. Thankyou
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service and that changing your delivery date was quick and hassle-free. It's also fantastic to know that you found the assembly instructions clear and that you're pleased with your beautiful bed. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivery came really fast and their…
Delivery came really fast and their customer service is fantastic. I ordered the wrong size and they were so quick and efficient to arrange collection.
Will definitely be a returning customer.
14 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that your delivery arrived quickly and that our customer service team was able to assist you promptly with arranging the collection after the wrong size was ordered. It's great to know that the process was quick and efficient.
Thank you for your kind words and for choosing Dream Home Store. We look forward to welcoming you back as a returning customer!
Warmest regards,
The DHS Team 💫
Shiva sorted it.
After a couple of bad experiences getting a bunk bed delivered, it was a relief to have a sound delivery driver who got the job done. Kudos to Shiva for caring about his customers and being good at what he does
14 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that, after your previous delivery experiences, Shiva was able to provide the reliable and professional service you deserved. It's great to know that his care, dedication, and customer-focused approach made such a positive difference. We'll be sure to pass your kind words on to Shiva. Thank you for your support, and we hope you enjoy your bunk bed!
Warmest regards,
The DHS Team 💫
Mr Singh was very polite and helpful
Mr Singh was very polite and helpful, putting my delivery in my hallway
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Mr Singh was polite and helpful, and that he kindly placed your delivery in your hallway. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Arrived well within the delivery slot
Arrived well within the delivery slot. The driver was friendly and helpful. Lovely furniture. Thanks
13 July 2026
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that your order arrived well within the delivery slot and that our driver was friendly and helpful. It's also great to know that you're pleased with your furniture. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Singh
Singh, very happy with the delivery and a very nice, friendly delivery driver!
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you were very happy with your delivery and that Singh provided such a friendly and pleasant service. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivered by singh great service I am…
Delivered by singh great service I am very happy on the time
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh provided great service and that your delivery arrived on time. It's fantastic to know you're very happy with your experience.
We'll be sure to share your kind words with Singh. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Shiva went above and beyond on what was…
Shiva went above and beyond on what was a complicated delivery. Thanks very much!
17 July 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva went above and beyond to ensure your complicated delivery was completed successfully. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
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