It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I... See more
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Punctual delivery.
Delivered safely and quickly in good condition
Delivered safely, very quick delivery in great condition and left in a safe place (out of the weather). The emails responses were perfect and much appreciated.
Communication was great
Communication was great. Tracking easy to use. Product delivered in perfect condition
Prompt and punctual delivery
Prompt and punctual delivery, package was in excellent condition when received. Delivery driver was friendly and courteous.
incompetent delivery driver
If i could give 0 stars I would. Got a notification my delivery had arrived but it was for another address in the suburb. My son who works shifts went to deliver the parcel to the right address. He found a parcel there for the wrong address again. Three deliveries in the wrong places so far. On trying to return the next delivery he found wrong parcels there too. Now we are at 4. Either the driver is illiterate or incompetent.
My parcel still has not been located. Could be at any of the houses in my suburb. I rang the company and was advised to give them 24-48 hours to sort it out. Then i might need to ring the seller and get a replacement. That is not my job it is the delivery person/companies. OMG i am furious. now to lodge a complaint with Amazon.
I have always had excellent delivery…
I have always had excellent delivery service from Dragonfly shipping - professional - consistent - fast and efficient. I’m truly grateful for their service!
I’ve had many deliveries from…
I’ve had many deliveries from dragonfly. Parcels are always in good condition and couriers friendly.
Always reliable and fast!!
Very impressed with their communication…
Very impressed with their communication and photos of where they'd delivered my order
TERRIBLE SERVICE
Driver phones, on 2nd ring I pick up (even though instructions are to use the buzzer). As soon as I pick up driver hangs up. Then I get an email that I wasnt home and my pickup cant be completed. 2nd time this has happened. I am unsure of how the service can be this poor and they are contracted by Amazon?
Fantastic experience as usual
Fantastic experience as usual. Dragonfly are always punctual and have great communication. I am always pleased when I find out they are delivering my parcel.
Excellent every time
Excellent every time - so much better than some of the others out there.
Great overall service
Great communication via email, perfect and intact packaging and on time delivery
Amazon stop using them
This delivery company is absolutely useless. Amazon there tarnishing your brand!!!. This is the second time this company has failed to deliver my order from Amazon. How do you deliver to wrong address when proof of delivery photo shows correct address and items are delivered somewhere else
Chronically late, chronically lazy
I think going forward, I'm just canceling orders that use Dragonfly. Three orders now have not arrived on time. Drivers cannot follow instructions. Yesterday, package was supposed to be here by 5:20. Instructions were clear to drop off before 6:00 pm. I updated notes to say come back Sunday .The driver came at 6:30 when I wasn't home - our doors lock.
So then I get a notice saying the package is on the way again - it's Saturday, not Sunday. I was supposed to go out today. It was supposed to be here by 11:15 and well, it's not.
I'm so tired of this. Even Intelcom is better.
Fast delivery, and good tracking notifications.
Very happy with the fast delivery. Parcel was left in the letterbox, because it was small enough to fit. Tracking notifications were great.
Excellent delivery driver
Excellent delivery driver - really went out of his way. Delivery time was super fast, and tracking was perfect.
ABSOLUTELY TERRIBLE! Never again
ABSOLUTELY TERRIBLE, not reliable not quick delivery at all! We paid for express package and they could not deliver the package and it’s been 2weeks and still hasn’t come! We have called them every single day and give us no explanation as to why it’s not being delivered and packaged. Absolutely poor service, we leave for overseas in a day and still haven’t received our package!!!! The most worst experience
Very impressed with the service and speed of delivery. I couldn't expect better.
I'm very pleased with how quickly I received my parcel. I'm impressed that it was placed, not thrown, neatly where requested.
Happy with the service that Dragonfly…
Happy with the service that Dragonfly provides. Kept updated on progress of delivery, given an approximate delivery time within the hour, which is great.
Thank you Dragonfly.
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