Do you Green Reviews 1,055

TrustScore 2.5 out of 5

2.5

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Rated 3 out of 5 stars

I have been hesistant to write a review because I feel very conflicted about my experience with DYG. The positive: I have ordered twice now and really like the products. The fabric is super so... See more

Company replied

Rated 1 out of 5 stars

Never received my order. Already waiting for a month and the customer service is not replying. I want my money back.

Company replied

Rated 5 out of 5 stars

I've bought some no-padded no-wire bras in the Terre-Neuve, Muscat Arctique and Blue Sydney colours and they are just amazing! Lovely quality, super comfortable, soft and airy. The colours are excatl... See more

Rated 1 out of 5 stars

I ordered 3 items, and I received 2 wrong items. So I sent back the wrong items to change, and I received the wrong one again. After that I sent a message (chat), but there's no repl... See more

Company replied

Company details

  1. Lingerie Store

Information provided by various external sources

La lingerie en fibre de pin, tu connaissais ? Découvre la toute nouvelle ligne de vêtements et sous-vêtements en DYG Pinewood®.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Good products but bad service

I have been hesistant to write a review because I feel very conflicted about my experience with DYG.

The positive: I have ordered twice now and really like the products. The fabric is super soft and the bras are flattering. It also seems to hold up pretty well, although my first order was less than a year ago.

The negative: communication. This was an issue during both orders. Both times, the delivery was delayed for some reason (last year they were unexpectedly very busy and couldn't handle the high number of orders very well; this year, one of the bras I ordered suddenly has a very long delivery time, which was not communicated at the time of the purchase). Both times, nobody told me. I had to actively chase the support team, which I did using the chat functionality on the website and by sending e-mails. Answers were sporadic and often unhelpful. During my most recent order, I was told 3 times that my order would be shipped on a particular day, only for nothing to happen on that day.

I would actively promote this brand with everyone I know if this could be fixed. If something takes a bit longer it is generally no problem, but the lacking communication is. Please, please, please, fix this. I'm currently not planning on placing a new order because I have been so frustrated with the process.

1 May 2023
Unprompted review
Do you Green logo

Reply from Do you Green

Hello,

We have a customer service available 7/7 on WhatsApp. Do not hesitate to use it for any questions or assistance. This could have made it easier to resolve your request!

Sincerely,
whatsApp TEAM

Rated 1 out of 5 stars

Never received my order

Never received my order. Already waiting for a month and the customer service is not replying. I want my money back.

9 June 2022
Do you Green logo

Reply from Do you Green

Hi, you ordered from cz (République tchèque) & we never give up our customers where ever they order from ! We ask the shipping service to track to know where your order is exactly and will come back to you asap. Feel free to contact us on chat, but we will come back to you directly.

Rated 5 out of 5 stars

Love them!!

Love them! It is the forth time I have ordered from Do you Green and every time it is better. The items are great quality and very soft and comfortable, something you want from underwear. Couldn't recommend them more!

14 September 2021
Rated 1 out of 5 stars

Disappointed

I ordered 3 items, and I received 2 wrong items.
So I sent back the wrong items to change, and I received the wrong one again.
After that I sent a message (chat), but there's no reply from you.

I'm very disappointed of their customer service.
I don't think I'll do shopping here again.

-----------

Thank you for replying to me here, even though you don't write me any emails.
But I still don't understand why I paid for my order and I have a wrong item with me?
You want me to throw them (the item and my money) away?

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I already talked to you on chat for a few times and waited for you for hours, but you were not there.
So I left my order number, but I have no news from you.
What can I do?

13 July 2021
Unprompted review
Do you Green logo

Reply from Do you Green

Dear customer, we invite you to chat online to find a quick solution, as we suggest to you in the FAQ, trustpilot is not a chat online platform. We are opened 7 days per week to chat, feel free to connect with us in a simple, direct way.

Rated 5 out of 5 stars

I love this website

I love this website. I made a second purchase for another bra and a bikini. Both fit perfectly and are very comfortable! I will be back!!!

7 July 2021
Rated 5 out of 5 stars

I loved the bra

I loved the bra. The fabric is soft and it holds well. I love the shape of the bra and the shape it gives to my breasts. The packaging is so cool, it has sewings on paper bags. Shipping times fine too!

14 May 2021
Rated 5 out of 5 stars

Amazing goods from France!

Amazing goods from France!

Lovely experience. I do not speak French and live in the Netherlands, but there were no problems at all with the order and delivery, so good! I already ordered twice and will come back ;)

Awesome articles of clothing, so soft and elegant, and the colour palette is to die for! I'm trying to get clothes in many different tones just because the colour scheme is so amazing. Great, thank you!

18 May 2021
Unprompted review
Rated 5 out of 5 stars

Lovely quality and gorgeous colours!

I've bought some no-padded no-wire bras in the Terre-Neuve, Muscat Arctique and Blue Sydney colours and they are just amazing! Lovely quality, super comfortable, soft and airy. The colours are excatly like in the pictures. I've also bought many organic panties in multiple colours and they are also gorgeous as the bras are. I would buy again and would recommend!

12 May 2021
Rated 5 out of 5 stars

Fits great, fast shipping!

It’s difficult to find proper fitting bras, and I was nervous ordering from the US, but they fit great!! They came very quickly too. I think the padded ones come with pads. (I don’t speak french so I was a bit confused when placing the order. I accidentally ordered another bra when I thought I was just adding pads- but I don’t regret it!)

28 April 2021
Rated 4 out of 5 stars

I am very happy with the packaging and…

I am very happy with the packaging and time it took to handle my order and my return. However, I am a Dutch customer and had a very hard time buying your products. The English translation on the website is bad and confusing so I had to use google translate every step of the way.Also, all email communication is in French, which means that I had to use google translate (which is bad) or ask people.

20 April 2021
Rated 5 out of 5 stars

Love

Love, love, love all the things I ordered from Do You Green. The fabric is so soft and the bras and underwear are so comfortable. Do You Green is my new favorite place to shop all things intimate.

3 April 2021

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