Drainage Master  Reviews 

21
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Cameron is amazing every time! Honestly wouldn’t go to any one else. Extremely polite, friendly and always smiling no matter what the job. His professionalism is 💯. Thank you so so much Drainage Mast... See more

Rated 5 out of 5 stars

I notified drain doctor concerning a blocked drain. They ontacted me immediately and the guys turned up, cleared the drain, washed up the paths and left. Very good price, professional and got on with... See more

Rated 1 out of 5 stars

Awful company. Extortionate prices to come out to tell me that the macerator pump was broken! £200 to tell me that and not even drain or remove the sewage that was there. Then proceeded to tell me to... See more

Company replied

Rated 5 out of 5 stars

Flooding to Basement Cured Urgently The Drainage Master operative answered my call quickly, attended the site urgently as requested (within two hours on a Monday evening) and both checked and cle... See more

Company details

  1. Drainage Service
  2. Plumber

Written by the company

24HR Call Outs CCTV Survey Drain Unblocking High Water Pressure Jetting Drain Repair Tanker Services We cover within the M25


Contact info

4.2

Great

TrustScore 4 out of 5

21 reviews

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4.2

All reviews

(21)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent help

I notified drain doctor concerning a blocked drain. They ontacted me immediately and the guys turned up, cleared the drain, washed up the paths and left. Very good price, professional and got on with the job considering the rain. The only regret I have is I didn't get their names. I highly recommend drain doctor to any one.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service: Highly Recommend Cameron from Drainage Master!

I recently encountered a serious toilet drainage issue in my home, and I had the good fortune of enlisting the services of Cameron from Drainage Master. I am delighted to share my positive experience with his exceptional service.

Cameron's professionalism and efficiency were apparent from the moment he arrived. Despite the urgency of the situation, he remained calm and composed, immediately putting me at ease with his reassuring demeanor. His polite and professional manner made the entire process stress-free and straightforward.

Moreover, Cameron's expertise in drainage issues was truly impressive. He quickly diagnosed the problem and wasted no time in implementing the necessary solutions. His efficiency and precision were commendable, and he worked diligently to resolve the issue promptly.

Throughout the service call, Cameron demonstrated a high level of professionalism and respect for both myself and my home. He took the time to explain the problem and the steps he was taking to fix it, ensuring that I felt informed and comfortable throughout the process.

In addition to his technical skills, Cameron's customer service was exceptional. He maintained open and clear communication throughout the service call, keeping me updated on his progress and addressing any concerns I had.

Overall, I cannot speak highly enough of Cameron's service. His combination of expertise, efficiency, professionalism, and courtesy sets him apart as a true master of his craft. I wholeheartedly recommend Cameron from Drainage Master to anyone in need of drainage services—you won't be disappointed!

Thank you, Cameron, for your outstanding service and for restoring peace of mind in my home.

Alex

12 March 2024
Unprompted review
Drainage Master  logo

Reply from Drainage Master

Dear Alex,

Thank you so much for taking the time to share your wonderful experience with Cameron from Drainage Master! We're thrilled to hear that he was able to swiftly and efficiently resolve your toilet drainage issue while providing exceptional service along the way.

Cameron takes great pride in his work and always strives to deliver the highest level of professionalism, expertise, and customer care. We're delighted that his reassuring demeanor and clear communication helped alleviate any stress you may have had during this situation.

Your recommendation means the world to us, and we're grateful for the opportunity to have served you. If you ever need assistance again or have any questions, please don't hesitate to reach out.

Warm regards,
The Drainage Master Team

Rated 1 out of 5 stars

Awful company

Awful company. Extortionate prices to come out to tell me that the macerator pump was broken! £200 to tell me that and not even drain or remove the sewage that was there. Then proceeded to tell me to fix it I’d have to spend an additional £750 to get it fixed. I complained and all I received was a sorry. And they arrived 5 hours after I called even when they said they would be half an hour to arrive after my contact. Shocking. Do not use.

2 March 2024
Unprompted review
Drainage Master  logo

Reply from Drainage Master

Dear Carla Turner,

Thank you for bringing this matter to our attention. After thorough investigation, we can confirm that we have no record of providing services to you or any invoice related to the works described in your review. It appears there may have been a mistake, and this review is not related to our company.

We appreciate your understanding and apologise for any confusion caused. If you have any further questions or concerns, please don't hesitate to contact us either here or directly.

Warm regards,

Drainage Master

Rated 5 out of 5 stars

Came out immediately for an urgent…

Came out immediately for an urgent issue, very friendly and got the job done. Pricey though!

20 April 2022
Drainage Master  logo

Reply from Drainage Master

Thank you for lovely review. It was pleasure assisting you and glad we able to return to carry other works for you. Thank you for using Drainage Master

Rated 5 out of 5 stars

Amazing!

Very friendly and professional!

8 April 2022
Drainage Master  logo

Reply from Drainage Master

Thank you for your review. It was pleasure assisting you. Thank you for using Drainage Master

Rated 5 out of 5 stars

Can't recommend them enough

Drainage Master we're absolutely amazing! They came out to me so quickly after answering my call. My kitchen was flooding,they promptly cleared out the drains and stopped the flooding! Thanks so much guys for the quick response, without your timely arrival it could have been alot worse. Thankyou 5*

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Cameron is amazing every time

Cameron is amazing every time! Honestly wouldn’t go to any one else. Extremely polite, friendly and always smiling no matter what the job. His professionalism is 💯. Thank you so so much Drainage Master for always helping me out and keeping my drains on top form. Highly recommended! ❤️ 🚽 🚿 💧

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Flooding to Basement Cured Urgently

Flooding to Basement Cured Urgently

The Drainage Master operative answered my call quickly, attended the site urgently as requested (within two hours on a Monday evening) and both checked and cleaned out the drains promptly as required to resolve the flooding issue of concern to me.

Altogether an excellent job of work.

27 July 2021
Rated 5 out of 5 stars

Super professional !

Super professional !
Have used Drainage master several times, they are always get the job done quickly and efficiently. They are experts in what they do.
Would highly recommend them

21 July 2021

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