DoYouItaly.com Reviews 

This company is a con! Booked a car through DoyouItaly online with Addcar to collect at Naples airport. Unfortunately our flight was delayed over 2 hours due to thunderstorms & it took nearly 3 hours to clear immigration in the airport due to queues. We tried phoning Addcar on the number we were given but just kept getting a recorded message to say it was unavailable. We even asked an airport member of staff on the information desk to try for us & she got the same response. We were supposed to get a shuttle to their office from the airport but as we had no way of contacting them had to pay 40 euros for a taxi. On arrival at their office, we also spoke to another customer who was collecting a car & could not get through on the phone so had had to walk to their office. The Addcar guy told us as we were more than 2 hours late our contract had expired & if we wanted the car would have to pay nearly another 750 euros an absolute con! He was extremely rude to us & ignorant. We told him we had already fully paid for the car with upgraded insurance so any time lost for the car parked up due to us being late for circumstances out of our control had already been paid for by us so they were not out of pocket! He refused to let us have the car so we had to pay yet another 40 euros back to the station to get a car. This company are a disgrace book with someone reputable & read the reviews on Tripadvisor!

ease of use and reduction in pricing from previous website I used

ABSOLUTE SCAM ARTISTS. Do not book through this company. I wish I would of read the reviews before ive made my booking arrived at calabria Airport and the company had all flight details supplied. The airport checks took over an hour before we managed to leave the security checks landed with a 10 month old son in +34c heat expecting to pay and collect the car and begin the journey to only being told that we have missed the pick up time and no money will be refunded absolute disgrace company took no ownership of anything and reqouted a car for additional €600 to the existing price. Whilst we were there other 3 travelers faced exactly the same issue avoid at all cost!! Scam artists

Fairly easy to book. Quick confirmation email with all necessary information.

We found a car at a competitive price. Thank you.

Excellent service, wonderful customer service, everything on time.

Tutto ok salvo che il prezzo effettivo è sempre maggiore (e non di poco) al prezzo pubblicizzato.
C'è molto da fare sotto questo aspetto.

06/07/2026
Rispondo alla vs risposta:
Nessun extra, il prezzo era semplicemente più alto di quanto indicato.... Notare questo (che è presente in rete facendo una ricerca con Google):
DoYouItaly - Official Website - 100% Ridiculously Low Prices
Sponsorizzato
"Car Hire Made Simple" "Very Quick and Easy to Book" "Always Excellent Service". Fully Recommended: "Amazing Prices. Easy to Book and Great Selection of Cars" "5* Service"
Full/Full Fuel Save Money · 2026 Models - New Cars · 7.5 Million Customers
Small & Economy Cars - From 5,00 €/day · Medium & Family Cars - From 7,00 €/day

Tutto il resto sono chiacchere.
Grazie

Perfect! Simple and efficient!

If there was 0 stars I would put that. I booked 2 car seats and got confirmation for them. Reached the company we were meant to pick up the car from and they were not informed about the car seat s for our 7 months old babies. Complete shock! We had to go across to Oriocentre to PURCHASE our own car seats. Needless to say that we have been trying to contact them non stop for an immediate reimbursement of those purchases as it is their fault they didn’t communicate it to the car rental company. Absolutely shocking customer service (or lack there of). AVOID AT ALL COSTS.

If DoYouItaly reads this: call me back.

Used do you Italy to book a company called Surprice near Venice airport.

Absolutely dreadful company do not use.

The car we hired had bald tires which we didn’t realise on collection as it was dark.
I’ve used numerous rental companies this has been the worst.
3 people in at the same time as me both of the first two people were told the car they ordered wasn’t in stock so they had to pay for an upgrade. They were also told their insurance wasn’t valid and had to pay an additional cost which know most car rentals do try to push on you but it was above and beyond.
So no surprises when it was finally my turn after waiting 1.5 hrs for 2 people to get their cars…. You have booked a small car sir- I have 2 kids a wife and 3 suitcases no I didn’t book a small car- it should be a Vauxhall Astra. I was told I had to pay anyway which interested and the man Mir, did ‘upgrade’ me eventually although it still wasnt what we expected. I was then told I had tot pay £400 for insurance- the car hire was £196. I had a damage waiver through the company themselves online and excess insurance. I was told it was invalid and had to pay for the lesser insurance. Again I refused and he begrudgingly proceeded with the rental. Upon payment I was told as I hadn’t taken out insurance I had to pay £98 cleaning charge. I said I would clean it myself. This time Mir told me I had to pay it or he would cancel the rental. It was 1am and I had 2 kids with me so I paid this. When the car was brought around even in the dark it was covered in dust and had empty wrappers on the car seats so they obviously don’t clean the cars after renting them out. One of the belts wouldn’t CliP in the back, there was a thunder storm on the journey and the wipers didn’t wipe making the journey extremely dangerous. DO NOT USE

Since this review I have emailed do you Italy with no reply. Clearly don’t care

I booked a rental car through the DoYouItaly website for pickup at Catania Airport, Sicily. The reservation was confirmed and fully prepaid for €429.28.
On the day of pickup, our flight was slightly delayed. In addition, the time required to collect our luggage, the long walk to the car rental area, and the difficulty locating the Car Motion desk meant that we arrived only a short time after the scheduled pickup time. When we reached the desk, we were informed that our vehicle had already been assigned to other customers and that they could no longer provide the car we had reserved and paid for.
As a result, we were forced to rent another vehicle at a higher price, causing us unnecessary additional expenses.
What was even more disappointing was DoYouItaly's response. They simply stated that once the pickup time had passed, they could no longer guarantee the availability of the vehicle and suggested that we contact the airline regarding the flight delay. They completely failed to address the key issues:
• Why was the vehicle reserved under a fully paid booking assigned to other customers?
• Why did we never receive the complete booking documentation, the rental terms and conditions, or clear pickup instructions?
• Why was no confirmation email with the rental conditions ever sent? The website only displayed a booking reference on the screen and immediately charged our credit card.
As far as I could tell, the rental company did not suffer any loss, as the vehicle was assigned to other customers shortly afterward. However, we were left to bear the financial consequences.
I expected customer service that would investigate the issue and offer a fair solution. Instead, I received generic responses that ignored the main facts and failed to resolve the problem.
I would not use DoYouItaly again and, based on my experience, I strongly recommend that other travelers carefully consider alternative booking companies before making a reservation.

Update after the company's response:

Thank you for your response. Unfortunately, it simply repeats your standard policy without addressing the specific facts of my case.

The issue is not that I arrived after the scheduled pickup time. The issue is that I had a fully prepaid reservation and the vehicle was reassigned to other customers after only a relatively short delay caused by a flight delay, baggage collection, and the time required to reach the rental desk at Catania Airport.

Your response also states that the booking confirmation, voucher, rental terms, and collection information were automatically sent and remained accessible. This is incorrect. I never received any email containing the voucher, the rental conditions, or the pickup instructions. The only confirmation I received was a booking reference displayed on your website immediately after payment was processed.

Inviting me to contact the same email address that has already dismissed my complaint is not a solution. I already contacted your customer service and received only template responses that ignored the substance of my claim.

Prices are very good. The website is very easy to navigate and all sorted very quickly. Also more offered with advice of places to visit.

Great site & prices easy to navigate

Easy and quick. It saved me some money.

Very quick booking at good price

They steal your money and are completely unreliable. I booked a car for four days and then extended the booking by another day before the original drop-off time; I paid for everything, but when I went to pick it up, I was denied the rental because extensions couldn't be made within seven days of the scheduled return. Yet, DOYOUITALY.COM had offered me the rental and refused to cancel it or refund the money for the unfulfilled booking. To make matters worse, since it was a Saturday, their offices were closed and no one could help me. IT'S A SCAM—STAY AWAY FROM THEM AND BOOK WITH SOMEONE ELSE.

Do NOT trust DoYouItaly! This is an absolute nightmare and a financial scam.
I booked a car through their platform and went to the rental office exactly on time on June 21st. To my utter shock, the office was completely CLOSED and abandoned. There was no one there to hand over the car, leaving me stranded at the location.
I immediately tried to contact DoYouItaly’s customer service for urgent help, but it was completely useless. I have received nothing but automated robot responses with zero actual assistance or solutions.
It has been over a week, and they are still holding my money. No car was provided, no customer service helped, and up until today, I have received STILL NO REFUND.
They breached the contract, ruined my trip, and are now refusing to give my money back. I am currently escalating this fraud to my bank for a chargeback and filing a formal complaint with the European Consumer Centre (ECC).
Booking Reference: DYI 203696732 I dare your support team to look into this instead of replying with another automated template.

Best price, quick checkout. We will see how pick up and drop turn out, but so far. so good.