Beyond useless - morons tied to inflexible systems. Can't learn from their mistakes or put them right.
Beyond useless. Managed to completely invent a new postcode for my address - a postcode which doesn't exist anywhere in the UK - and put a new label on my parcel with that postcode even though the supplier's original address label on the box was correct. Then made 4 attempts to deliver during which they came to my house and drove off again without leaving their vehicle. I managed to get through to their customer service team - a challenge in itself - and they acknowledged that the postcode was fictional and not valid but flatly refused to correct it - twice. I ended up having to drive 60 miles to one of their depots. They refused to let me on the secure premises and I had to spend 20 mins out in the cold and rain talking to an intercom before someone came out to give me my parcel. They admitted there was a note on my records that the postcode needed correcting but that nobody had actually bothered to do it. Instead they made 4 round trips from Leicester to Nottingham to leave without actually trying to deliver and made me stay home all day in the process. Complete morons.








