Drayton Motors  Reviews 

Looking at buying a new car and felt disappointed by who we used to use as they never got back to us with a quote. Walked into the Louth branch and was greeted by Sam who asked us all the right questions, but more importantly had all the right answers. Quote given to us in a matter of moments with no fuss. 2 weeks later we drove the new car away. Excellent service throughout, with everyone we talked to.

This was the second time I have purchased a car from Draytons Scunthorpe, both times I dealt with Kyle who was excellent through out, I discussed with him exactly what I was looking for, make, model, year, colour, mileage and he found a car which I went to view and test drive and the deal was done. Kyle sorted out all the paperwork re old car, new car, updated my insurance details, personal registration etc nothing was to much trouble. Kyle answered any questions that I asked, all in all it was a very positive experience and I wouldn't hesitate to deal with Draytons Scunthorpe and Kyle again. If you are looking for a car this gentleman is the man to see

I just bough a car from Drayton Motors Scunthorpe and i am so pleased with my car, I would like a big thank you to Rhys for all the help and sorting out the details of my new car nothing was too much trouble polite young man.

Never again will a bring my car back to kia boston.
I originally bought from kia Grantham and the man that sold it was lovely. Couldn't fault him.
However over the 4 years ive had my car, ive had it mot'd by my own mechanic. This year, unfortunately he wasn't able to fit me in and it needed doing so I made the mistake of booking it in to kia boston for an MOT. I also looked at an online quote out of curiosity more than anything to see what sort of price id get trade in towards a different car. MOT day came and I dropped me car off at 8am when it opened. I expressed that I needed it back by 3.30pm for work. They said that wouldn't be a problem. 3.30 came and my car wasn't ready. I ended up having to walk to my partners work and pinch his car for him to finish work early and collect my car when it was ready before it closed. I never recieved an invoice for the work that was done. Just a link to bumper to settle the figure but as I was in a rush to get to work I just paid it. Next day when I drove my car, it had no get up and go. It was running but there was just no power behind it. Next day the engine management light came on. We was going on holiday so I didnt have time to get it in any garage again before we left so it sat on the drive for over a week. When we got back, I contacted my usual mechanic who arranged a service and to check it all over for me. He figured the engine management light was down to a sensor (i cant remember the name). Hes changed the sensor and cleared the engine management light but it still has no power. Upon further inspection hes seen that the turbo has been disconnected! Not something that happens by its self, so someone must have done it. Very coincidental considering this problem wasn't there until my car went into kia and very coincidental considering id asked for a quote. Seems to me like they wanted to fob me off and buy my car dirt cheap and have a quick easy fix to sell it on. Not happening. But meanwhile its cost me a small fortune in labour to get it fixed when there was nothing wrong with it when it went in. I will never return to kia again! Scammers!

I recently purchased a 2020 Kia Niro PHEV from Kia Drayton Motors in Louth, and I couldn't be happier with the experience. A big thank you to Samantha, who made the whole process smooth, stress-free, and genuinely enjoyable.

She was friendly, knowledgeable, and answered all my questions without any pressure. Samantha took the time to explain all the features of the car and made sure I felt confident in my decision. The Kia Niro PHEV itself is a fantastic car – economical, comfortable, and perfect for both town and longer journeys.

I’d definitely recommend Drayton Motors and especially Samantha if you're thinking about making a switch to a hybrid or just looking for excellent customer service.

Thanks again!

We set off travelling to Birmingham when our car started double bleeping. There was nothing showing as an alert on the dash just this double bleeping every 30 seconds. We checked the handbook and nothing so called Boston Kia as Adrian was a great help when we bought the car and had hoped he would be available but Lucas answered. What an absolute legend! He searched the web, asked others in the showroom, checked the Sportage in the showroom too to see if he could find out what it was and help us. As we were travelling we lost signal a couple of times and he called us back straight away each time. After stopping to reset the car system the bleeps were still going. Lucas asked amongst other thing's if the middle back seat belt was buckled, it wasn’t as we’d had the grandchildren with us last week, so he advised we buckle it, long shot but worth trying, there was no way we could travel another 2 hours not knowing what the beeps were! Amazingly it was exactly that, the middle seat belt needs fastening! Who knew! We want to say again a BIG thank you to Lucas for his continued support and efforts to help us. He could have easily just said I don’t know bring the car in but he didn’t, he persevered and didn’t give up trying different suggestions. The call backs too when we lost signal was so welcomed by us. Thank you Lucas!

My wife and I have recently completed a part exchange for a fabulous red Kia Ceed and we would like to thank Emma for navigating us successfully through the process.
Emma was extremely sociable, friendly and very attentive to our needs and in particular in providing all the information on the vehicle's operation especially during the test drive. This was important as it is over 12 years since I last drove an automatic vehicle and it is the first time for my wife.
Emma took us through the buying process in a systematic and professional manner despite problems with our home mail deliveries from Royal Mail concerning DVLA documentation.
Well done Emma and thanks for your patience with us especially at the time of the hand over.
We would also like to thank all of the other members of the Kia team with whom we came into contact with, especially Pav, Matt and Stuart who made us so welcome and comfortable. I previously worked with Pav and Stuart over 12 years ago and it was great to see them again.

Bought our Jaecoo 7 PHEV from Drayton Motors Louth. Excellent service from Danny from start to finish + follow up service to ensure everything was going OK. Would highly recommend them if your looking for a new car.

At Drayton motors Boston we had a great day sorting out a car with Adrian i had picked out one on the Louth website and Adrian got it over to Boston for us the next day and had a test drive and loved it ,we was very happy with the trade in deal and as always it was a pleasure doing business with Adrian we went out a big smile on our faces .thanks Adrian Janice&David Roberts

Drayton Kia, Scunthorpe.
Rhys has been extremely helpful throughout the process of choosing and buying our new Sportage. Good product knowledge, answered all our queries and very helpful and kept us up to date on how the progress of our purchase was going. Good handover on collection today and would recommend both Rhys and Kia Scunthorpe.

I reserved a vehicle for £99 at Boston. The next day a family member phoned up on my behalf to discuss the car and we were told it was all good and discussing the basics. We then said we would be in touch on Monday to discuss a deal to which they were understanding and agreed. The reservation time frame is 2 days, once it ran out I immediately reserved it again so I would still have the car reserved in time for when we discussed the deal. I then got an email and was told that the car had been sold ‘subject to finance approval’. I was confused and upset as I reserved the car and we were in contact. The dealership told me that they tried to get in touch with me but couldn’t? I had no phone calls from the dealership and my details on the reservation are correct as I have just checked before writing this review. I also was in touch with them the day after I reserved the car? which makes no sense and to me, just sounds like an excuse. They also told me that the customer who then bought the car came down to see the car. I don’t understand how that is possible as it was reserved for the full time period that it was on sale for and that they reserved it over the phone. I also don’t understand that as I reserved it as soon as my other reservation stopped. On the phone I was told that because I wasn’t in contact that is why they had done this however I was in contact through email and through phone calls and told them when my family member would next be in contact as we are all the way up north. I overall find this experience rather sneaky as they were so quick and I cannot tell everyone how I was in contact and how I reserved it again straight away yet somehow they managed to have someone go down and see the car and also reserve it ‘through the phone’ but still have the car available to reserve on both auto trader and their own website. Don’t get me wrong, Ryan who had nothing to do with this deal was nothing more than apologetic and lovely but Callum who I was in contact with was the one who appeared to done all of these sneaky moves. I would just beware when dealing with certain people at this dealership as they appear to be quite sneaky and even if you have reserved a vehicle, they’ll do sales behind your back. Also to my knowledge reserving a car means securing a vehicle whilst you discuss a deal which is what was done and was going to happen.

We have had three cars from Drayton motors Grantham and didn’t realise how conned we had been by them until we left and miraculously our cars passed their MOTs first time with only minor issues, having never passed one while with Drayton and Victor Woods, the previous dealership. We have had compensation for faults and poor customer service (to cut a very long and painful story short, they accused me of moving my own radiator, resulting in a fault, when it had actually been moved by them in a previous “necessary” repair). Today we had the unfortunate experience of having to return and yet again the service level was so low and patronising. I was referred to as Young Lady and Miss, told they would try and see if they “had time to talk to me”, before then talking about taking photos of something together. A person then came to talk to us, was needlessly challenging from the off and then proceeded to say that they are told to “push” messages from Kia and they couldn’t help us with scrappage or purchasing our car because they “don’t sell cars over 8 years old”. On this point a gentleman came out who has just purchased a 15 year old car, which he told me as we were leaving and directly contradictory to comment of car age above.

Overall it was the usual poor experience at Drayton Motors Grantham, it hasn’t changed for years and I hated the fact we had to come back but due to a recall message and an on going fault (one that started while they still serviced our car) made our car break down and we wanted to see if, by some miracle, they could help. They couldn’t, were rude as usual and confirmed they are just an awful place! Stay clear!

Olivia and Drayton motors were great.

We have just purchased a used Kia xceed from Drayton motors in Scunthorpe. Had a really great all round experience. Would highly recommend. Special thanks to Will.

We went to look at cars suitable for myself and my partner today. When we got there everyone seemed busy so we were going to go back later. Just as we got in the car a sales man came running over apologising that he was on the phone but was 100% free now. Well Ryan turned out to be absolutely brilliant he showed us all the cars we liked. We weren't 100% going to buy one today but he made everything seem so easy that the deal was done. Ryan was polite professional and a general all round great guy. I don't often leave a review but we wanted to in the hope others will go and get the experience we got. We honestly couldn't have asked for anyone better.

Visited the new showroom at Boston, initially for a look around, and fell in love with a Kia Niro. The salesman, Charlie, couldn't have been more helpful. I had money to spend and also needed some finance, but even though I refused the "extras ", there was no high pressure selling. The deal was made, and I picked the car up 4 days later. Charlie was polite, extremely helpful and thoroughly professional throughout the whole time. Well done Drayton Motors and especially well done Charlie.

Have left a review before & was interested to see if their move to the quadrant would change the customer experience. Fortunately the experience was a pleasure from start to finish. Greeted by Tracy, who went through the pricing & handed over the courtesy car, with the minimum of fuss. On collection a nice smooth handover & any advisories explained. The quadrant is a little bit further for me to get to, but Kia have an amazing new showroom with ample parking. Thank you for a pleasant experience again.
R Howard

I wanted to take a moment to share my positive feedback regarding Lee's exceptional service during my recent interactions with him.

From the outset, Lee demonstrated a remarkable level of dedication and commitment to ensuring my satisfaction as a customer. His proactive approach and determination to address any concerns I had did not go unnoticed. It was evident that he genuinely cares about his clients and strives to provide the best possible experience.

What impressed me most was Lee's ability to focus on the customer experience rather than merely adhering to his designation. He stepped in when things didn't go as planned, showing great professionalism and a willingness to go above and beyond to resolve issues. This speaks volumes about his character and work ethic.

Lee has made a lasting impression on me, and I am seriously considering returning to him for my next vehicle purchase. His attentive and customer-centric approach has instilled a sense of trust and confidence in me, which is invaluable in such a significant investment.

I believe that Lee's contributions are a tremendous asset to your team, and I wanted to ensure that his efforts are recognized. Thank you for fostering such a positive environment that allows dedicated individuals like Lee to thrive.

Service day. I received great assistance from Tracy, sorting out the details of the work to be done, the loan vehicle and general guidance. The work was done promptly with some additional advice on collection. Very satisfied.

Did a lot of research online about Kia e niros before finally deciding to make a trip to actually drive one.
As there weren’t any that fitted all my criteria within 50 miles I narrowed it down to two.
Both silver, both with FSH, both with 38k on the clock and both model 3’s.
One was 50 miles away in Ipswich and the other about 75 miles away near Boston.
Didn’t want to drive anywhere on spec so called both companies to get more information.
Ross Taylor at Drayton in Boston offered to send me a personal video of the car which he did within about 15 minutes.
In fairness the Ipswich dealership were only a bit slower. However, the difference was the very professional and friendly video presentation from Ross which made me feel that this was a car I should make the effort to see.
The Ipswich video was much more perfunctory and didn’t bother with any interior footage.
During my visit and the test drive Ross was polite and professional throughout and answered all my questions without hesitation.
There was no hard sell regarding ancillary products or finance ( I always arrange a bank loan) and I felt comfortable during the time with him.
I agreed to have the vehicle but needed to come back the following week to collect.
The handover was smooth and easy thanks to thorough preparation by Ross and the dealership and made two 160 mile round trips very worthwhile.
I would not hesitate to recommend this dealership to anybody.