High quality products that you can trust. I brought dermaheal SR and it's been excellent for my microneedling treatments no adverse reactions or breakouts on my skin. Delivery was really speedy and I... See more
Company replied
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Review summary
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Reviews shaping this summary
I am very grateful for the quick response. I am very surprised that you also work on Sunday! I accidentally placed an order and asked to cancel it. Everything went quickly and the communication was... See more
Company replied
I left a 5-star review after my first purchase because Dr. Adams Aesthetics was the only company that had everything I needed in one place—and their customer service was exceptional. After my seco... See more
Company replied
Spoke with the team about the unpleasant experience with DPD which was acknowledged and suggested new plan going forward to avoid this happening again. The product itself is amazing so all in all a ve... See more
Company replied
Company details
Written by the company
Dr Adams Laboratories is a one-stop shop for aesthetic supplies. We work with some of the leading brands in aesthetics at competitive prices. Our business values makes sure our customers are always at the forefront of what we do, which is why we try to provide the best possible service.
Contact info
United Kingdom
- dradamslaboratories.com
4.7
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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This is the worst experience till now I…
This is the worst experience till now I didn’t receive my order I ordered it since three weeks and no one can help me and tell me what happened to my order the UPS SENT ME IT IS LOST
I WANT REFUND for the order
23 September 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for bringing this to our attention, and I’m very sorry to hear about your frustration — we absolutely understand how upsetting this must be.
I’ve investigated your order, and here’s what we believe happened:
- Your parcel was held in customs for inspection, which unfortunately caused a significant delay beyond our control.
- We’ve been providing regular updates every step of the way (via email and tracking notices) to keep you informed.
- In this particular case, your order is awaiting customs clearance.
We absolutely stand by our commitment to customer satisfaction. We are more than happy to issue a full refund.
Please send an email to info@dradamsaesthetics.com with your order number and Trust Pilot Review update in the subject, and our team will process your refund promptly for you. We’ll also arrange for a confirmation once it’s completed.
We sincerely apologise for this poor experience and the inconvenience caused, but rest assured this is an isolated scenario which is outside of our control.
If you’re ever willing to give us another chance in the future, we’d love the opportunity to restore your trust.
With Love From Dr. Adams
Excellent range of products
Excellent range of products, fast and secure delivery. thank you!
10 September 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the lovely review. We can't thank you enough for taking the time to provide feedback on the great service you've received.
We look forward to supporting you with your next order. If you need anything in the meantime, please do let us know.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you so much for the lovely 5 star review. We value your honest feedback and custom. Customer satisfaction is our number 1 priority, so we're pleased your feedback reflects this.
We look forward to working with your for your next order.
With Love From Dr. Adams
Quick delivery and product as…
Quick delivery and product as described, very pleased with my purchase.
21 August 2025
Reply from Dradamsaesthetics
Thank you for the lovely 5 star review. All processes are streamlined to bring you the best in the industry efficiently.
We're happy you're pleased with your purchase.
We look forward to working with your for your next order. We're poised and ready if you need any assistance in the meantime.
With Love From Dr. Adams
Amazing service everytime!
Amazing service everytime!! Never use anyone else.
1 September 2025
Unprompted review
Reply from Dradamsaesthetics
Wow what a review! Thank you so much for your lovely comments. Customer satisfaction is our number 1 priority, so we can't thank you enough for sharing this feedback.
We look forward to working with you for your next order, but we're here if you need any help in the meantime.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you so much for the lovely 5 star review. We really appreciate your feedback.
We look forward to working with you for your next order, and in the meantime, we're here if you have any questions.
With Love From Dr. Adams
Execellent
Really, really happy with this company... Speedy, perfect products and huge cost saving!
16 August 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the lovely 5 star review. We really appreciate your feedback and value your customer.
We look forward to working with you for your next order.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you for the lovely 5 star review. Our procurement team work tirelessly to provide a huge range of innovative and trending products, and we focus on getting them to our customers quickly, efficiently and at amazing prices. We're pleased you're happy with your purchase.
We look forward to working with you for your next order.
With Love From Dr. Adams
Always prompt delivery with excellent…
Always prompt delivery with excellent products and competitive prices.
13 August 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the lovely 5 star review. We really appreciate the feedback.
We look forward to working with you for your next order.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you for the lovely 5 star review. Customer satisfaction is our number 1 priority.
With Love From Dr. Adams
I am extremely satisfied with Dr
I am extremely satisfied with Dr. Adams and their team. The service was professional, efficient, and friendly. Highly recommended!
6 August 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the lovely review. As a loyal customer, it means a lot for you to leave such great feedback; we very much appreciate it.
We look forward to supporting you with future orders.
With Love From Dr. Adams
Great customer service
Spoke with the team about the unpleasant experience with DPD which was acknowledged and suggested new plan going forward to avoid this happening again. The product itself is amazing so all in all a very promising future cooperation awaits. Soon my one star became a 5 star thanks to your support.
22 July 2025
Reply from Dradamsaesthetics
Hi Marian,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your recent delivery with DPD fell short of expectations, especially the issues with delivery timing and the internal damage to your parcel.
I'm pleased we were able to quickly offer an alternative delivery method via Royal Mail that suits your movements better. Customer satisfaction remains our number 1 priority, so we're pleased you're happy to continue working with us based on our recent conversation, and we look forward to receiving your next order.
We’ve also shared your note about the damaged contents with DPD.
It means a lot to us that you continue to choose to work with us—we truly appreciate your loyalty.
If there’s anything else we can do to assist in the meantime, please don’t hesitate to reach out to our support team directly at info@dradamslaboratories.com with your order number.
With Love From Dr Adams
Excellent customer service when there…
Excellent customer service when there was a slight problem with my order. Great products at reasonable prices
20 July 2025
Reply from Dradamsaesthetics
Thank you so much for the lovely 5 star review. Customer satisfaction is our number 1 priority, so we're pleased the prompt resolution and competitive pricing exceeded expectations.
We look forward to working with you for your next order.
With Love From Dr. Adams
excellence!
I'm so excited to have gotten my second order from here! thank you for the super-fast shipping and as always amazing products!
23 July 2025
Unprompted review
Reply from Dradamsaesthetics
Amazing review, thank you so much. We really appreciate your feedback and value your custom.
We look forward to working with you for your next order.
With Love From Dr. Adams
One of the best in the market
One of the best in the market ! Reliable great value and great communication !
22 July 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the great review. We really appreciate you taking the time to share your experience.
We pride ourselves on outstanding value and effective communication, so we're pleased you've enjoyed experiencing the same.
We look forward to working with you again for your next order.
With Love From Dr. Adams
Amazing service from Carla
Dr Adams and the team have been absolutely amazing every time I’ve made an order. I had an emergency last week where I need to have the products on the same day and i spoke with Carla who was absolutely amazing and managed to deal with my request last minute. Absolutely gem!
17 July 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the amazing 5 star review, and for the personal feedback for Carla.
Carla and the team work tirelessly to provide customer satisfaction, so we're pleased your experience reflect this.
We look forward to working with you for your next order.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you so much for taking the time to leave your lovely 5 star review. Customer satisfaction remains our number 1 priority.
As a loyal customer, we're looking forward to working with you to continue the great partnership.
With Love From Dr. Adams
Sort my issue very efficiently
Thanks for resolve my issue very efficiently and sent me fast tracked order replace the damaged item impressive
20 June 2025
Reply from Dradamsaesthetics
Thank you for taking the time to share your feedback, and we're very sorry to hear about the condition in which your parcel arrived, and we're pleased you are happy we were able to quickly arrange a replacement.
We completely understand how frustrating this must have been. After receiving the images and videos you kindly provided following your review, we raised the matter directly with our courier partner DPD, as the damage clearly occurred during transit.
We’re really pleased that we were able to speak with you on the phone, agree on a resolution, and promptly send a replacement—especially as you've since confirmed this arrived in perfect condition.
While the damage caused during delivery was outside of our control, we do take full responsibility for ensuring you're looked after. We're always working to strengthen our customer service, and your feedback has been extremely helpful in doing just that.
Thank you again for giving us the opportunity to put things right, and we look forward to working with you for your next order.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you for your lovely review.
We value your great feedback. Customers are at the heart of everything we do, so we're you're happy with the customer service you experienced.
With Love From Dr. Adams
One of my products arrived used
One of my products arrived used! 3 new one used. Think it’s a little strange how a used product could be sent…. Contacted company and they arranged collection of the used product unfortunately it was collected when arranged & I had to contact the company to report & ask for replacement. That was sent next day.
17 June 2025
Reply from Dradamsaesthetics
Thank you for taking the time to leave your review, and for taking my call immediately after the review was placed to discuss further.
We're truly sorry to hear about your experience
Customer satisfaction remains our number 1 priority, so this is certainly not the level of service we aim to provide, and we completely understand your concerns regarding the product that arrived in an unsatisfactory condition. This is the first time we've ever came across this, and we're keen to receive the return so we can thoroughly inspect.
We take these matters very seriously, and are already reviewing the steps involved in your order, to ensure this doesn’t happen again.
With us being a registered pharmacy, our processes are watertight, so we will also be engaging with our partners at DPD and the supply chain to make sure further due diligence is being done in every aspect of the handling of our orders.
We’re glad we were able to get the replacement sent to you quickly once reported, but we appreciate that having to wait for a replacement to come out is inconvenient.
During our call you mentioned you'll be continuing to use us going forward due to the swift way in which we got you a replacement unit and handled your concerns, and to echo what we discussed on the call we welcome your future custom to demonstrate the first class customer experience our loyal customers enjoy.
Your feedback is really valuable to us and helps us improve. If there's anything further we can do to support you, please don't hesitate to reach out to the team directly — we're always here to help.
With Love From Dr. Adams
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