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You should know

2.2

Poor

TrustScore 2 out of 5

16 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is AWFUL

This company is AWFUL. I had a return of unopened packages. I got a response on HOW to return the items, I did that, sent them delivery to their facility confirmation, now it’s MONTHS later and no one will respond to my emails about not receiving my refund.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

I bought the eye cream which is…

I bought the eye cream which is supposed to reduce puffy skin (eye bags). After several applications I can confirm that it has NO effect whatsoever, the adverts they are using on Instagram are incredibly misleading too.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Great Dr. MELAXIN Products from TicTok

Purchased SEVERAL Dr. MELAXIN products on TicTok..shipping has always been a breeze..videos showing product being used..really liking most of my purchases..had 1 item that was ok..requested return..they created a return label right on the spot..very satisfied 69 year old.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam the reviews look like…

Absolute scam the reviews look like there from actual customers so we buy based on the fact they used them & got results I bought lip plum left on 5 minutes no change bought the stick just leaves your face greasy no effect on moisture or fine lines still using the neck serum but no holding on any hope of results

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Always check reviews

It took a very long time to finally get my order and then once I received it, I was missing half of it. I read the reviews AFTER I ordered it, that’s my fault. Apparently, this seems to be an issue with almost every one. Very disappointing.

3 May 2026
Unprompted review
Rated 4 out of 5 stars

The delivery took a while

The delivery took a while, maybe 3 weeks I think but actually I like the products so far, only used for a couple of days but I would buy again, just waiting for delivery is frustrating.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

These products are unbelievable

These products are unbelievable! I am kind of a beauty product aholic. I have an ipsy account and have had for years now. So my collection of skincare products is vast. How are doctor malaxton's line of skincare? Is the best that i've ever used hands down!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. Doesn't even the product you paid for. Bad customer service or simply non existent customer service.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this company minus…

If I could give this company minus starts, I would.
They have taken payment but not delivered items although stating its been delivered. They have ignored emails and not offered to replace or refund. Disgusting customer service and thieves.

12 January 2026
Unprompted review
Show reviews in all languages. (16 reviews)

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