DHS | Dream Home Store Reviews 

2,838
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,817 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful delivery drivers who communicate arrival times clearly and gladly assist with bringing heavy furniture directly inside homes. Many consumers are also very happy with the overall quality, noting that the items look stylish, feel sturdy, and come with handy tools to make setup easy. However, some reviewers were not happy with the product quality, mentioning chipped wood, flimsy internal materials, and missing assembly parts. A few other people also felt frustrated by unexpected delivery delays, poor customer communication, or receiving items that did not match online descriptions.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, noting that packages arrive quickly and on time. Reviewers... See more

Product

People report positive experiences with product, highlighting that items are well built, elegant, and easy to... See more

Staff

Customers report widespread satisfaction with the helpful and professional staff members. Reviewers... See more

Service

Users describe positive interactions with service, highlighting professional and friendly staff throughout... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that furniture pieces such as beds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always using a website new to me, i worried about the quality and delivery. Well there was absolutely no reason to worry, the delivery was well communicated, fast and on time, big thanks to Mareks... See more

Company replied

Rated 5 out of 5 stars

We were extremely pleased with the service that we got from DHS. We were regularly kept informed of the progress of our order and delivery. Lukas the delivery driver was also very helpful as the... See more

Company replied

Rated 5 out of 5 stars

This store sells high quality furniture, I ordered their king size velvet bed frame and we loved it so much that we ordered another one for our second bedroom. Their customer service is also fantastic... See more

Company replied

Rated 5 out of 5 stars

First time using DHS and I'm impressed. I was able to choose the delivery date and received a call once despatched. Great communication kept me up-to-date throughout. Stass the delivery driver message... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Furniture Manufacturer
  5. Garden Furniture Shop
  6. Living Room Furniture Store

Written by the company

Welcome to Dream Home Store – your ultimate destination for premium Furniture and Lighting. We’re committed to offering you the perfect blend of quality, durability, and affordability to transform your home effortlessly. Why Shop with Dream Home Store? ✔ Superior Quality – Enjoy premium furniture backed by a 30-day money-back guarantee and a 1-year warranty—no conditions attached! ✔ Fast & Free Delivery – Get your order delivered the next day across the UK (delivery times may vary for heavier items). ✔ Flexible Payment Options – Shop with confidence using secure payment methods, including Buy Now, Pay Later. ✔ Guaranteed Satisfaction – We prioritise your happiness with dedicated customer support from 8 AM to 5 PM, Monday to Saturday. Upgrade your home with style and ease – Shop Now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,838)

1,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lukas was brilliant from start to…

Lukas was brilliant from start to finish. He arrived on time, was reliable, and followed our delivery instructions exactly as requested. He took great care with our bed and mattress, and everything was delivered smoothly and professionally. Thanks Lukas

23 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your fantastic feedback. We’re delighted to hear that Lukas provided such a reliable and professional delivery service. It’s great to know that he arrived on time, followed your instructions, and took great care with your bed and mattress delivery.

We truly appreciate you taking the time to share your experience and will make sure your kind words are passed on to Lukas. Thank you for choosing us, and we hope you enjoy your new bed and mattress.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

We were extremely pleased with the Service we received …

We were extremely pleased with the service that we got from DHS.
We were regularly kept informed of the progress of our order and delivery.
Lukas the delivery driver was also very helpful as the packaging wouldn't fit through our front door, so he opened it outside and carried the item, which was a Rise and Recline chair, into our living room for us, as we are an elderly couple.
So thank you very much for making our purchase a good experience.

23 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your wonderful feedback. We’re delighted to hear that you were pleased with the service provided by DHS and that you were kept informed throughout your order and delivery journey.

We’re especially pleased to hear that Lukas was helpful and made sure your Rise and Recline chair was delivered safely and with care. We truly appreciate your kind words and will make sure your feedback is shared with Lukas.

Thank you for choosing us, and we’re glad we could make your purchase experience a positive one. We hope you enjoy your new chair.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great delivery service from Lukas

Great delivery service from Lukas. Communicated his ETA and arrived accordingly. Very reliable service, thanks again.

21 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback. We’re delighted to hear that Lukas provided a great delivery service and kept you informed with accurate arrival updates. We truly appreciate your kind words and will make sure your feedback is shared with Lukas.

Thank you for choosing us, and we look forward to serving you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Very good service from start to finish…

Very good service from start to finish I couldn’t have asked for more,
Shiva is very good and professional.

25 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your fantastic feedback. We’re delighted to hear that you received excellent service from start to finish and that Shiva provided a professional and helpful delivery experience. We truly appreciate your kind words and will make sure your feedback is shared with Shiva.

Thank you for choosing us, and we look forward to serving you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

SHIVA was excellent- friendly

SHIVA was excellent- friendly, professional and delivered my order with care.

25 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your lovely feedback. We’re delighted to hear that Shiva provided you with excellent service and that he was friendly, professional, and careful with your delivery. We truly appreciate you taking the time to share your experience and will make sure your kind words are passed on to Shiva.

Thank you for choosing us, and we look forward to serving you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

The Egg Chair is excellent and really…

The Egg Chair is excellent and really good quality. It was simple to put together. Very prompt service, I was kept updated about delivery times (telephone call the day before). Davis the delivery guy was helpful and friendly.

24 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback. We’re delighted to hear that you’re happy with the quality of your Egg Chair and found it easy to assemble. We’re also pleased that our delivery updates helped keep you informed and that Davis provided a helpful and friendly service.

We truly appreciate you taking the time to share your experience and will make sure your kind words are passed on to Davis. Thank you for choosing us, and we hope you enjoy your new chair for years to come.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

I’d like to give a big thank you to…

I’d like to give a big thank you to Shiva for the excellent delivery service. He delivered my bed to my new apartment and kindly carried it all the way to the allocated area without any hesitation. Shiva was incredibly helpful, polite, and kind throughout the whole process. His positive attitude and willingness to go the extra mile made moving into my new home much easier. I’m very grateful for his outstanding service and would highly recommend him. Thank you, Shiva!

24 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your amazing feedback. We’re delighted to hear about your positive experience with Shiva and that he provided such helpful, polite, and professional service during your delivery. We truly appreciate you taking the time to share your kind words, and we will make sure your appreciation is passed on to Shiva.

Thank you for choosing us, and we’re pleased to have made your move into your new home a little easier. We look forward to serving you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Shiva called before arrive, then I can better manage my time rather than waiting all day at home.

24 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback. We’re pleased to hear that you were happy with the fast delivery service and that Shiva’s call before arrival helped you manage your time more conveniently. We truly appreciate your kind words and will make sure your feedback is shared with Shiva.

Thank you for choosing us, and we look forward to serving you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Shiva called to give us plenty of…

Shiva called to give us plenty of notice of delivery and was very helpful :)

24 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your lovely feedback. We’re delighted to hear that Shiva provided you with plenty of notice regarding your delivery and was helpful throughout the process. We really appreciate you taking the time to share your experience, and we’ll make sure your kind words are passed on to Shiva.

Thank you for choosing us, and we hope to serve you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

The seller and the delivery driver…

The seller and the delivery driver SINGH both provided excellent service

24 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you so much for your kind feedback. We are delighted to hear that you were happy with the service provided by our team and our delivery driver, Singh. We truly appreciate your support and will make sure your positive comments are shared with him.

Thank you for choosing us, and we hope to serve you again in the future.

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

great value wardrobe with drawer

I got a great wardrobe with drawer and it looks very stylish and sturdy. It was very good value for money.
The delivery was smooth by Shiva, who communicated very well to ensure on time and safe delivery.

10 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that you're pleased with your wardrobe and drawers, and that you found them stylish, sturdy, and great value for money.

It's also fantastic to know that Shiva provided a smooth delivery experience and kept you well informed to ensure your order arrived safely and on time. We'll be sure to share your kind words with him. Thank you for choosing Dream Home Store. We hope you enjoy your new furniture, and we look forward to serving you again!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Quick delivery and Shiva rhe delivery…

Quick delivery and Shiva rhe delivery driver was particularly helpful. Thank you very much.

23 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our quick delivery and that Shiva provided such helpful service. We'll be sure to pass on your kind words and appreciation to him.

Thank you for choosing Dream Home Store. We hope you enjoy your purchase, and we look forward to serving you again!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Arrived in good time and friendly…

Arrived in good time with a friendly service and helped me into the house with the parcel. Very happy and satisfied

23 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that your order arrived on time and that you received friendly and helpful service. It's great to know our delivery driver assisted you by bringing your parcel into your home, making your delivery experience even more convenient.

We're thrilled that you're happy and satisfied with our service. Thank you for choosing Dream Home Store, and we look forward to serving you again!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Great service and the delivery driver…

Great service and the delivery driver was very helpful. He rang me ten mins prior to delivery so I knew to expect him
And then delivered the bed to the front door, very helpful and polite. Thank you.

23 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service and that our delivery driver was helpful, polite, and kept you informed by calling ahead before arriving. It's great to know that the delivery went smoothly and met your expectations.

Thank you for choosing Dream Home Store. We truly appreciate your support and hope you enjoy your new bed!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

I am very impressed with the customer…

I am very impressed with the customer service. Very supportive team.

27 June 2026
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your kind feedback! We're delighted to hear that you were impressed with our customer service and found our team supportive. Providing excellent assistance and ensuring our customers have a positive experience is always our priority.

Thank you for your support, and we look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

2 orders, delighted with both

I recently bought the Haven tall chest of drawers in black, it is absolutely lovely, looks more expensive than it was. After seeing the quality of this unit I then went on to buy the shaker 180cm tv unit in white. This unit is also lovely quality, I’m very pleased with both. I must say the packaging for both these units was outstanding. From ordering to delivery I was kept informed every step of the way. Both delivery drivers,Leo for the chest of drawers then Lucas for the tv unit were lovely. Both pleasant and friendly. I will happily buy again from this company.

21 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your fantastic feedback! We're delighted to hear that you're so pleased with both your Haven Tall Chest of Drawers and your Shaker 180cm TV Unit. It's wonderful to know that you were impressed with the quality, value, and packaging of both items.

We're also pleased that you were kept informed throughout the ordering and delivery process, and that both Leo and Lukas provided friendly and pleasant service. We'll be sure to pass on your kind words to them.

Thank you for your continued trust and support. We're thrilled to hear you'll be shopping with Dream Home Store again, and we look forward to serving you in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

This store sells high quality furniture at affordable prices, fantastic customer service!

This store sells high quality furniture, I ordered their king size velvet bed frame and we loved it so much that we ordered another one for our second bedroom. Their customer service is also fantastic, very responsive and they were able to assist with any questions I had. I would definitely purchase from them again. Not to mention, their courier service is great too.

17 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're thrilled to hear that you loved your king-size velvet bed frame so much that you came back to order another one for your second bedroom. It’s fantastic to know that you're pleased with the quality of our furniture, as well as the responsive support from our customer service team.

We're also delighted that you had a great experience with our courier service. Your continued trust and recommendation mean a great deal to us, and we truly appreciate your support. Thank you for choosing Dream Home Store. We look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Shiva went above and beyond lovely…

Shiva went above and beyond lovely service thank you!

22 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that Shiva went above and beyond to provide you with such lovely service. We'll be sure to share your kind words and appreciation with him.

Thank you for choosing Dream Home Store. We hope you enjoy your purchase, and we look forward to serving you again!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

great prompt service

great prompt service

21 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that you were happy with our prompt service. Your kind words and support are truly appreciated.

Thank you for choosing Dream Home Store. We look forward to serving you again in the future!

Warmest regards,
The DHS Team 💫

Rated 5 out of 5 stars

Very happy

Very happy with the item received and very happy with the delivery service. Shiva the delivery driver was great, communicated well with us and left items as requested.

18 July 2026
Unprompted review
DHS | Dream Home Store logo

Reply from DHS | Dream Home Store

Thank you for your wonderful feedback! We're delighted to hear that you're very happy with your purchase and the delivery service. It's great to know that Shiva kept you well informed throughout the delivery and ensured your items were left exactly where you requested.

We'll be sure to pass your kind words on to Shiva. Thank you for choosing Dream Home Store, and we hope you enjoy your purchase!

Warmest regards,
The DHS Team 💫

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