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Arcane Tinmen manufactures and distributes accessories for card games worldwide.
2.2
8 reviews
No history of asking for reviews
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They hire thieves and scammers from Beckket tcg. Employees who steal cards, and then low ball the compensation. Do your research on Jack Vandyke stealing one piece cards and low balling offers.
No response from customer service. I placed an order January 2nd. Manufacturing occurred within their timeline, but the order was shipped on January 20th and never arrived. Dragon shield advised a 15 business day shipping window. I opened a ticket with their customer service on February 14th and still have not received a reply.
Tl;dr Refused to stand by there products, leaving me and a friend with shitty quality product. And their quality has tanked in recent years. Used to be a huge dragonshield fan, but after a slew of disappointing experiences I am crossing them off forever. Their quality control has become abysmal. A friend of mine got yellow sleeves and they reek.
They told him "Oops, too bad, it'll go away over time"
I had a pack of sleeves on a deck I don't use much with sleeves that were falling apart practically each time I played the deck. It turned out to be from their batch of bad production runs in 2023-24. I found the blog post talking about it from them a few days ago and contacted customer service to see about getting a replacement as their blog mentioned. They refused to do more than offer me a measly 20% for their online store. Thing is, their online prices are like 40% higher than my lgs for the same product. They've lost me as a customer, permanently.
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